I received a gold watch ring and I loved it but within a week it had water seep in and I was so disappointed but I reached out and they gave me a replacement no question asked. For the price it's grea... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
When I showed the ad for the Love Letter necklace to my husband who has dementia, he immediately told me to order it from him. However, when it arrived, I was unable to open it. I contacted the compa... Vis mer
ordered an item for a christmas present on 22nd November, not even showing as dispatched on the tracking. Customer services keep saying its been dispatched, but dont seem to be able to really help. ge... Vis mer
Selskapet har svart
I've purchased multiple times from Hearts Valley. Love the pieces and quality so much that I purchased as a gift for a friend too. I had an issue with an order within warranty and customer service has... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Vintage inspired jewelry brand NYC, US
Kontaktopplysninger
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Love at first sight!
I received one of the magnetic bracelets as a birthday gift from my boyfriend and absolutely fell in love with them at first sight! I reached out to customer service via e-mail with a question and the reply and exchanges in conversation were quick, professional and informative. I look forward to telling all my friends and family about your company and can't wait to place my next order!
10/10 Customer Service
Only good things to say about this company and their products!
I had seen ads for awhile now about the magnetic bracelets, and LOVED THEM because I’m a cheesy romantic at heart. I finally bit the bullet and ordered a pair of bracelets for my fiancé’s birthday and he loved them just as much as I do. We love this subtle and sweet homage to our love for each other and it’s just the best reminder throughout the day to see it on the wrist. Makes us both smile.
Somehow my fiancé’s came loose, and it was lost. I emailed the customer service team and they immediately sent out a replacement. I was shocked, the last thing I expected was a replacement and response SO quickly! Highly impressed by the care and it made the start of me week so much better! Will definitely purchase from them again. So so worth it!
Amazing customer service and products
Amazing customer service and products! Highly Recommend! Went above and beyond to take care of me when I reached out and in such a timely manner!
Quality product. Amazing customer service!
I bought my husband and I the cute little heart magnet bracelet. I was pleasantly surprised with the quality. Especially for the price. We have had so many compliments on them. I’m more impressed with their customer service though. One tiny little piece came loose on my bracelet. I sent an email message to them. They responded so quickly and they are sending a replacement. I shop a lot online. Customer service is not always reliable but with Hearts Valley you can tell they take pride in their product and customers.
I recently purchased a Love You…
I recently purchased a Love You Necklace from Hearts Valley and my wife loved it. Although there was a bit of a problem with the shipment. I reached out to the customer service team to correct the issue. I received a prompt response from Rachel Shook who quickly addressed my issue. It’s nice to know that this small business puts the customer ahead of everything else. I appreciate your response and look forward to future purchases. Thanks for giving my wife a very unique Valentine gift.
Best Jewelry Store
I've never bought jewelry online but Hearts Valley truly got my attention in a beautiful piece "the Love Letter chain". I am a man that loves to show my love to my lover thru messages and unique pieces of messages. I bought this jewelry and I was so excited to see my lovers eyes grow with joy and tears. What a beautiful piece of love. I'm also very happy to have reached out to them when the piece broke because they were so fast to respond to my email and also very fast and kindly to replace it without any hesitation. To me that was incredibly nice because, now my lover will be wearing it once again and enjoy the love I've expressed to her. Thank you so much Hearts Valley. You've got a customer that will always buy from and I love all the choices you have in inventory. Now I'm going to buy for my baby 4 year old daughter so she can enjoy her own jewelry collections. I give them 10 stars 🌟 🤩
They have a very good customer service…
They have a very good customer service team. I lost the matching piece of a bracelet and they replaced it for me with great customer service
Beautiful ring and exceptional customer service
My first order was of crystal moon ring. Ring is so unique that it spins with the stone and sparkling crystals. And fits any finger since it's adjustable. It's now my favorite ring and I wear it daily! My second order was delayed and when i inquired, the customer service was exceptional by apologizing and offered me free gift of another ring...what a world class service!
Great service
Great service! Good product. 5 stars ⭐️ ⭐️⭐️⭐️⭐️
10/10 rating
I got the magnetic heart bracelet and I can’t wait to gift it to my girlfriend. The customer service was great and they even helped me with questions I had. They have a lot of coupons and great deals too that are a huge help.
not adjustable and broken :(
bought the heart bracelets and they were so cute and shipped so fast, but they do not adjust at all. also one end is missing the metal part
Slowest shipping and handling
Slowest shipping and handling. I ordered just about two weeks ago, 12 days to be exact. The shipping label was just created yesterday. USPS is still waiting for the item.
EDIT: They refunded me shipping amount and apologized for the delay in an email. I don't think the shipping delay was something in their control for this particular situation. I've updated my 2 star to 5.
Purchased heart bracelets from Hearts…
Purchased heart bracelets from Hearts Valley as a nice little gift for my wife and I. Look great and fairly priced. One of mine did lose the little heart so I reached out to let them know. This company's customer service is TOP NOTCH! They immediately sent out a replacement order to make it right. Great product, great customer service, great overall experience!
10/10 Would recommend!
I recently purchased jewelry from them and usually new small business scam people, I Can reassure that they are legit! I got my package in about a week with no problems. Delivery was nice and fast and the person that was working there “Ms. Rachel” was very nice, patient, and understanding. She was always in Contact with me and I never had problem getting in Contact with them. It’s great quality jewelry and it’s a great price for them. I highly highly recommend andI will definitely be buying more jewelry from them!

Svar fra Hearts Valley
I ordered a heart pair bracelets for my…
I ordered a heart pair bracelets for my wife and I. Unfortunately it was held up by customs. It took 2 weeks or so to get to me but the owners went above and beyond to make it right. They kept in constant contact they refunded me the shipping and they sent a additional item for the inconvenience. The bracelets are high quality and amazing as were the owners dedication to the customer. If your looking for a special gift for you and you significant other this is the place to shop. Amazing!

Svar fra Hearts Valley
Great Experience with Heart Valley Jewelry!!! :)
Thank you for the great service! Mostly, I don't like when my order is delayed BUT I really really appreciate Heart Valley for the great and patient service to handle the situation. I will definitely recommend my friends to support this small business! Moreover, thank you Rachel for following up with my case! Words can't say much, THANK YOU SO MUCH <3

Svar fra Hearts Valley
We have the magnetic heart bracelets…
We have the magnetic heart bracelets and they are so fun! Very simple but unique..and they mean the world to us! This company takes care of issues or problems very promptly kindly and fairly..10/10 highly recommend

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Love it!
They have amazing products and excellent customer service! 😍 My husband and I just love our heart bracelets. We never take them off :) I highly recommend their products!

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Top Notch Customer Service
I haven’t even received my order and I am already in love with this company. The customer service experience I have had has been extremely delightful! I am so excited to receive my bracelets and looking forward to purchasing more from Hearts Valley.

Svar fra Hearts Valley
Great!!
This business has cute and great quality jewelry! They are so fast with their responses if you have any questions, along with fast delivery. A truly kind business and one I'd definitely recommend ordering from.

Svar fra Hearts Valley
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