Harvey Norman Ireland - Galway Anmeldelser 

I had a brilliant experience at the Harvey Norman in the Gateway Shopping Centre, Knocknacarra today. I went in without a clue of what I actually needed for my bad back and hip pain, but I was lucky enough to be helped by Eleanor in the bedding department.

Eleanor was incredibly patient and took her time walking me through all the different options. Her advice was professional, honest, and she really knew her stuff. To top it off, she helped me get an amazing discount on a full Superking Penthouse Suite set, including delivery and removal of my old bed. If you’re looking for a new bed, ask for Eleanor—she is a credit to the team!

Easy to buy online.
Pick up was easy, but the road in the estate is just disgraceful, with potholes the size of creators!!!

Delivery good only problem was wrong cable!
Kevin Murray from Harvey Norman Norman Galway
answered within hours, explained problem and
sent me proper cable whichmI received by Tuesday.

Quick and efficient communication and fast delivery

Amazing experience

Excellent appliance choice and gold star customer service.

Truly exceptional staff (knowledge and determination to ensure customer satisfaction) from showroom at Knocknaccarra store through to the two delivery men from the Castlebar store.
Big ‘shout out’ to Jons Knocknacarra, Martin and Ryan Castlebar. Their dedication is very obvious.
Thank You
MNL

(repeat customer)

I bought via Click-and-Collect for faster checkout, and after I handed in my code I was asked to stand around waiting while they were discussing and serving other customers.

If I pay advance, I expect to collect my stuff and get out, avoiding queues, but exactly the opposite happened. The shop assistant didn't want to go to the back room multiple times so he asked me to stand around waiting while he was looking at the cashier serving another customer while they had not yet decided what to get.

Call me old-fashioned, but if I give them my money in advance online, don't bother asking any questions, just get on with buying, I really expect to be served first that they would go back to look after other customers once I've received my goods and are out. I did not ask to jump the queue or anything like that, but the young kid's attitude was just appalling, customers can wait while he finishes his thing ....

It's happened to me in store before, once you complete your purchase they have your money, they actually move on to serve other customers and tell you to wait, because you're hardly gonna leave without your money or your product and without a receipt. And yeah, it's a business product I bought, I did not get a receipt, and when I went back into the store to ask, he said I can print the receipt myself. (I don't have a printer)
They're clearly trained to do this, he asked me to sign for the product while keeping the bag out of reach from me, so I had to tell him I won't sign for having received the product unless he shows me that the correct, ordered product/version is in the bag. What a demonstration of mistrust. Just avoid, avoid, avoid.

The product issues of quality

Activation codes on Microsoft Office and McAfee not legible. I have tried to get a response from Galway office but have failed so far.
This issue has now been resolved.

Punctual. Efficient friendly.

Great communication re delivery time.
Very helpful delivery crew.

I found the online service very quick and effective. I would recommend reading your emails as I missed the superb click and collect option to have your items delivered to your car in the car park.
Brilliant service and friendly staff!

Click and collect too way longer than advertised 2 hours...

Easy to order online and delivery within 24hrs

Easy, efficient

Installed new dryer no problem and even took away all the packing material.

The product itself is good and I’m happy with what I bought. However, the Click & Collect service was very poor. I waited in my car for almost an hour and no one brought out my order. In the end, I had to go inside the store and tell staff that I had been waiting for over an hour.

I’m really not happy with this part of the experience. It was much better before, when you could collect orders directly from the warehouse.

I know absolutely nothing about printers, however, the man called, Teddy in the Galway store was incredibly helpful and made my purchase a breeze.

Item is not delivered yet , but we have got a review message to rate the delivery

Excellent customer service & professional staff