Hampshire Generators Anmeldelser 

I was recently having issues with the Anker Solix power supply that I'd bought from Hampshire Generators, after contacting Hampshire Generators my case was handled by Lucy Miller who was nothing short of fantastic in trying to help resolve the issue, when all the things she suggested didn't work she arranged for me to have a new unit from Anker which arrived very quickly.
I 100% recommend Hampshire Generators and Lucy Miller is a star.

I ordered an EXcel power 3500i-DF from a 3rd party seller and contacted Hampshire generators to register my 3 year manufacturer warranty.
Unfortunately the 3rd party i purchased the generator from didn't reply to my emails regarding information required to register the warranty.
Lucy from Hampshire generators was brilliant in helping register the warranty with alternative information.
It was a breath of fresh air to have such a helpful, pro-active company help me out even tho i did not purchase directly from them selves (i wish i did).
The world would be a better place if everyone was as helpful as Lucy from Hampshire generators!

Lucy has been amazing. Very quick at response and very good at liaison with the other company. Deserves a pay rise

The best companies are not the ones where everything works as it should but instead the ones who resolve issues that often occur. In my case a great ordering and delivery process that went wrong when I unpacked and found the generator damaged in transit. I contacted customer service to explain and Lucy handled the return and refund process with excellent professionalism and engagement. The issue wasn’t caused by Hampshire Generators but the way Lucy resolved it makes them a company I highly recommend.

Lucy was really helpful in the after sales. A power bank I purchased developed a charging fault and she spent a lot of time to help get me a replacement from Bluetti. Would definitely recommend.

I dealt with a lady called Lucy for my Ecoflow 2 River pro unit. I bought the unit from HG 3 years ago and it became faulty just inside the warranty period. Lucy was very receptive to getting this sorted. The process has been a little bumpy with Ecoflow but Lucy from HG has been superb. Very professional, responsive to emails and empathetic with my particular situation. I don't usually bother with writing reviews because it is usually unnecessary but I think it necessary where people go above and beyond to help you out. Fantastic service. Really pleased with the company.

My generator developed a fault and from the first contact, Hampshire Generators went out of their way to help me. I was kept informed at every stage of the process and contact was always polite and friendly. A rare treat these days. If I was younger, I'd be proposing marriage to their lady Lucy.

Super efficient and helpful in the purchase and after sales support, thoriughly recommend

Bought a EcoFlow 3 years ago and it broke recently. I got in touch with Hampshire Generators about a warranty repair and they sorted everything out with EcoFlow and after a few weeks it’s now back and working fine again. Lucy Miller was my contact at Hampshire and she is an absolute credit to the company. Very efficient and the communication with me was outstanding. She kept me informed throughout the whole process from start to finish. Will definitely buy from this company again.

I had to return an EcoFlow generator for repair. The service I received from Lucy Miller was top class and very efficient. Many thanks Lucy!

I purchased an Excel XL3500iD-F generator from Hampshire Generators EBay store and it was delivered just two days later.

The only hiccup I had was on how to register it for the extended warranty offer but after a couple of emails from a lovely lady called Lucy who sorted it all out for me by sending me the required weblink.

Highly recommend this company and I'll certainly be using them in the future when the need arises.

Lucy was very helpful organising a replacement hose for my pressure washer, under warrenty. She was very professional, helpful keeping me informed about delivery etc. Thank Lucy

Both Lucy ( after sales) Stuart technical advice have both been absolutely superb with technical advice and customer care .

A pleasure to find such a professional company and strongly recommend using Hampshire Generators.

Thank you once again 💪🙏

Didn't want to leave a bad review, but the way I have been treated recently by after sales service make me want to. The product is great but not this company. Being ignored, never getting back to you, not giving what they offer. Broken promises. When after months of waiting for love to shop voucher, (which they offer when you buy a product) and chasing they finally send one. But you can only use it for sainsburys and a chocolate store. They show other outlets it can be used on but it can't. My disappointment goes deep. I have bought a ecoflow delta 2, and spare battery. And recently a delta 3 max plus. So I have spent some money with these people. As I have had no after sales satisfaction, I will not use this company for the extra battery which i wanted to buy. Will not spend any more money with them. Would not recommend using this company. I gave them many opportunities to get back to me but the never did. Won't mention names!! Go direct to Ecoflow or another company.

My reply to their reply.. which I'm surprised how unprofessional it is.
Seems they have miss read my review. First thing and person is allowed to have more than one email address to write reviews, saying I have only purchased 1 unit, interesting, ecoflow delta 2 purchased approx May/June 23 purchased by my partner. Extra expansion last year by me. And this year ecoflow 3delta max plus.
Anyway my problem was chasing gift card which they offer, and did not deny receiving, took months to get it and my main problem which they didn't help on was it will only work with sainsburys or a chocolate shop. The other outlets will not unlock. And they still have not got back to me to resolve this. If they do sort this one thing out maybe I will write a nice review...

I was looking to buy an EcoFlow Wave 3 and saw lots of negativity about EcoFlow's customer service, so when I found that Hampshire Generators sold them and saw all their positive feedback, I felt much more comfortable about going ahead with the order.

Lo and behold, the Wave 3 develops a fault after a month or so, and I start to worry about how much of a pain this might be to resolve.
The morning after sending an email to Hampshire Generators I get a reply from Lucy, who immediately takes charge of the situation and lets me know that she's on it. Other the course of the next few weeks Lucy has arranged a replacement, liaised with EcoFlow to have them collect the faulty unit, and has kept me in touch throughout the process.

It did take a little longer than it could have, owing no doubt to the fact I was trying to get a replacement air con unit during the middle of a heat wave. Which, actually makes the service provided here all the more impressive.
EcoFlow's arranging of the collection was a pain, in that they didn't provide me or Lucy with any information. They did eventually collect the unit though, and honestly having Lucy dealing with all of it made it an entirely stress free experience.

I'd absolutely recommend Hampshire Generators to anyone. I found every step of the process easy, starting with their brilliant website and ending with their brilliant customer service.

I would like to recommend this company. The service and email response is fantastic, Lucy Millar is amazing she replies promptly, and is always so helpful . If you need anything solar, go to this company.

Purchased the prefect generator from these guys, I found their service excellent, particularly their after sales support, great communication and attention and I highly recommend them.

Fantastic experience with Lucy M. Our Anker power bank wasn't charging and throughout the whole reporting, to arranging collection of the old one and delivery of the new it was seemless. Thank you very much for this Lucy!

Due to a mistake on my part I had to return this item.
Lucy at this company went out their way to help me with the returns procedure.
Service / Customer service and Delivery were all top drawer. Wouild have no hesitation recommending this company.

Good company to buy from, service was very prompt and were able to deliver what I needed to Northern Ireland and no issues when I had to return an item that wasn't suitable.