Hatstoreaustralia Anmeldelser 

A company that truly cares about and looks after their customers.
My experience puts my faith back in decent , honest, business.
Thank you for providing me with Top Quality Goods.... And staff who actually care about, and go that (several) extra miles for their customers.
In a world of me me me, it's an honour and a privilege to deal with a firm that 'do' actually care....
Thanks...
Bruce

This is our second time ordering from Hatstore Australia.
Our first purchase was flawless. The second shipment got held up in Customs. Once we got correspondence from Aus Post that it hadn't been cleared, I contacted Hatstore who offered a refund or to send another hat.
They sent the new hat express and it arrived 4 business days later. Fantastic.
Once they identified the issue, it was fixed straight away.

Fantastic quality products but even better customer service. A mistake was made on one of the orders we placed where an adult size hat was incorrectly shipped instead of a youth hat.

They immediately responded by organising a youth size hat to be shipped without any question.

Excellent customer service and fantastic products.

Perfect hats for everyone and great customer service if you need help highly recommend them 💯

York was an absolute Star. He corrected my mistake and gave me expedited shipping, which is amazing considering Xmas period. Love your work.

Shocking. Says hat store australis but has absolutely nothing to do with Australia. Coming from Switzerland! Like how misleading is that. I don’t care whether you have written it in your about me (NO ONE READS THE ABOUT ME) and I ain’t about to start because of places that lie. Just change your URL to hat store and leave Australia out of it and maybe you won’t have so many bad reviews and unhappy customers that get told the item will come in 7 days and 20 days later you’re still waiting for even a tracking update!!! I myself run an online business and I ship from all over the world. my god the delays are no where near close to this. I feel like the hats will never turn up and that I’m being scammed. The last update on the auspost tracking was 12 days ago!!!! It literally says “Most recent update - received item from sender (outbound) SWITZERLAND. Thur 9/Dec 9:04am”

I ordered these hats on the 4th. I’m so mad. I feel like I’m being scammed

I had to redesign my hat as the guys said the text may be too small. They were so helpful in making sure I got the best product I could! Highly recommend !!

Edit: While i am disappointed that my order did not arrive in time for Christmas even though i placed it on november 9th, the response from hatstore customer service has been good and i received a full refund so i am amending my review to reflect that.

Original review: I am very disappointed. Hatstore Australia is NOT AUSTRALIAN and although they advise of this at some point, the delivery times listed on their site are completely untrue. I was prepared for a small delay. The site said 7-11 business days, a couple of days delay may occur. A couple of days?!?! It has now been 30 days since my order cleared customs, 35 days since placing my order, and it is still just sitting in Switzerland. Even in covid times, i thought because i ordered early November it could reach me in plenty of time for Christmas. How wrong. Now i have no present to give. Customer service do respond to emails which is the only positive so far, but no one can tell me when it may arrive, and i have been fobbed off for the last 2 weeks, being told they have no doubt it will arrive in time. But it wont. If they know there are such excessive delays, they should advise of this and only offer postage options that will arrive in a reasonable timeframe.

Ok so i have received your reply where you say 30-45 days, AND you say this is advised at checkout but that is simply untrue. Even my checkout page specifically said 7-11 business days a couple of days delay may occur. You may have since changed this, but it most definitely did not say it previously. I have tried to attach a screen shot but it wouldnt let me so i would appreciate if someone advised me of how to do this.

Emailed Hatstore Australia for an update on my order of four hats after waiting more than 5 weeks so far. I received a cheery response advising that they'll surely be leaving Sweden and on their way to me soon. Never again. Had I realised I'd be waiting over 5 weeks just for them to leave Sweden plus however long it takes for them to travel to Australia (2 months or more in all likelihood) I never would have placed the order. So disappointed.

Deceptive - names their websites according to countries they target but actually ship from Sweden. So don’t believe their shipping terms, my item has been sitting in Switzerland for a month, hasn’t moved, and they have refused to refund me

Excellent customer service!
My custom hat was lost and transit.
Erlind is the representative I spoke with and he was very helpful, we came to an agreement that I was very pleased with with no bickering.
I'm extremely pleased with the service I received and because of this I will continue to do business with the hatstoreaustralia.com

**THIS IS NOT AN AUSTRALIAN STORE** RETURNS WILL COST YOU $50 FOR ONE HAT

Will try and solve any problems to suit the customer. Fantastic communication with the staff. Looking forward to having my order.

hatstore are very easy to deal with and my item was perfect, high quality and just like I ordered. I was always kept updated on the delivery and found them very friendly. Definitely recommend hatstore

I ordered a hat online only to wait a week and nothing in the post. I then checked the order status only to find the hat is being sent from f *cking Switzerland. W T F. Beyond angry.

Their sizing charts are to be taken with a grain of salt. Ordered 2 Flexfit hats based on my head measurements and they were miles too big, even though my head measurement was in the middle of the range on their sizing chart.
Was advised that they don't do exchanges, and that I would have to pay shipping to send the hats back at my own risk and re-order 2 new hats in the correct size, even though the issue was clearly through their own incorrect sizing chart.
Also, it's very cheeky of them to have a website address that implies it's an Australian company. Only through some deeper digging on the website, after waiting 6 weeks for delivery (quoted less than 7 days at check out), did I realise the hats were coming from Europe. I'm sure they'd get less business from Australian clients if they were up front about how long they should expect to wait, and how difficult it would be to make a return.
edit - Have revised from 1 star to 3 stars. After reviewing my feedback they have reached out to me to resolve the issue. The hats are very good quality and I can't fault them, they look great. It's just a shame that their initial after sales service was so poor. A word of advice regarding Flexfit hats, if your head size is towards the lower end of the sizing range then order the size below for a snug fit.

Absolutely satisfied with my caps which I ordered & have since received! I knew very early that the custom made caps would be manufactured overseas in Sweden so I was fully prepared for the wait! My order finally arrived almost a month later which was expected & I am 100% satisfied with the end result. The caps are exactly what I wanted & they fit perfectly. I thoroughly recommend this site to anyone who wishes to have their own custom made hat etc. It's definitely worth the wait!!!

THEY AREN'T IN AUSTRALIA!!! Order never showed up. Why the hell are they called hatstoreaustralia when there are in SWEDEN!?!?!?

Hatstore has been amazing! I was after matching Father and son hats and Hatstore really delivered! The customer service was fantastic - they understood what I was after and ended up with a customized set of hats that look so great! We are very happy with the quality of the product and how it looks! Thanks Hatstore!