Havenjapan Anmeldelser 

I went on this trip as an American tourist with a couple friends. Lenny was a perfect tour guide because he was knowledgeable and we were able to speak with him easily in English about everything in Japan. He took us to a great overlook of Mt Fuji that was on the other side of the mountain away from the touristy part where there were no crowds. We also viewed a temple where he explained the Japanese rituals. We also chose to do the onsen experience, which wad great. Just a couple things to note is that if you are American, the onsen may be uncomfortable because you are walking around (separated by gender) completely naked, so it may be jarring for those who are self-conscious for American children of certain ages. Also, if you choose to do the onsen you may not have time for other experiences, such as museums. But we are very glad to have had an authentic Japanese experience!

What an awsome tour, I had no idea where we were going or what we were seeing because it was setup for us. Lenny was probably one of the best guides I have ever had. He was knowledgeable on Japanese culture kept us engage son each stop. He was just awsome thank you Lenny for a great day.
The highlight of the day was the onsen where we had a great massage and sat in the hot spring to relax before heading back.

I had booked a private 1 day trip to Hakone with private Onsen, Mt. Fuji with famil. Dominik was our guide and he was very prompt, very informative and an excellent guide. He took plus around and took personal care to ensure we had a great day.

Très bonne expérience, Elie s'est montré très disponible et accessible. Nous pouvions nous arrêter où nous voulions pour prendre des photos.
Le circuit touristique est moins fréquenté que d'autres, ce qui rend l'expérience plus agréable.
Il a été de bon conseil également pour le Onsen et Restaurant.
Nous recommandons

Nous avons passé une journée extraordinaire. Lény, notre accompagnateur était à nos petits soins et une personne très agréable. La voiture était très confortable et le parcourt exceptionnel. Je recommande très chaudement cette société pour réserver une expérience qui sera inoubliable, vous ne le regretterez pas. Du sur mesure de haute qualité.

Dominik was our guide on a wet, cold day to Hakone. He picked us up on time at our hotel in Tokyo in a very nice comfortable van. We knew we had no hope of seeing Fuji that day but settled back for an enjoyable day out of town. Traffic going outbound was thick but Dominik was very safe. We stopped along the way for snacks and also to get stamps. We took the back roads in Hakone-the cherry blossoms were in full bloom. We stopped at the shrine in Hakone and then to the onsen. Hot springs and a cool rain made an enjoyable time there. Back to Tokyo in the afternoon. I recommend this service and hope your weather is nice too.

One of my most enjoyable days in Japan. Elie provided door to door service, made wonderful recommendations, provided in depth commentary of everything from Japanese culture to religious history, and provided a flexible itinerary to soak up the scenery. The views of Mt. Fuji and Lake Asho were stunning. The onsen experience was truly exceptional. So very relaxing! I cannot recommend Elie more highly.

Our day trip to Hakone was absolutely fantastic! Leny, our guide from Haven Japan, was exceptional — friendly, knowledgeable, and incredibly thoughtful throughout the entire experience. I would 100% recommend this tour to anyone visiting Japan.

The journey itself was smooth and relaxing in a super comfortable car. Leny knew exactly how to avoid the traffic and tourist crowds, taking us on scenic backroads that offered breathtaking, crowd-free views of the Hakone region and Mount Fuji. It felt like we had these panoramic vistas all to ourselves.

We visited a beautiful Shinto shrine, and Leny shared the fascinating history behind it, adding depth and context that made the experience even more meaningful. One of the highlights was a stop at a charming, traditional teahouse, where we sampled local delicacies in a serene setting — a real taste of authentic Japan.

The day concluded with a visit to a peaceful onsen, where we enjoyed a delicious traditional lunch followed by a soak in the hot baths, surrounded by forest views. It was the perfect, tranquil ending to a rich and memorable day.

Leny went above and beyond, even giving us excellent restaurant recommendations for our next destination, Kyoto. It was a truly magical experience from start to finish — one we’ll never forget.

Excellent accompagnement de la part de notre guide Elie, pendant nos séjours au Japon. Toujours bienveillant, cultivé et très sympathique. Nous recommandons à nos proches et solliciterons à nouveau ses services lors de notre prochain séjour. D Chesnais

This was our best day outside of Tokyo! Lenny was AMAZING! Super comfortable van, amazing conversation and company and full of knowledge. This tour avoids crowds at Mt Fugi and we were taken to a local tea shop that was incredible! We also got to experience a local Onsen to really make the day unforgettable! This is a must book private tour! Tim

Our curated trip to Mt Fuji with Lenny was amazing including an Onsen with an amazing lunch (our first waygu beef). Lenny’s guidance made our day so special and I would highly recommend this tour to anyone visiting Japan. A tranquil escape from the bustle of Tokyo. Lenny taught us about Shinto and picked the perfect places for memorable photos. Thank you

Our Mt. Fuji trip last December was a dream! Huge shoutout to our amazing guide Lenny—so pleasant, helpful, and went above and beyond. We explored the lake, soaked in a relaxing onsen, and even had a proper Japanese massage! Communication was a breeze with Lenny (he’s European!), and he made the whole experience smooth and unforgettable. Highly recommend!

