Hasbropulse Anmeldelser 

Refused a return of a damaged item.  Multiple calls to CS while fingers point at everyone else. They told me it's the factories responsibility and they couldn't help at first.

They refused to honor their own return policy that is listed on the site. I have never delt with an online retailer, especially one that is directly owned by the company, that straight up refuses to honor their items and return policy.

After another lengthy call that was escalated up the ladder they final accepted the request and promised change. We all know how that will go.

How is it that ever other online store has painless no problem returns? Amazon is a button press for Pete's sake! Even smaller collector sites like BBTS will take care of you no problem. Then here we have Hasbropulse fighting you tooth and nail. 

If a customer receives a literally broken item then it should be no problem for them to get results, instead of the hoops I had to jump through.

I've had two orders shipped with the figure cards bent up like someone smashed the items into the box. Now they want me to waste my time repackaging and mailing them back to them.

Commandé sur hasbropulse europe le 13/02 reçu le 16/02. Bien emballé, avec un sur-emballage, produit fonctionne trés bien, c'ést un Morpher Power Rangers Jaune. Payé par Paypal et pas de frais de port. Je recommande

Habro Pulse sucks. If you don't live in a very narrow portion of the world they block you so you can't order. You can't even browse the site without getting annoying pop-ups wanting you to confirm your geographical location. This is the only company in the world that I have seen do this, and I buy from everywhere.

Top Stuff, This was my 8th time buying from HasbroPulseUK and items have always been well packaged in boxes and some times packed in boxes within a box along with plenty of packing bubbles so items have always arrived in perfect condition, There advent sale was very good also was a little shame i had only recently bought some of the items when not on sale but that can happen any where. Overall very pleased and will continue to use

I cannot reach their customer service, writing this review while still on hold - the entire time it loops 10 seconds of ringing then a sentence of automated message - it's been 75 minutes and nothing is happening, there's just no answer. I don't know what else to do.

I placed an order for a gift. It took them 18 business days to ship it. I still have not received it. They would not let me cancel my order as they claimed it was in fulfillment status. The site itself did not list this. You have to contact them to find out. Despite being in fulfillment status, my order was not shipped until 3 weeks after I contacted them. It is difficult to get a hold of someone promptly, they take a long time to respond to emails, and the customer service chat was not up. You can call the hotline, but the waiting time estimates are very inaccurate. I was told a couple minutes of waiting and ended up waiting over 5 minutes. I was also quoted as waiting five minutes and was on hold for over 15 minutes. Buyer Beware: Also expect a pitch for their "free" shipping service Pulse Premium, which costs an annual fee. They ship with FedEx the worst of the big three carriers, so be vigilant regarding your packages.

No problem up until last week. One item turned up entirely crushed, the next order was just left outside my house on the street, went missing. No response from customer service or social media comms. No one at the end of a phone. Utterly useless.

I don't have a bad word to say about Hasbro Pulses service or prices.
After receiving my second order from them today it has confirmed for me that they will become a regular provider for my figures as the prices and service I received was impeccable.