Once I had worked out how the ticket system worked, it was very effective. Andrew was swift, engaging and helpful in his responses and got the issue fixed. The one piece of general advice is that yo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I just wanted to give a big shout out to Andrew Welsby of Heart Internet, who has been absolutely brilliant. I had an issue with my website and raised this issue yesterday and he responded very promp... Vis mer
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Scott helped with the problem in a fast efficient way. It's always nice to be in touch with someone who will help as I am technologically challenged when it comes to our website!! Many thanks Scot... Vis mer
I contacted support with an issue with my site that I found impossible to resolve. Andrew was patient, methodical and basically AMAZING! After a stream of support tickets, giving me things to try we f... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Peak performance PLUS
Skrevet av virksomheten
- Heart Internet’s systems have been built from the ground-up by in-house experts so that they’re optimised to the nth degree for the specific services the company offers. But that’s just the start of the story. Heart Internet’s platforms have also been designed to be easily upgraded so there’s no lag when new technologies are released.
Upper crust security guaranteed
Heart Internet doesn’t compromise on security. Its state-of-the-art data centres are keenly overseen by expert technicians who monitor the servers around the clock utilising the strictest of security methods including CCTV and firewall protection to keep all data superiorly safe.
Kontaktopplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannia
- sales@heartinternet.uk
- heartinternet.uk
4,7
Enestående
4k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
These guys are certainly experts in…
These guys are certainly experts in their field. Carmen came on the chat immediately to answer my query and she quickly resolved it. First class
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Rod,
Thanks for the fantastic feedback! We’re really pleased Carmen was able to jump in straight away and get everything resolved so efficiently.
Kind regards,
Mike
Support from Catalin
The support I got from Catalin was excellent. She was extremely helpful and I am delighted to say I now have the web page working perfectly, thanks to her spotting a very simple error on my part. Her help was very much appreciated.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Dorothy,
Thanks so much for your kind words! We’re delighted to hear that Catalin’s support made all the difference and helped get your web page running smoothly. It's often those small details that matter most, and we’re really glad she was able to spot it.
Kind regards,
Chris
Quality customer service
Excellent customer service when i was having difficulties making a payment
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Malcolm,
Thanks for your kind feedback! We’re really pleased our team could assist you quickly when you ran into issues with your payment.
Kind regards,
Mike
Very speedy and friendly response
Very speedy and friendly response. Always helpful and constructive.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Jeremy,
Thanks for the great feedback! We’re really pleased to hear the response was both speedy and friendly, and that the support has been consistently helpful and constructive.
Kind regards,
Mike
Svar fra Heart Internet
Hi Mark,
Thanks for the kind words! We’re really pleased you found the service quick and helpful.
Kind regards,
Chris
Svar fra Heart Internet
Hi,
Thanks for your feedback! We’re really glad Andrei was able to assist you with patience and care.
Kind regards,
Mike
There when needed
The email and web hosting package has always been very robust and reliable. The tech support, when needed, courteous and prompt in solving the minor issues experienced
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Tim,
Thank you for the kind words! We’re really pleased to hear you’ve found the hosting reliable and the support team courteous and responsive whenever needed.
Always here to help if anything comes up.
Kind regards,
Chris
I used the online Chat service for help…
I used the online Chat service for help and support with some server related issues on the Staging websites for 2 of our clients.
I was helped by Alexandra and she was incredibly helpful and fixed all my issues with great speed.
Happy with the service we received today.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Luke,
Thanks for the lovely feedback! We’re really pleased Alexandra was able to resolve your staging site issues quickly and efficiently, it’s great to hear the service hit the mark.
We’ll be sure to pass on your kind words to her.
Kind regards,
Mike
Quick response time
Quick response time, detailed instructions for a complex procedure and generally helpful customer chat.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Karen,
Thanks for the great feedback! We’re glad to hear you received a quick response and found the guidance clear and helpful, especially for a complex task.
Kind regards,
Chris
Fantastic service from every customer…
Fantastic service from every customer support advisor i have dealt with. quick response and always manage to fix my issues
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Barry,
Thanks so much for the kind words! We’re really pleased to hear that every member of our support team has delivered a great experience and resolved your issues quickly.
