Poor customer care. Lack of communication/acknowledgement of order. Shambles taking payment. Two weeks later DPD are still expecting parcel. So am I!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Vis mer
Selskapet har svart
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Vis mer
Selskapet har svart
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Kontaktopplysninger
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Storbritannia
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,2
Middels
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Halo PCR testing is quick and easy!
Halo PCR testing is quick and easy to do.. And results received quickly! App is good for guidance if you need it too.
22. februar 2022
Svar fra Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
The test was quick and efficient
22. februar 2022
Svar fra Halo Verify
Thank you very much for your review and your positive words, you feedback is very important to us.
We are very grateful you have rated us 4 stars, would you have any suggestions or any areas of improvement we could make to increase your experience with us to 5 star?
Kind Regards,
Svar fra Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
Excellent Customer Service.
We contacted Halo by phone to check on time of a booking. Agent was extremely polite and helpful providing all the information we needed.
22. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
Halo Verify was fantastic
We used Halo Verify for the PCR upon landing in the U.K. very easy to do and ideal after a turbulent flight. The last thing I would have wanted to do is a swab down my throat so this was perfect and for our children. We did the test at the Sofitel in the morning and had our results by the evening so very speedy for a PCR. Thank you very much!
22. februar 2022
Svar fra Halo Verify
Good Afternoon,
First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.
Have a lovely day,
Kind Regards
The Halo Team
I wish your app was downloadable on play store
I wish your app was downloadable on play store and not on app store only
22. februar 2022
Svar fra Halo Verify
Apologies this is not yet available on play store and is something we are looking into.
You are able to access this via the website portal, which provides the exact same steps and login as the app would.
Kind Regards,
The Halo Team
Complete debarcle lost my tests
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us another test til 8 days later. Destroyed my 10 day holiday seeing family for the first time in 3 years. Gutted.
22. februar 2022
Svar fra Halo Verify
Good Afternoon,
Would you be able to provide us with more information via trust pilot privately so this matter can be looking in to immediately.
Kind Regards,
The Halo Team
Svar fra Halo Verify
Thank you very much for your review and your positive words, you feedback is very important to us.
We are very grateful you have rated us 4 stars, and will take your comments on board on how we can improve.
Kind Regards,
Trustworthy and user friendly
22. februar 2022
Svar fra Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
Useful but ..
Very useful once you jump through the hoops BUT the information is poorly worded and sometimes wrong or out-of-date or conflicting from one page to another. It leads to mini-heart-attacks, as if travel these days is not stressful or challenging enough!!
22. februar 2022
Svar fra Halo Verify
Hello Kirstie,
We are disappointed to hear that you were confused by our wording, and we do take our customers feedback on board when it is applicable. We do try to make sure the information we have on the site and on our app is clear and concise, and laid out in such a way that you are sure not to miss a thing, so we can make the process as smooth as possible for travellers.
We would like you to elaborate on this further if possible, so have tried to contact you to discuss further but have had no luck.
If you wouldn't mind contacting our team on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this and answer any questions you may have straight away.
Thank you.
Halo team.
Stop it finally and let people travel
Stop it finally and let people travel
I remind u of our basic human rights
22. februar 2022
Svar fra Halo Verify
Good afternoon Michael,
We are sorry to hear you feel this way, but Halo is not responsible for this decision it is in fact a government decision and requirement, therefore you will have to take it up with them.
We do not feel it is fair that we are judged on this decision that does not sit in our hands, we are simply providing a service to make things easier for travellers whilst we are required to follow rules and travel guidelines, so would appreciate if you could rate the Halo service itself, rather than the government rules and guidelines which are not down to us. We hope that you understand our stance.
Thank you.
Halo team.
PCR test Heathrow airport December 2021
Easy to register, clear informations, easy to get to the place for the PCR test and all done quickly and very efficiently.
22. februar 2022
Svar fra Halo Verify
Good Afternoon,
First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.
Have a lovely day,
Kind Regards
The Halo Team
Svar fra Halo Verify
Good Afternoon,
First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.
Have a lovely day,
Kind Regards
The Halo Team
Appalling.
Appalling.
Results neveer came - lost somehow
Now found other reliable laboratories
22. februar 2022
Svar fra Halo Verify
Hello William,
We are disappointed to hear your experience was not what we would have hoped for on this occasion. Having looked into your account on our system, it appears that your barcodes were not scanned/input properly on this occasion which meant your sample could not be linked properly to your account. Without barcode numbers we are unable to link samples to individual accounts and therefore, you do not get your results. Instructions on how to do this are on our website/App and in the instruction booklet in the kit.
Please contact our team on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with your barcode numbers and we will be able to find your sample and link it to your account properly.
Thank you.
Halo team.
Awesome service!
22. februar 2022
Svar fra Halo Verify
Good Afternoon,
Thank you for rating us with 5 stars, your feedback is very important to us.
Kind wishes,
The Halo Team
Super convenient to get the test done…
Super convenient to get the test done at the airport. The process was smooth, and the results were delivered by the evening, which meant we were able to get out of home isolation in 10 hours after landing instead of waiting for day 2. Priced competitively as well.
22. februar 2022
Svar fra Halo Verify
Thank you for taking the time to review our service, your feedback is very important to us.
Have a lovely day!
Svar fra Halo Verify
Good Afternoon,
Thank you for rating us with 5 stars, your feedback is very important to us.
Kind wishes,
The Halo Team
Svar fra Halo Verify
Good Afternoon,
Thank you for rating us with 5 stars, your feedback is very important to us.
Kind wishes,
The Halo Team
Efficient and good service
22. februar 2022
Svar fra Halo Verify
Thank you for taking the time to review our service, your feedback is very important to us.
Have a lovely day!
Charged £80+ for no collection, no test result.
I arranged the collection, never turned up, I called customer service who promised me to sort out, nothing happened...I called again to be offered the refund, 3 months have passed, nothing happened.
22. februar 2022
Svar fra Halo Verify
Hello,
We cannot apologies enough for this mistake, it is not the type of customer service for we aim for at Halo. If you could call our customer service line and we can get this sorted for you ASAP, or if you could privately provide your contact number with trust pilot we can arrange one of our agents to contact you.
Kind Regards,
The Halo Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.