Hbd Jewellery Anmeldelser 

528
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

We bought a necklace for my mum to celebrate her becoming a grandma, and she absolutely loves it. She was thrilled with the piece – it’s beautifully made, with excellent quality and a durable finish.... Vis mer

Vurdert til 5 av 5 stjerner

I’ve ordered two personalised name silver necklaces from this company recently and the items were both beautiful. They arrived when promised and I will certainly order from them again

Vurdert til 3 av 5 stjerner

I brought 2 lovely pieces of jewellery a necklace and a bracelet that spelt my granddaughter‘s name for my daughter on her first birthday as a mummy, but to our utter disappointment. The bracelet brok... Vis mer

Vurdert til 5 av 5 stjerner

Absolutely amazing service. I needed a stunning bracelet before a certain date and I left it until last minute, they managed to help me get the bracelet in less than 3 days. The bracelet was absolutel... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

528 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 76 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(528)

321 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great quality

Great quality, looks amazing. Exactly what I wanted for my sisters sweet sixteen - very excited to give it to her :)

18. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely amazing service

Absolutely amazing service. I needed a stunning bracelet before a certain date and I left it until last minute, they managed to help me get the bracelet in less than 3 days. The bracelet was absolutely perfect, in the most stunning packaging. Would definitely recommend HBD to all friends and family.

10. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Halskæde bestilt til min datter i…

Halskæde bestilt til min datter i studentergave den 4/6. Smykket er endnu ikke nået frem og nu stoppet i tolden :-(
Webshoppen skriver på dansk og i dkr, men det ender alligevel galt i tolden. Nu bliver smykket ALT for dyrt ift værdien og jeg når nok ikke få det, så jeg kan give det i gave.

4. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Broke almost immediately :-(

Pretty little necklace bought for my daughter's birthday, she was very pleased.Unfortunately she only wore it for less than 30 minutes before it broke and was lost so sad birthday girl...

12. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The most special birthday gift…

The most special birthday gift -beautifully crafted!

I ordered a personalized name necklace and charm bracelet from HBD as a birthday gift for my daughter, and I honestly couldn't be more impressed. From the moment it arrived, I knew it was something truly special.

The name necklace is delicate yet beautifully made - the lettering is clean, precise, and sits perfectly. The bracelet is where HBD really shone though. I chose charms for her birthstone, her name alphabet, and her sun sign, and every single detail was executed with such care. The birthstone catches the light beautifully, and the sun sign charm has a lovely fine finish that doesn't look mass-produced at all.

What I love most is how personal it feels. This isn't just jewellery - it's a little story about who she is, all in one piece. She absolutely lit up when she opened it, which honestly says everything.

Packaging was lovely too - gift-ready straight out of the box. If you're looking for a meaningful, well-crafted personalised gift, HBD delivers on every level. Will absolutely be ordering again! 🌟

7. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Necklace is Beautiful

My necklace is more beautiful than the picture displayed.

Fast delivery service.
Would definitely order again.
Very happy with purchase.

4. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Beautiful necklace

I ordered a necklace with my daughter’s name and it was beautiful! It was delivered really quickly which I was impressed by. I particularly liked the choice of fonts and to preview the name. The only thing I’d say is I ordered a 16 inch chain as I wanted it to be shorter than necklaces I already have (to wear both together) but with the length of the name (only 5 letters long) it obviously lengthens where the necklace sits so it’s more like an 18” chain.

16. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Appalling customer service

I’m extremely disappointed with my experience with this company. To begin with, the bracelet I ordered arrived and wasn’t even the correct item. When I contacted them through a form on their website there was no response so I messaged them through WhatsApp. I sent a photo that the bracelet they had sent me had the wrong colour and size gem, they refunded the delivery fee (as it is their error) and assured me they would send the correct bracelet with next-day delivery.

I returned the incorrect item promptly, but after 9 days, I still hadn’t received any update. I had to chase them myself, only to be told that I had lied about receiving the wrong bracelet, which was both frustrating and unacceptable. They sent me an image of a completely different bracelet to the one I had received. By this point I was so frustrated I asked them just to send me the bracelet in the photo, to which they refused saying that covering delivery was 'generous enough.' (In the companies response they make out like covering delivery was generous, when they sent me the wrong item, so they should have to cover the cost of sending me the correct item!)
Finally, 17 days after originally receiving the wrong bracelet, the correct bracelet was dispatched back to me. There was no apology, and the entire experience showed a complete lack of customer care and accountability. I am genuinely appalled and will never shop with this company again.

