HartCo. Home & Body Anmeldelser 

Great smelling candles as always

Look the postage took a few weeks but it was in the sale period which is more than 50% off. The candles scent is absolutely beautiful and they burn evenly and slowly, I would absolutely purchase again. I emailed them and they got straight back to me.

I placed an order on 20/09 and today is 20/10 and it’s still not been sent.
I ordered 5 candles & 2 diffusers.
I’ve ordered before & can say that the candles are lovely & smell great.
However, waiting > 4 weeks for delivery of a product that comes from a warehouse only a few suburbs away from me is ridiculous.
I should have just purchased from my regular store (Palm Beach) & had them delivered in a few days.
If you’re wanting to buy anything for Xmas from here, I think it’s safe to say you’ve missed the cutoff 😂
I’ve given up on this order arriving.

Extremely disappointing experience. I’ve been waiting for my order for over two months, and despite sending email enquiries, I have received no response or updates. The lack of communication and customer service is completely unacceptable.

Do not buy - ordered over a month ago and no sign of order and cannot get through on either phone number.

The worst online experience I have ever com across. Placed a $115 order on September 9th. Waited two weeks and I made contact. Was advised they are busy due to the sale so pretty much be patient. Was advised they pour to order they dont have stock on hand. Was also told they had issues with the supplier. We're now still waiting, its been 5 weeks today. I received my tracking number 10 days ago and my products still haven't moved. Countless calls to the phone number provided and its switched off. Countless messages left on Instagram & Whats App to no avail. Its also wild to me they keep running sales but cannot send out orders from previous promotions. But hey give me $30 to spend, you can take that back theres not a living chance id be back after this poor service. Just REFUND my money already. The worst thing they could have done is shut down all their stores. I want to know where the owner is and how they are okay with how their business is being run.

They used to be great though now the Cedarwood and Pink Pepper have 1/4 of the strength, not as good scent and burn a lot quicker. Made contact and the woman said she would arrange a return but have not had any contact. They are basically very expensive very average candles now unfortunately. I had got two of the large double wick ones again but won't buy any more.

Beautiful smelling candles and despite a mishap with delivery, they were very helpful and it was rectified easily. I will definitely be ordering more candles and would recommend them to others.

These are the best candle ever they smell amazing everyone asks me what is that smell is smells so good.

Amazing smelling candles, last for ages, burn all around without much tunnelling of the wax. Smell lingers for ages around the house. The only issue is the delivery time, takes a couple of weeks - but they are worth the wait.

Shipping time was ridiculously long around 6 weeks. Candles are not as fragrant as they used to be and burn black smoke. Wick is being cut before every use but still burns black after 30 mins. I feel this whole range of candles and diffusers is nowhere as good as they used to be 5+ years ago

I have purchased multiple times and loved every scent. The candles burn consistently, the wicks are quality and they smell amazing. I have too many favourites to list all but Vanilla, Freesia and Jasmine and Sunda are more recent purchases that made my house smell amazing.

I love love love these candles they are amazing and the way they fill my house with the most amazing scent is always commented on by family and friends.

I purchased the Sunday candle, it is beautifully packaged and the smell is divine.
I am so happy with my purchase. It was the first time ordering from hartco. I have found my new candle company. Thank you Jenni

Beautiful candles, haven’t even lit the really big one and you can smell it as soon as you walk into our home. Will definitely buy again. 5 stars all round.

Postage is consistently slow. I placed my most recent order over one month ago and it still hasn't shipped. I feel like one month+ to send 3 candles is a long time, even if it was during a sale period. And given it still hasn't shipped who knows how much longer it will take. I like the candles but I dont think I will continue to purchase because of shipping delays. They arent that good that I can forgive such a long delay. They are also deleting facebook comments from customers in the same situation. They arent taking responsibility for whatever is going on. They continue to promote a sale on their website and 10 day shipping. Ive lost all trust in this business.

Possible Scam Company - I placed my order 24 July for a birthday present 25 August. It supposedly has been sitting with a transport company since 14 August which is in fact incorrect. They havent received it. They arent responding to chats or emails. No phone number to ring despite apparently being a Melbourne based company.

Absolutely beautiful smelling Centre candles. The package is gorgeous and wonderful for a gift. And love the fact that they are local business people highly recommend.

It’s been 6 weeks since I ordered. No response to emails, calls, or social media messages. Absolutely awful service! These were gifts and I’m out of pocket $240! Will never buy again or recommend. They sent a tracking number but it was a fake number and isn’t showing up

It’s been a month and still no order. Sent numerous emails no reply. They finally did when I complained on their social media and said 10 days to ship. It’s been 4 weeks and no shipping. What a joke! Don’t even bother with them