HartCo. Home & Body Anmeldelser 

Do not buy from this company
Order placed. Significant amount of money spent. Nearly 9 weeks later and still no candles. Have attempted to call, email, text, message on Instagram and Facebook and also chatted to a bot online via the website. No reply on any platform, despite being able to see that messages have been read on social media. DO NOT BUY FROM THIS COMPANY.

My reviews on their site keep getting deleted. My experience like many others was appalling. Their customer service and communication was absolutely terrible. Multiple calls and emails with no response. After waiting 6 weeks I filed a PayPal dispute asking for a refund, they still never replied instead sent candles that have zero scent. May as well burn plain wax. I waisted $250 to wait six weeks for candles I would be ashamed to give as gifts. I would never recommend this company to anyone.

Very immaturely they’ve blocked me on FB because I questioned them there on their actual non shopping centre site. . I’ve, since the comments I placed in there that are also getting seen (probably not more they’re blocked me) been informed my goods are on their way - nope, consignment number only and no tracking details ‘yet’ - but they can’t promise they’ll arrive intact because that will be on the courier service - see other comments in Google reviews about goods arriving smashed. I was happily reconsidering an edit of my reviews for this company when goods arrived till the blocking on FB and so my review here still stands. This is incredibly terrible customer service - and an immature secretary btw - and a huge delay, in delivering the product, when they state to allow only seven days production time during sales periods (apparently i am wrong there and it is ten). When I quoted my order which states seven days they promptly told me there’s a banner that says ten days and that the 7 day comment in orders is generic! Nothing explains no reply to 3 emails querying where my order is, though, nor any explanation of why I haven’t received my order yet. I note now that other people in this website here have complained about the terrible customer service and the delay in postage and the lack of replies to emails etc. I would warn anybody against this company now as I resorted to the bank and to the ACCC to advise them of what is going on here. Only then did I gets phone call. They’ve been disturbingly non-reluctant to reply or be helpful in any way or form. There has not been a postage comment made at all and my order of over $150 has not been delivered. They should not continue to advertise when they can’t fulfil their orders. They should be ashamed of themselves. I heard such good things about their candles and now I am not going to have the chance to experience them myself and can only tell you that you do so at great risk financially and emotionally - especially if you’re a good person and expect the same karma from somebody else, especially a member of staff of a company that you thought was of good repute -absolutely appalling. And I was so excited about the product. Anyway, in the hands of the bank now and reported to ACCC this morning. Would be nice if I could have just received the product and withdrawn this review but given the immaturity and blocking on FB this review stands. I urge others to state their experiences of to have problems, to the ACCC or consumer affairs s well as herein, if they have lost $ out received poor service as well.

I cannot comment as I’ve not received an order I placed over two weeks ago. No notice of dispatch, no reply to three email queries. $150. On Fbook however I commented and was succinctly told that there’s a banner in the site that specifically states allow ten days processing at sale times. Funny that. Cos my receipt says to anllow only 7 days. When I asked for that to be explained no reply on FB. I now see that someone else has experienced the same issues. Nothing from them. Stop advertising if you can’t deliver on time. I won’t be buying from here again, will be reporting to ACCC or similar, and now have to go to the bank to file a complaint and sort a refund. No matter how good the candles are, and I can’t answer to that, their customer care and service is disgusting.

I am disappointed with my experience. The business advertised a specific timeframe for processing orders, but my order has now exceeded that timeframe without being fulfilled.

After 12 business days, I still had not received a dispatch confirmation, tracking information, or any proactive update on the status of my order. I also sent multiple emails requesting an update, but received nothing but an automatic response stating up to 10 days for dispatch, which left me having to escalate my enquiry to management in the hopes of some sort of update for and order I placed on 12/07.

Reliable communication is especially important when delays occur. Had the business kept me informed or responded to my enquiries, my experience would have been very different. Instead, I am still left chasing information.

I hope the business improves its communication and customer service so future customers receive timely updates when orders are delayed.

Still waiting for my candle, tried all ways to contact them with no response at all. Passing this on to relevant authorities.

Quick to sell you something , 21 days later nothing not even shipped asked for refund ignored. Ended up charge back via CC. Funny thing is when I did a sales enquiry I got a answer pretty quick. Simple truth no stock don't sell.

Seems like there selling seats on flight that don't exist as a comparison.

Non existant customer service,cannot give delivery times, when someone from their supposed customer service team eventually replys the response was check the webpage, 10 days for a business just to process an order and then cannot then give you an approx delivery time is appalling.