The company’s response to this review, isn't all correct. I did send them a clear image of the incorrect bracelet I had received, and they sent an image of a completely different bracelet back to me, that very clearly is a different bracelet to the one I sent.
If the company has any more issues with my review, I have the time stamps of everything, and the images.

21. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Hbd Jewellery

Svar fra Hbd Jewellery

Hi Orla,
We’re sorry to hear you feel this way, but we’d like to clarify a few points.

Your order was delivered within 3 working days (earlier than our advertised 4–8 days). When you contacted us, we immediately covered return costs and arranged a replacement.

After receiving the item back, we confirmed there was no error on the order and that it had been sent correctly. We understand there may have been some confusion, but we did not accuse you of dishonesty.

Despite this, we still offered an exchange to a different birthstone, issued a £5 refund as a goodwill gesture, and covered shipping both ways. While we couldn’t provide multiple stones, we aimed to resolve things fairly.

We’re sorry the timing didn’t work for your occasion, but we do feel we made every effort to reach a reasonable outcome.

RESPONSE TO YOUR UPDATE:
I have confirmed from the tracking that the item was amended and shipped back to you 8 days (not 14) after it arrived with us. This is longer than we usually aim for, however as there was no mistake on the order, it took additional time to present you with the options (full refund or swap to another birthstone), and negotiate, which resulted in us explaining that we can’t send you the original stone that you returned, as well as the new one one (as well as the £5 refund gesture, and covering both ways shipping).

Once a resolution had been agreed we shipped this via 24 hour delivery.

There are several inaccuracies in your review. The tracking and transcripts show the original order was not delivered late (actually 5 days early). We did not accuse you of lying. We did apologise (immediately and gave the refund gesture, which stood despite it turning out we did not make an error on the original order). It did not take 14 days to dispatch your item back to you. If you’d like to reach out to us I can show you evidence of all these points.

As I mentioned in my first reply - I do think given the circumstances, we went above and beyond to reach a positive resolution for you, however I am sorry you still feel so let down.

Vurdert til 4 av 5 stjerner

I ordered a personalised gift as a…

I ordered a personalised gift as a birthday present and I did have a little issue but it was so easy to reach out and it was sorted as soon as I contacted them.. I can truly say that I will be ordering again as it’s a lovely place to purchase sentimental gifts

15. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I don’t usually leave negative reviews

I don’t usually leave negative reviews, but on this occasion I feel it’s warranted.

I ordered a necklace around six weeks ago and was initially very happy when it arrived. However, after only a short time, part of the silver has already tarnished. I reached out to customer service to express my disappointment, as I own several pieces of silver jewellery and have never experienced this issue so quickly.

I was told the tarnishing was due to “outside factors” and likely caused by contact with something that accelerated the process. I responded to explain that I had followed the care and cleaning guidance provided, and felt there should be some responsibility on their part given how little time I’ve had the necklace.

Unfortunately, the reply I received simply stated that I was outside of the 30-day period, with no offer to discuss the matter further or find a resolution.

This isn’t the level of customer service you would expect when investing in a piece of jewellery. Very disappointing.

24. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Hbd Jewellery

Svar fra Hbd Jewellery

Hi Mrs Corky,

We’re sorry to hear you were disappointed with your necklace.

Our jewellery is made from certified 925 sterling silver. As with all sterling silver, tarnishing can occur over time, but it would be unusual for this to happen after only 6 weeks under normal wear, and it’s not something we commonly see. If it were a regular issue, it would naturally be reflected in our customer feedback.

When tarnishing appears this quickly, it is typically due to contact with something that accelerates the process, such as perfumes, cleaning products, or moisture rather than a fault with the piece itself.

As per standard practice for sterling silver jewellery, we weren’t able to offer a replacement. However we did offer our repair service at cost price, as a way to help resolve the issue.

Vurdert til 4 av 5 stjerner

I liked the bracelet that I bought

I liked the bracelet that I bought. The only issue was the delivery. It was not priority. The expected date was the 6th, but it arrived on the 12th of March. Other than that, I liked it.

12. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ordered a gift for my wife of the kids…

Ordered a gift for my wife of the kids for Mother’s Day, on checking for delivery looked like I hadn’t clicked priority posting but after contacting HBD jewellery and explained they managed to get it to my on time. The wife loved her gift

14. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Gift for my daughter

The necklace I ordered for my 7-year-old daughter’s birthday was absolutely breathtaking. I added a heart and her birthstone, and it looked so beautiful on her. The quality is excellent, and I can’t wait to order again.

Unfortunately, it arrived a day later than expected, but as it still arrived on her birthday, she was able to open it after school, which made it a lovely moment.

12. mars 2026
Anmeldelse skrevet uten oppfordring

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