I bought the Emboss Mesh Active Brief in a medium. Quick delivery, very good quality workmanship and material. I normally take a Calvin Klein medium which fits me perfectly. The Hand and Jones mesh ac... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Die Bestellung wurde schnell bearbeitet und versandt. Die Qualität der Ware ist top! Preis-Leistungs-Verhältnis ist gut. Leider kommen ab 150 Euro Warenwert sehr hohe Zollgebühren on top. Leider hatte... Vis mer
Selskapet har svart
Well it’s the best underwear I have ever found great fit so comfortable thank you guys 🙏🙏🙏🙏
I purchased my first pair of Hand and Jones a few weeks ago, and fell in love with the fit and quality, which led me to make a second purchase of 4 pairs. I ordered early Friday afternoon, and was... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Timeless everyday menswear designed and made with care and attention to be enjoyed by men of all ages
Kontaktopplysninger
Storbritannia
- handjones.com
4,7
Enestående
255 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fabrics are high quality
Fabrics are high quality, and the materials do not fade or show wear/tear. My husband and son adore their sweaters and shirts. The scarf is perfect for me because of the soft cashmere. Sizes are very accurate, and the staff answered questions immediately about delivery/sizing concerns.
31. oktober 2022
Svar fra Hand and Jones
Hello Emily - thanks for the wonderful feedback and for being such a loyal customer for you and your family - truly there's something for everyone! With our very best wishes, Hand and Jones
Beautifully packaged beautiful product
5. november 2022
Svar fra Hand and Jones
Hello Gary - thank you so much for the positive feedback. We are really glad you are enjoying your sweater and look forward to welcoming you back soon. Until then, best wishes, Hand and Jones.
The products are all incredible
The products are all incredible - their material, the way they feel, fit, look, and sustain. Their packing is better than any I have ever seen. For yourself or for gifts, everything they sell is simply perfect.
31. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hand and Jones
Hello Charles - thanks for the wonderful and for being such a perfect loyal customer. Look forward to welcoming you back soon. Best wishes, Hand and Jones
When i cant arrange a redelivery myself…
When i cant arrange a redelivery myself because I dont locate in the UK, they helped me tackle the issue in a day, and the product arrived the next day. Product quality is also brilliant with fantastic colour.
6. november 2022
Svar fra Hand and Jones
Hello Wesley - so pleased you like your underwear and we were only too happy to be able to help you rearrange delivery.
We really appreciate your positive feedback and hope to welcome you back to shop with us again soon.
Until then, best wishes,
Hand and Jones
Great Brand & Very professional.
Great Brand & Very professional.
Love working with them!
15. oktober 2022
Svar fra Hand and Jones
Thank you for your kind feedback - much appreciated.
Best wishes,
Hand and Jones
Excellent quality
As a try I ordered two different underwear for a man. Their products do fit better than many other underwear and material used is good quality. I will definitely order more of Hand and Jones products. Delivery for Europe was fast and secured.
21. september 2022
Svar fra Hand and Jones
Thank you for your order Kim - and delighted you are happy with your new underwear. We have spent a lot of time perfecting the fit and we use only premium fabrics from Portugal, which makes all the difference.
We look forward to welcoming you back soon.
Until then, best wishes,
Hand and Jones
A really positive ordering experience
A really positive ordering experience. Personal contact was made promptly after lodging the order (even on a weekend) to confirm the order and check a few details to ensure it was correct, along with a shipment update. Goods arrived in Australia quite quickly. Really easy experience
3. september 2022
Svar fra Hand and Jones
Hi Matt - thanks so much for your order and kind feedback. We look forward to hopefully welcoming you back soon!
Best wishes,
Hand and Jones
Perfect birthday gift
I have bought this as a gift for a birthday present and it looks absolutely exquisite. I was after the perfect hue of green because the recipient is quite particular about his clothing and Hand and Jones was the one brand out of many that completed my shopping search with ease. Thank you and looking forward to shopping again with you soon.
7. september 2022
Svar fra Hand and Jones
Hi Maura
Thanks so much for your order and we really hope the gift goes down well! Obviously if they need an alternative size, please just let us know and we can swap it accordingly.
We look forward to hopefully welcoming you back soon!
