Do not buy from them! Their ‘expedited’ shipping takes weeks and their returns are at discretion. We returned a dress we got way too late and they didn’t even refund until we went to better business b... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Do not buy from them! Their ‘expedited’ shipping takes weeks and their returns are at discretion. We returned a dress we got way too late and they didn’t even refund until we went to better business b... Vis mer
Selskapet har svart
The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Vis mer
Selskapet har svart
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Vis mer
Selskapet har svart
We ordered a homecoming dress and almost immediately realized it wouldn't come in on time for the dance. I emailed customer service within the hour and Raven responded to my email very quickly. Since... Vis mer
Selskapet har svart
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
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If i could rate it a 0, I would but I can't. Customer service is literally non-existent! Don't even bother emailing them because they won't answer.
I bought a dress at the website then decided to change my mind, so I went ahead and went through their cancellation policy but never heard a response.
I'll see in a couple of days if they respond but as of right now, there is no reply back.

Svar fra Hellymoon
Received a dress that was much smaller than the sizing chart. NO customer service. Received an e-mail back days later asking for pictures. Sent those and no response again. SO disappointed. Why say you have a return policy when you clearly don't.

Svar fra Hellymoon
I am in the same boat as everyone else on here. Ordered and the sizing and quality was off. You can actually see the lace the sequins are sewed on to. I have sent several emails and no response. Why even say you accept refunds if you are not going to contact people back? I'm going to post a review everywhere possible so people like all of us won't make the same mistake.

Svar fra Hellymoon
TERRIBLE COMPANY! Do NOT order from them. The dress that was sent to me was made terribly and when I tried to initiate a return by emailing them, I received no response. I just wasted $200

Svar fra Hellymoon
My daughter ordered a Prom dress which was too large, Order no: WBHMUS0000455. Three days later emailed them to initiate a return. No response after several emails. DO NOT ORDER from this company.
You will not get a response nor your money back if requested.

Svar fra Hellymoon
I wish I would have read other reviews before ordering from this website. We ordered 2 dresses for my daughter for prom. Within 24 hours of receipt, I contacted the company to return because the sizing on the dresses was incorrect. They asked for photos of the dresses with the tags (the dresses arrived with no tags in bags). I sent all the required information so I could get return authorization. NO RESPONSE for 3 weeks. DO NOT ORDER from this company, you will NOT GET A REFUND.

Svar fra Hellymoon
Purchased a 2024 PROM dress from HellyMoon & it did not fit my daughter. It was too small and the color we received was not the color shown on website. We emailed with pictures (5) times to return the dress. That was at the beginning of January and it is now the 7th of February with no response. There is no phone number, the CHAT does not work and has been a horrible customer experience. BUYER BEWARE. DO NOT PURCHASE FROM THIS COMPANY

Svar fra Hellymoon
As temperatures drop, I rely on this plush midi more. Its rich velvet fabric feels luxe against bare legs and the flattering cut pairs perfectly with tights and boots. A go-to Friday night find for autumn events and cocktails.

Svar fra Hellymoon
Do not order from this company. Their returns policy is unreliable. For £140 the quality of the item was poor, and was a poor fit, and I requested a return. They authorised the return, there was a large postage fee to return to China, and 5 months later the parcel has been returned to me. No sign of a refund.

Svar fra Hellymoon
Very bad costumer service, over a month now and can’t get my refund and they never answer!!!!!

Svar fra Hellymoon
0 starts this website is a scam ordered a formal dress and would not except returns no one would answer the emails or answer the phone number on the website DO NOR ORDER FROM THIS SITE

Svar fra Hellymoon
DO NOT ORDER FROM THIS COMPANY!! I need to return a dress that does not fit I have sent 4 emails with no response Not surprised when I realized being shipped from China Now when I try to sign into my acct It says I do not have an acct!! NO STARS

Svar fra Hellymoon
Warning!!! Do not purchase anything from this website! They do not honor their return policy. They play some sort of game with how they respond to the email making it go past the 7 days per their policy. You will lose your money and the quality of the dresses is cheap. I do not want anyone else to be scammed.

Svar fra Hellymoon
This is the worst customer service. I ordered 2 dresses and need to return them as they don’t fit! I can’t get any response have emailed them a few times and get no response! Make it impossible to return in the 7 days!! Wish I would have seen the reviews before we ordered! Never again!!!

Svar fra Hellymoon
DON’T DO IT! I ordered a dress from their site on September 20 for my October 7 wedding. I paid the extra $30 for 3-5 express shipping. We are 20 days from purchase and still not dress. (Don’t need it now!) I have sent countless emails to them and haven’t heard a thing from anyone. I did get an “order shipped” email 6 days ago and the tracking has only updated once!
I would not suggest ordering an occasion dress from this site. I’m so disappointed.

Svar fra Hellymoon
Awful service, misleading information and website and don’t expect to get your items for months.

Svar fra Hellymoon
I will add to the reviews that say don’t buy from them. I have emailed them twice within the return window of 7 days (which is ridiculous btw) to get return instructions and have not heard back from them. Horrible company! Do not buy from them.

Svar fra Hellymoon
If I didn't have to give a star at all, I wouldn't! There is ZERO customer service, ZERO live chat, NO phone number, and they DO NOT respond to emails! I ordered a homecoming dress for my daughter, paid over $100 and it never arrived.....but there is no one to notify or process a refund for me!
fake business!

Svar fra Hellymoon
DO NOT BUY FROM HERE! HORRIBLE CUSTOMER SERVICE. I bought a dress for my daughter's homecoming. The same day it arrived she tried it on and it was too big. I have attempted 4 times to contact them because the return window is so narrow. You can only contact them through email. The website says 24/7 chat is available but that is a LIE! It is never available. I am sure they do not respond on purpose so you miss your window to return. I am no stuck with a dress that doesn't fit and out the money for it because they go against their statement of wanting to provide the best customer service. NEVER again will I even look at this website.

Svar fra Hellymoon
While the dresses are nice, the returns are 7 days. Not something that is usual or you are notified about when you purchase a product. Majority of retail is at least 14 days to return. Very poor especially considering the prices for the items. I have 3 dressed which cost £375, nothing wrong with them, but I can't send them back. Very poor, would not recommend especially if you don't look like the model.

Svar fra Hellymoon
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