Hansgrohe UK Anmeldelser 

Excellent customer service, very quick to respond and resolved my query immediately.

The washer on my Hansgrohe bathroom sink pop up waste had deteriorated (over an 11 year year period!) so the basin was unable to hold water. Luckily I had kept the receipt from the time we had the bathroom fitted and was able to supply Hansgrohe with details of the basin mixer and photos of the pop up waste and the failed washer. Within a short space of time they were able to identify the washer required. I then placed an order for a replacement washer the same day. Thanks to Rebecca (and Hansgrohe) for very prompt and efficient service.

Great service, helping me identify appropriate replacement thermostat cartridges for shower fittings that are 20 years old - extremely polite and attentive throughout our interchanges and a successful result. Very happy thank you.

Rebecca in Customer Services provided a speedy response to my query. I have never known a company to be so helpful and efficient, even when there was to be no financial benefit for them!

Emma Price was speedy and excellent when helping with an issue.

My kitchen hansgrohe mixer was dripping and needed some replacement parts. The team helped identify my tap, which was installed in my home in 2006, by me emailing photos to Harriet Clarke.
I received excellent help from Ben Bushell, a Technical Expert. He has an abundance of very useful knowledge, patience, kindness and care to guide me. We were successful in replacing the tap spray spout and cartridge remotely. Thank you very much! I highly recommend engaging with this team.

Hannah from the customer Services departments was just outstanding with the level and standard of service and the information she provided and good product knowledge

The customer service team at Hansgrohe are brilliant, endlessly patient and so helpful. From the first phone call to more detail by email. They're also committed to helping with spare parts, not defaulting to saying a whole new fitting is required. Saves money and the environment.

Excellent, friendly service from Rebecca at Hansgrohe.
Contacted the online service on the Monday, Rebecca replied within two hours, agreed a replacement part for our shower and the item arrived on the Tuesday, ready for our plumber to fit. Can’t praise the service from them enough.

I love HansGrohe, I really do. They went above and beyond years ago to help out with an install problem. Their kit is rock solid.

However their colour matching is pretty poor when it comes to what should be easy peasy. Matt black.

Ordered a DuoTurn Q shower mixer. Lovely shade of guess what? Matt black. To match up ordered some other stuff like FixFit S Porter in (surprise) matt black. It's f--k all like the other.

So I even sent two side by side pictures to support who said they're both black. One was black, one was grey :-/. The response was an adamant "can't see a difference". I even questioned if these guys have colour monitors.

Some quality control required I believe.

Technically awesome without question. Aesthetically matching? Definitely not. Time for V&B I'm afraid, which is a shame since I love(d) HG.

Very happy with the service received. Product was still in warranty and the help desk were very responsive to my enquiries and there were no quibbles.

I was very pleased with the service that I received from Hannah at Hansgrohe after a short conversation she identified the fault got the part sent out it took me 10 minutes to fit and the shower is like new, thanks Hannah your an angel from heaven 👍

I was very impressed! The advice I received regarding the use and fitting of a the Hansgrohe cartridge I had purchased was professional, speedy and patient given my lack of knowledge. Harriet in the customer technician team was excellent. Two responses in short time allowed me to solve a problem that I'd had for months. I had previously sent 7 emails to other companies, most of whom did not even reply. Next time I will go straight to Hansgrohe who should be proud of their customer support.

I was looking to check that I was buying the right thermostat for my shower and had fantastic help from the Hansgrohe team to make sure I bought the right one.

Buy quality don't cheap out you get the service and warranty not quibble pay for what you get and with hansgrohe you get top products and top service including warranty replacement items.

A very helpful and timely response to a problem I had with my shower control valve and sent me a replacement valve which I receive within 3 days a making initial contact.

Great Customer service and very helpful. Response time was very quick and they managed to help me even when I didn't have all the required information. Abigail was great to deal with and went above and beyond!

Very helpful customer service, quick reply and sent replacement part within 2 days. Excellent customer service.

Absolutely outstanding after-sales service like this is so rare these days, I just have to go on here (and believe me, I hardly ever write reviews) to congratulate Emma and her colleagues for such a fast, professional, courteous and positive response to my problem: a kitchen tap which, after four and a half years (still within its warranty), decided to stop working. I realise Hansgrohe products are not cheap, but they of exceptional quality and with service like this, I wouldn't hesitate to buy from them again. That's what it's all about isn't it?