Hemper Anmeldelser 

Hemper took so long to get back to me I went to bed. Never got to talk to anyone.

Sandi was very friendly and fast! I had a great experience!

I contacted Hemper about a cracked pipe and they had a brand new replacement in the mail and on my doorstep within 3 to 5 days free of charge. Brilliant customer service.

Top of the line customer service emails back immediately just super helpful. Love the company

I tried ordering the Chronic XL box but the payment system was down. It was my first order. I spoke with a customer rep named Sandi and she was wonderful and extremely supportive and professional. I will continue to do my shopping with Hemper from now on thanks to her.

Ran out of supply and said nothing until I had to email multiple times to find out what was happening

This company has THE WORST policies in place. These policies do not allow for technical errors to be fixed. I placed an order with HEMPER in November and they have continued to charge me for a subscription I never signed up for. They gave me no proof of signing up and actually admitted that I did not have an account with them. I was charged $40.38 two times without placing an order. Hemper continued to place orders and bill the card I used one time for a previous purchase. I used to be a long time customer of HEMPER since 2019 but I will never shop here again and I will never suggest this business to anyone else. HEMPER STOLE MONEY FROM ME AND REFUSES TO GIVE IT BACK.

They were very helpful and very understanding about what happened

I was confused by her message..
i ordered a bong - it was shipped and arrived completely smashed without proper packaging.. she said she would replace but if it is broken again i need to order some insurance to guarantee you will cover replacement of broken things…

Extremely nice, understanding, and helpful for my situation. I greatly appreciate the assistance!

Nothing is fixed!! Customer service is awful! I am canceling . I signed up for a subscription box for 6 months you have sent me 2 of the same boxes each month for April and may and now it says I only have 2 boxes left when in reality I should be good until October. No thanks to Sandi she has screwed my account up resolved nothing I have asked for calls from a supervisor shit a call from ANYONE would be nice to resolve what your rep messed up!

Customer service didn't resolve anything I haven't received 4 boxes that I've paid for when I haven't had any problem for years with packages being delivered. Now I'm out A lot of money due to hemper being incompetent and they didn't even try to fix the issue at all. I wouldn't recommend this company to anyone at this point as they are just scamming people out of their hard earned money while shutting down the best way to contact them. Truly an awful experience. (The date isn't accurate as there's 4 dates I never received my package and multiple other dates where customer service sucked)

I was able to find the right items I wanted and have them shipped right in America.

I have been ordering all of my glass from Hemper since September of 2017. This is the first time I've had a bad experience. I placed my order on 05/02 and it was not shipped until 05/12 due to my order not being put in a shipping batch. However I was never contacted about this until I reached out to find out what was going on. I tried emailing but never received a response, when I tried to do a chat it took almost an hour before I finally got a response. This was supposed to be a present for mother's Day and wasn't sent to me until the day after. Leaving my mother with nothing to open for mother's Day, because this was all I could afford to get her and all she wanted. Very disappointed in this customer service. Though when I was finally connected to representative through the chat she was very helpful! Might have to reconsider who I get my glass through...

Some items I recently purchased did not make it to my home. I contacted customer service and Sandi took care of all my issues. I am quite pleased.

Customer service replied quickly and gave me an honest answer with honest timeline. That's about all you can ask for when there is a supply issue.

One item in my recent order was missing, after reaching out to customer service, I was informed that it was shipped out from an independent shipping facility (item was not a hemper brand). Received a response in a timely manner, I should have the item within. 3-5 business days. Thank you for your speedy response and explanation.

Man I mistakenly sent my order god knows where and you guys re-sent sent it to correct address promptly…..you now have a customer for life thx

I had some questions, and Sandi gave me all the answers I needed, and gave me great news, not once but twice, nothing but professional and great.
I e always been taken Care of very well, I took a break and now I’m back