Ordered 24th May, Payment taken on Monday 25th. Was informed by email there is a 7 working day wait during sale periods. I emailed them on 10th June and was told each individual item is hand made??? There is a 10 working day wait. They do not work Mondays and my parcel was awaiting collection.
On Monday 15th the delivery service picked the parcel up and I received a badly packed parcel with a dented diffuser box, grease marks on the internal box (this was a gift), plus both 'zest' bath soaks were in dirty and grease marked packaging (these both were gifts)
What a waste of my time and money. Arrived too late to give to friends for birthdays and I would be to ashamed to even gift them now as dirty, dented, grease marks spoil the gifts. The company should also be ashamed.
What is this about Mondays. All a bit strange that payment and pick up happened on a Monday.
As others, I won't be purchasing anything else from this company. I have been buying from them for years and something seriously has gone wrong.
Up your game HartCo you are not up to scratch any more.

I ordered a candle on the 25th May. Still have not received it on the 16th June. We are both in Australia, there shouldn’t be any excuse for delivery to take this long. I ordered another candle from a different company in QLD, and it was here with in 4 days. I hope the company reads these reviews and does something different

As I’ve now seen there is an issue with postage. Taking into consideration their “sale period” and after contacting the company my parcel has been sitting as pending for a week. Contact with Australia post this morning confirmed the item hasn’t been marked for picked up as it’s not registered. It’s been three weeks since I’ve placed the order.

NEVER AGAIN!
This is my mum’s favourite brand of candle. Last year it took over 5 weeks to get to her for her birthday, so well and truly missed her bday. This year it’s been over 3 weeks no shipping details, no communication from the company. I won’t be buying these again. I’ll find another reliable brand. Don’t bother buying from this company unless you like disappointment. The worst! I should’ve learnt from last year.

Abysmal customer service. Purchased candles on 26/04/2026, shipping info emailed to me 05/05/2026 with a random tracking number but no company name, so no way to track the item. Multiple emails, phone calls and messages sent with no response, finally got a FB message after I posted on their page and them saying they will look into it, nothing. No way to get a refund either, so basically theft

Terrible customer service. Terrible communication. Product not arrived 16 days after ordering (it's still in their shop "waiting" to be picked up).
After 2 unanswered emails and 2 unreturned calls, the customer service person offered no apology or no attempt to assist with improving delivery. A special birthday is now ruined.
Do not buy from if you need it within next month.

I am beyond extremely disappointed in hart @co.
I have shopped with them online for years, buying their candles for years, particularly Japanese Honey suckle large candles. They used to last longer burn more evenly and smell for a longer period of time.
Yet I persisted because I still liked the smell and they were otherwise pretty decent to deal with.
HOWEVER, this time they have really crossed the line. I put in the order on the 17th of April and got and email on the 24th of April saying it had finally been shipped, today is the 7th of May and after ringing the company, no answer, sending emails, no answer, trying the AI chat and after much back and forth it still says it’s pending and has been processed on the 4/5/2026!! So not the 24/4/2026 out for shipping with a shipping number like the email you sent me which I have on file by the way!
Is this how you do business Hart &Co?
You want your money up front but the order doesn’t arrive and there is no correspondence to let the consumer know what’s going on?
I’ve been buying from you for years!!
I will no longer be buying especially in these times, when money doesn’t fall off trees and the least you can do is communicate with your customers if there is an issue with your distribution!
I can get candles elsewhere, and will from now on, what a shame.
If I don’t receive the package soon I will be putting in for a refund as this is beyond ridiculous and unfair.

Beautiful scent.Favourite scent. Black raspberry and vanilla. Makes the whole room smell great. Bought before.Will buy again.
Thank you

Horrible horrible horrible!!!! Candles do not burn properly and constantly burning uneven. Even Kmart candles burn better than their candlds and you pay half the price. They also have the worst customer service I have ever experienced. They don't respond to emails and don't answer their phone. AND if they respond to emails, they are asking for order information they should already have to prolong the process and when I respond, they ghost me - extremely unprofessional and disgusting service. DO NOT RECOMMEND!! DO NOT WASTE YOUR MONEY!! ABSOLUTE SCAM!!!!!!!

Beautiful products but terrible customer service. I have experienced several customer service issues over the years and despite the products being just wonderful, the customer service is far from wonderful. I've been promised call backs for months now, I even went to the factory last week to speak to someone and was promised someone would call me back the next day, a week later and my phone calls and voicemail messages go unanswered.
Such a shame for a local company selling beautiful products to offer such poor customer service.

First time purchasing through HartCo and this is now my new go to for candles. I love a candle you can actually smell when burning and these did not disappoint. Don’t know how I waited so long to try these but love them!

Great value and range of fragrances for all occasions.