Until then, best wishes,
Hand and Jones
Love the the style & comfort of this…
Love the the style & comfort of this brand.Underwear shorts I purchased has a great fit & silky like finish but breathable. Twist seam t-shirt are great basic in anyones wardrobe
Sumptuous cashmere jumper feels perfect for a winters day
4. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hand and Jones
Hi Domenic
Thanks so much for your order and so pleased you are enjoying your all your purchases - great to hear and thanks for leaving feedback.
We look forward to hopefully welcoming you back soon!
Until then, best wishes,
Hand and Jones
Garments were not accurate to the…
Garments were not accurate to the description or fit. Customer service was incredibly rude and unhelpful.
Would not recommend.
In response to your reply, I would kindly ask you do not share our email exchange with any external parties. That feels like a complete invasion of privacy. I have found your customer service to be incredibly condescending and quite honestly rude. I understand you’re proud of your product and you should be, but the experience as been less than pleasant.
22. august 2022
Svar fra Hand and Jones
Hello Patrick - thank you for your review.
We were pleased to receive your order for underwear from various ranges and note you have only asked to return those from one range, stating they 'were not as pictured'.
As our policy is not to accept returns of underwear for hygiene reasons, to help us understand better why you were not satisfied, we asked you for clarification - your response being 'the material is not as described'. The fabric of the garments in question is indeed a premium 90/10 cotton/elastane cloth from one of the best textile manufacturers in Portugal, as described on our website.
We receive a good deal of positive feedback from our customers about the quality and fit of our products, but obviously the garments are photographed on our models and will look/fit every individual differently. We would be grateful if you could share which aspect of the description you believe to be inaccurate and we will gladly amend if this proves to be the case.
We would also happily share the email exchanges between yourself and our customer services - it may be helpful for people to form their own judgement as to whether we have been 'rude and unhelpful'. Nevertheless, worth noting that, although our stated policy is for no returns of underwear, in this instance we readily agreed to refund you in full for any pairs you return to us unopened and unworn, which we will still do as soon as we receive them back.
Best wishes,
Hand and Jones
Real Quality, Reasonable Prices
I bought my husband a beautiful blue cashmere jumper - it is so soft, the cashmere is superb and it fits exactly. I think I would like one myself - it really is unisex. Because he liked the sweater so much, I went back on site and bought several pair of underwear in a deep green colour, which he declared very comfortable. (They machine wash and dry and come out looking like new.) I have told the rest of the family about the website and I know my son has now purchased several things. Nice to know that you can buy something online that is as it is described, and is of long lasting quality. I will continue to be a customer and have recommended the site to several friends.
20. august 2022
Svar fra Hand and Jones
Thank you Michele - you and your family have been such loyal customers. We are delighted you are so happy with your purchases and come back again and again. It's always a pleasure - thank you! Best wishes, Hand and Jones
Great fit
Great fit , I’m small waisted but great to find a brand that is a true fit , but also with support where needed
19. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hand and Jones
Thank you Simon - we took a lot of time perfecting our fit, so this is really great to hear. Hope to see you again soon. Best wishes, Hand and Jones
Great quality
19. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Hand and Jones
This is great to hear - we take a great deal of care and pride ourselves on the quality of our products. Thank you and hope to welcome you back soon. Best wishes, Hand and Jones
A very personal shopping experience
There are two things that particularly impressed me when i purchased a T Shirt form Hand and Jones through the post. The first was an almost immediate recommendation to me to think carefully about the sizing of the garment before the order was processed and shipped by them and the second was the packaging of the product on its arrival with me. So, for a very personal service and product presentation Hand and Jones made a lasting positive impression on me. As for the garment itself, i choose carefully when i wear it so as not to diminish the prestige i've given it in my mind. I'm not usually a brand type of person but i made an exception for this one and i'm pleased i did.
19. august 2022
Svar fra Hand and Jones
Thank you! We want to make sure everyone gets the size that is going to work best for you - so delighted it you are happy with your t-shirt. Thank you for your business and we hope to welcome you back soon. Best wishes, Hand and Jones
Great style and brand
Great style and brand. Loving the underwear. And customer services were friendly and helpful when I asked questions. ***** I will be purchasing more
12. august 2022
Svar fra Hand and Jones
Thank you Darren - good to hear and we hope you enjoy your underwear. Look forward to welcoming you back soon!
Best wishes, Hand and Jones
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