Elie was a phenomenal guide for my tour to Hakone! I greatly appreciate him sharing his knowledge of Japanese culture, history and all of the various travel tips he had for my time in the country. It was also greatly appreciated that he reached out to me a day before our tour to inform me that due to the weather, I’d be unlikely to see Mt. Fuji, and provided options for alternative activities or to cancel. Having read amazing reviews of his tours, I decided to go ahead with it and am so glad I did. I highly recommend Elie and Havenjapan!

We had a great trip to Fuji and Hakone with Elie! We highly recommend this company when you go to Japan and want to have unique and easy travel experiences.

We had a spectacular excursion with Eli on our recent stopover in Tokyo. We had a 3 day stop in Tokyo on our cruise and friends were joining us, embarking in Tokyo. Eli seamlessly picked them up at there hotel and then met us at our ship.
The vehicle was modern clean and very comfortable and could’ve have held at least 6 passengers.
We headed out for our 10 hour tour to Hakone and about 90 minutes into it started seeing spectacular views of Mt. Fuji. We went to a few viewing spots before arriving at an ancient temple where we spent some time learning about the history. (More views of Fuji) We then went for a local lunch before heading to the highlight for us, The Hakone Open Air Museum with major pieces from Henry Moore, Miro, Chadwick, Rodin etc. all in a magnificent open air setting. We concluded our tour at a wonderful onsen before returning to Tokyo.
Eli was a fabulous guide; personable, caring and never rushing us. He is French but has lived in Japan for many years and his English is impeccable.
Hi highly recommended this tour and suggest enlisting Eli for any tours for which you can reserve him, around the Tokyo area.

Vous voulez une expérience unique, dans un Japon authentique, mieux comprendre les codes du pays, avec un guide aux petits soins, vrai et passionnant (par ce que passionné) ?
C'est ici que ça se passe ! Subarashi !!!
Merci Elie pour cette journée loin du tourisme de masse et à bientôt ✌️

This tour provided so many different experiences that I would be here all day telling you about them. Our guide Elie was as knowledgeable as you could ever hope a guide to be with a great attitude. You are allowed to fully customize the tour with the guide giving helpful recommendations to the best spots, whether it be hidden jems of Japan's nature, or the best local food spots we had the whole trip. I would recommend anyone who wants to have a standout experience with great service and helpful knowledge book this tour. The service exceeded our expectations by miles so much so that we went and booked another! Fantastic service and If I ever come back I know that I can trust this to show me the hidden beauty of japan.

Wonderful day trip to Hakone. Very friendly and insightful guide. Definitely recommend booking through him. Car is very comfortable and we had a great day!

I cannot recommend Elie and Haven Japan enough! From start to finish, this tour was meticulously planned, leaving me thinking through what I should do next time. Elie’s deep knowledge of Japanese culture and history really brought context to the trip and the experience I was looking for. Honestly, one of my regrets was not leveraging Elie more on my list trip to Japan. He’s also just a good hang. I feel like he would fit well with a travel enthusiast or even the casual travel that may only plan to visit Japan once.

What sets Elie apart is his passion for traveling, new experiences and new adventures. He took the time to understand my interests and crafted an itinerary that allowed to squeeze the most time out of that experjence.

If you’re looking for a guide who combines expertise, insight from a seasoned traveler/adventurer, and just an inquisitive good dude. Haven Japan is a must for anyone wanting an authentic and memorable journey through Japan. My first trip with Elie was a 1 day trip to Hokone with time at Onsen followed by one of my most favorite, yet simple Japanese meals (Shabu Shabu). This experience was likely my top 1 or top 2 days in Tokyo and Osaka!

Thank you, Elie, for the adventure—I’m already planning to return to Japan in 2025 and plan to work with him on an itinerary coupled with some new experiences.

My daughter and I had a lovely day in Hakone with Lenny, our tour guide. Pick up was on time and the car ride was comfortable. Lenny is very knowledgeable about the sites and Japanese culture. He made an effort to connect with us and offered his experience and advice on living and traveling in Japan. He is super accommodating. He knew good photo spots. We experienced the mountain, lake, shrine, onsen, and museum in Hakone. Lenny was very patient when we encountered bad traffic returning to Tokyo. Outstanding customer service. We highly recommend this tour operator.