Always here whenever you need us.
Kind regards,
Mike
Great support is pivotal
Always there to help, the support I've received has always been great.
I personally think support is a crucial role with any service provider and you should take it into consideration when choosing the right service provider, unfortunately it's often a hidden area that you only appreciate when you really need it.
That's why I wanted to thank Heart Internet for the great level of support they provide.
Long term customer.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Ryan,
Thank you for such a considered and meaningful review. You're absolutely right, great support often goes unnoticed until it's truly needed, which is why we put so much emphasis on being there when it counts.
We’re genuinely grateful for your long-term trust and glad to know our team has consistently been able to support you when needed.
Kind regards,
Chris
Mr Adrian Izdrescu provided excellent…
Mr Adrian Izdrescu provided excellent customer service. He was professional, patient, and very clear in his explanations. He responded promptly to my requests and handled everything efficiently. I truly appreciate his support and dedication. It was a pleasant and reassuring experience.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Chris,
Thank you for the fantastic feedback! We’re so pleased to hear Adrian Izdrescu provided such professional and patient support, and that his clear communication made the experience reassuring and smooth.
Kind regards,
Mike
Huge shout out to Alexandru.
Huge shout out to Alexandru.
Responded very quickly to our support query and was very helpful and friendly.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Adam,
Thank you for your review! It's great to hear Alexandru was able to support with your query efficiently and got the job done!
Kind regards,
Mike
Very quick in responding and very…
Very quick in responding and very helpful.
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Emma,
Thanks for your kind words! We’re really pleased to hear the team responded quickly and was able to help.
Kind regards,
Mike
Very fast response and helped resolve…
Very fast response and helped resolve several issues.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Joan,
Thanks for the great feedback! We’re really glad the team could respond quickly and help resolve everything for you.
Kind regards,
Mike
Website Hosting
I had trouble modifying my website and Heart Internet put me on the right track to solve my problem
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Stephen,
Thanks for the feedback! We’re really pleased to hear the team was able to point you in the right direction and help you get things sorted with your website.
Kind regards,
Chris
Heart Internet provide good support
I was having difficulty setting up SSL on my web site. Alexandra Maria at Heart Internet helped to set it up and took me through the stages.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Frank,
Thanks for the kind words! We’re really glad Alexandra Maria was able to guide you through the SSL setup and make the process straightforward.
Always here if you need anything else.
Kind regards,
Mike
Exceptional customer support - again!
I bug the heck out of the Heart Internet support team, but they always come through for me. On this occasion, Andrew Welsby, Adam Nicholson and Alexandra Maria combined to resolve some SSL issues for me, but I've never received bad customer service or technical support from anyone at Heart. 'Heartily' recommend them...
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Craig,
Thank you for the fantastic feedback! We're really pleased Andrew Welsby, Adam Nicholson, and Alexandra Maria were able to resolve your SSL issues smoothly, and it means a lot to hear that you’ve consistently had great experiences with the team.
Kind regards,
Chris
Excellent service
Excellent service! Speedy and efficient. I've been with Heart Internet since its inception over twenty years ago and a lot has improved to make it a top brand organisation in its field. I can recommend Heart for websites at any level.
Derek Hill
21. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Derek,
Thank you so much for your continued support over the years. We’re delighted to hear you’ve seen the improvements over the years and still rate our service so highly.
Your recommendation is greatly appreciated!
Kind regards,
Mike
Alexandru was my appointed customer…
Alexandru was my appointed customer assistance rep. Within 30 mins of raising my ticket he was on the cease, firstly addressing issues with email account setups, and then a bigger issue with inability to send outbound emails from ANY email addresses within this domain
The communication and assistance was very timely, concise, and accurate.
The resolution approach and resolution has been absolutely first class.
Huge thanks to Alexandru!
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heart Internet
Hi Alan,
Thank you for the fantastic feedback! We’re really pleased Alexandru was able to jump on your ticket so quickly and work through both the email setup and outbound issues with such precision.
Kind regards,
Chris
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.