This week our box was not delivered on the correct day. Last time two ingredients were missing - one from one meal and another from a different meal. A couple of previous times we have had old ingredi... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipe... Vis mer
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The food was relatively easy to make and tasted pretty good. It always comes on time so we don't have to worry. Compared to other food providers we have tried there a quite a few options, although the... Vis mer
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I am loving being back in the hello fresh family again. One of the biggest stress of my week is worrying about what I'm going to feed my family each night, meal planning and shopping felt like it was... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Kontaktopplysninger
New Zealand
- hellofresh.co.nz
4,0
Bra
15k anmeldelser
Ber kundene om å skrive anmeldelser
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Do not subscribe to Hellofresh
You cannot delete or unsubscribe from your account using the app. So I continuously "skip delivery"... until I forgot about it and suddenly there is a order that I did not want on my doorstep. I rung them straight away and they say my credit card declined, thats because it is my expired card and I did not wish to get anymore boxes from you so did not update it... Why did you send out the boxes with a declined card? Why not ring the customer, you have my phone number? They had recently updated their app which I had not done on my phone so I never received any notifications either... But anyway no, no phonecall, on the app you instantly get allocated meals - this is wrong, as they say you ordered the meals... no, it was automatic. Your app should wait for meals to be selected as this shows the customer wants the order!! So now I have a box I do not want and did not order and still have to pay for it!! Otherwise they take me to the debt collectors... DO NOT GET INVOLVED IN THIS COMPANY!!!!!!!!!!!!!!!!
I would have emailed them, this instead of putting it on here but they dont have a public email system.. obviously too many complaints maybe?
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HelloFresh New Zealand
Hi Sharon
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Elise
Customer Resolution Specialist
HelloFresh
HelloFresh has easy to follow recipes
HelloFresh has easy to follow recipes, they’re quick and easy.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HelloFresh New Zealand
Thank you so much for your review! ⭐
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Elise 💚
Svar fra HelloFresh New Zealand
We're so happy you're enjoying the variety of our meals! Thank you for your positive feedback; it means a lot to us! ⭐
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊 You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊💚
- Blanch
We love the meals as it means our meal…
We love the meals as it means our meal planning is so much easier. The delivery on a Sunday works well for us.
The quality of some of the vegetables is not at the expected level. We understand the packing day would be Saturday, but by the time we cook a few days later, the vegetables are sometimes past their best.
Avocados can never be used as they are always too hard.
2. desember 2025
Svar fra HelloFresh New Zealand
We appreciate you sharing your feedback. We're glad our meals simplify your planning and the delivery day suits you. We're sorry the vegetable quality wasn't consistent and the avocados were too hard. We'll review our sourcing and packing processes to improve freshness.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊 You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊💚
- Blanch
Recommended
Meals have a good balance of simplicity to make & tasty with good portions - at a good price.
21. mai 2025
Svar fra HelloFresh New Zealand
We appreciate your five-star rating! It's great to know you find our meals simple, tasty, and well-portioned at a good price. Thanks for sharing!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Not worth it
Repetitive menu options, quality of meat and veges very average at best. If you order for more than 5 days be aware that by day 6 and 7 your veges won’t be fresh and your meat is likely to be off. While convenient it’s not worth it when you plan for 6 days and have to buy takeaways for the last two as the foods off. Good luck trying to get a human, they prefer bots and chat who are even more frustrating. Still waiting for the email they promised me 6 days ago. I now remember why i stopped using them last time.
31. mars 2026
Svar fra HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Great choice and plenty of options…
Great choice and plenty of options available for everyone
28. oktober 2025
Svar fra HelloFresh New Zealand
We're glad you found a great choice with many options for everyone. Thank you for your positive feedback; we appreciate it very much.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
First time customers great experience
First time using this food bag & we enjoyed it. The ingredients are bagged together for each recipe which is super handy. The customer service were helpful when our bag was running a little late. The ingredients are fresh & the ‘hard to chop’ ingredients, ie, pumpkin is already cut up for you.
21. april 2026
Svar fra HelloFresh New Zealand
We're glad you enjoyed your first experience with our food bag! It's great to hear that the pre-portioned ingredients and customer service were helpful. We appreciate you mentioning the fresh ingredients and pre-cut vegetables. Thanks for your feedback!
