Poor customer care. Lack of communication/acknowledgement of order. Shambles taking payment. Two weeks later DPD are still expecting parcel. So am I!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Vis mer
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Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Vis mer
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Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Kontaktopplysninger
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Storbritannia
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,2
Middels
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Clear instructions and speedy results
15. februar 2022
Svar fra Halo Verify
Thank you for your 5 star review!
Svar fra Halo Verify
Thank you for this 5 star review!
Very streamlined and hassle free…
Very streamlined and hassle free process of testing before the flight. Keep it up
15. februar 2022
Svar fra Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Quick and easy test and results.
15. februar 2022
Svar fra Halo Verify
Thank you for this 5 star review!
Quick and easy
Quick and easy, but busy. Could have been better with slightly more staff.
15. februar 2022
Svar fra Halo Verify
Thank you for your feedback, this is important to us and we will pass this feed back on and look how we can improve.
Kind Regards,
The Halo Team
Easy & convenient for travelers to…
Easy & convenient for travelers to collect the PCR test kit from Sofitel hotel.
15. februar 2022
Svar fra Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
All booked in and paid for on line
All booked in and paid for on line. Arrived at Heathrow and well sign posted shortly walk to facility. Did test ( much easier if you have the app downloaded already).
And result within 8 hours. We flew in in the morning and were out and about in the afternoon.
15. februar 2022
Svar fra Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Excellent
Excellent. Staff were very helpful in carrying out test and result was available within 4 hours permitting me not to isolate for a day
15. februar 2022
Svar fra Halo Verify
Thank you for this 5 star review!
very quick and friendly service.
15. februar 2022
Svar fra Halo Verify
Thank you for this 5 star review!
Svar fra Halo Verify
Good Afternoon,
Could you provide us with more information so I can look into your order please? You can call in or provide Trust Pilot with more information such as your email address.
Kind Regards,
The Halo Team
Svar fra Halo Verify
Thank you for this 5 star review!
There was one member of staff on duty with huge delays
There was one member of staff on duty with a queue all the way through the Sofitel Heathrow.
14. februar 2022
Svar fra Halo Verify
Good Afternoon,
I apologise that this wasn’t a positive experience for you and we will take your feedback onboard, as it is very important to us.
Thank you for this review, we hope if you chose to use our service again at Halo we can change this experience for you.
Kind Regards,
The Halo Team
Kudos nice service
14. februar 2022
Svar fra Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Account and test lost - no refund, no reply to my messages
My son completed a test at Sofitel Heathrow, but there was no record of it on his account when we checked the next day. When we called the customer centre the operator could not find our account (even though we have repeated instructions and had it open on our laptop in front of us, and also could find no sign of the test. They said they had a 'no refund' policy, which i think is really dodgy when they can't access your account and have lost the test. I spent 45 minutes trying to get the operator to access our account, but no success.
They said we could book another test but it would cost another 59 pounds.
We ended up going elsewhere and having to pay 90 pounds for a test.
I called the customer centre again later and a different operator found our test result and account within 15 minutes.
I have messaged them twice since and asked for a refund, but both times no reply. Very poor service and very poor customer relations.
14. februar 2022
Svar fra Halo Verify
Good Afternoon,
The most common error is when a customer does not link up the test correctly to the app, if so, we have no record of which test is yours this is why this step is very important. If it had been saved correctly, you would be able to view it on the app with the barcodes, time sample was taken etc.
However, it is confusing how an agent managed to some how find these details.
Would you mind privately providing Trust Pilot with the email address you used upon purchasing the test and setting up your account on the app and we can look into this further for you?
Kind Regards,
The Halo Team
Great procedure
14. februar 2022
Svar fra Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Bottom line, I would recommend Halo
I had to go all the way to the airport to get my saliva test done because the test couldn't be delivered at home in due time...even though I tried to order on the Friday, the test could only be delivered on the Tuesday...before 5h00 and my flight was on the Wednesday. So Halo definitely lost a star for this.
All I would say is make sure to order your test well in advance, in case the delivery happens to be somewhat slower.
I have used Halo before and was very satisfied with how fast I got my results back and the test was delivered at home in a more efficient way.
I must say that going all the way to the airport was very cumbersome...but I was very well served there.
14. februar 2022
Svar fra Halo Verify
Good Afternoon,
First of all thank you very much for taking the time to write this review. Your feedback is very important to us at Halo and we will take this feedback an board.
Thank you again!
Kind Regards,
The Halo Team
Svar fra Halo Verify
Good Afternoon,
May I ask was the test linked up correctly to the account, as this is the most common mistake as to why customers dont receive there results within the time frame.
I would like to look into this further for you, if you could provide us with more details please, thank you.
Kind Regards,
The Halo Team
Appalling service
We had problems at every stage. We paid for a courier collection service but only found out after we paid that this wasn’t available during the Christmas holidays = something they didn’t declare on the website. The app didn’t work so we couldn’t log the fact that the test had been done. Each time we had to call the company and the waiting time for the phone to be answered was over an hour. Appalling service and very expensive given we had to drive for an hour each way to drop the tests off. Avoid this company.
14. februar 2022
Svar fra Halo Verify
Good Afternoon,
Thank you for you feedback it is very important to our team at Halo, we presented the times the couriers would be operating 2/3 weeks before the Christmas period, apologies if this caused you any stress, these periods will be effected with couriers however the lab was still open 24/7.
We are aware in this period our wait times spiked as the restrictions changed drastically the calls increased at a high level, and we apologize for this as it is absolutely not the customer service we aim to provide and we have got the wait time down since.
We hope if you choose to use Halo again, we can turn this experience round for you.
The Halo Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.