-Daren
The Good and the Bad
Lately lots of items missing from orders.
Sauces generally are on the too little side.
Not enough variety - my husband hates the side salads yet so many have them.
Definitely smaller than they were before.
Hard to get to know the two weeks ahead system and so have wasted a lot by ordering every week.
Recipes constantly have the same numbers which is confusing. Use different numbering throughout the year B1 or C1 etc
Sick of the big garlics sent.
They are ok the meals themselves.
They have said they have reached out but haven't heard a word. 13/05/2026
17. mars 2026
Svar fra HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
The food is the best quality
The food is the best quality. Everything you need is there. And the recipes are so easy to follow. Really can’t say enough good things about Hello Fresh. Well done team.
31. mars 2026
Svar fra HelloFresh New Zealand
We're happy to hear you find our food the best quality and the recipes easy to follow! We're also glad everything you need is there. Thank you for the positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Deliciously tasty meals
Delivery bang on time, takes away the guessing of what to cook, perfectly planned meals and so super tasty and affordable.
10. mars 2026
Svar fra HelloFresh New Zealand
We're happy to hear that our perfectly planned meals are tasty and affordable, removing the guesswork from cooking, and that our delivery was on time. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Food was really tasty and recipes easy…
Food was really tasty and recipes easy to follow
10. april 2026
Svar fra HelloFresh New Zealand
Thank you so much for your review! ⭐
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Elise 💚
Recipes are tasty and creative
Recipes are tasty and creative. Customer care line is super helpful and fast to resolve queries.
App is very easy to use.
6. september 2025
Svar fra HelloFresh New Zealand
We appreciate your four-star rating! ⭐
We're happy to hear that you find our recipes tasty and creative, and that our customer care line is helpful. We're also glad the app is easy to use.
-Daren
Delicious!!
There are lots of quick, easy and delicious meals to choose from. I’ve been impressed with the portion sizes - you have definitely improved on that aspect. I’m enjoying cooking dinner again.
14. april 2026
Svar fra HelloFresh New Zealand
We're happy to hear that you find our meals quick, easy, and delicious! It's great to know you've noticed the improved portion sizes and are enjoying cooking dinner again. Thank you for your positive feedback.
-Daren
Svar fra HelloFresh New Zealand
We're happy to hear that you found our sign-up process easy and enjoyed the fresh, diverse, and delicious food we offer. Thank you!
-Daren
Really good
14. april 2026
Svar fra HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren💚
Recipes are easy to follow and always…
Recipes are easy to follow and always tasty. Delivery arrives on time almost every time and changing the weekly order is simple.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HelloFresh New Zealand
We appreciate your five-star rating! ⭐
We're happy to hear that our recipes are easy to follow and delicious, and that you find managing your deliveries straightforward.
- Daren
Delivery consistently on time and can…
Delivery consistently on time and can be altered or postponed when things crop up
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HelloFresh New Zealand
We're happy to hear that our delivery service meets your needs! It's great to know you appreciate the on-time deliveries and flexibility we offer. Thanks for your feedback.
-Daren
3 MAIN MEALS ALL SORTED!
For 3 main meals a week I don't have to think shop knowing we have 3 good protein meals sorted. I find the meals easy to.prepare quick tasty and something different. Sometimes a veggie is a little on the small.size but I just throw in something I have on hand as we eat a big portion of veggies. Protein is always good quality and portions good
Value for money compared to similar services. New flavours I would not normally cook and often enough left over for a small lunch next day. I love them thankyou Hello Fresh xx 😘
4. oktober 2025
Svar fra HelloFresh New Zealand
We're glad you find our meals easy to prepare, tasty, and different! We appreciate your feedback regarding the vegetable portion sizes and are happy to hear you supplement them. It's great to know you value the variety and quality. Thank you!
-Daren
Very prompt with their deliveries.
Very prompt with their deliveries.
Food quality is excellent.
7. april 2026
Svar fra HelloFresh New Zealand
We're happy to hear that you received prompt deliveries and that you consider the food quality to be excellent. Thank you for your positive feedback!
-Daren
Dette er Trustpilot
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