Poor customer care. Lack of communication/acknowledgement of order. Shambles taking payment. Two weeks later DPD are still expecting parcel. So am I!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Vis mer
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Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Vis mer
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Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Kontaktopplysninger
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Storbritannia
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,2
Middels
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Dumbest idea
What a horrible idea having to spit for 20 mins after a flight to fill up 2ml of saliva (which makes you dry already and you can't drink water). It was the most uncomfortable and waste of time when you're busy travelling.
14. februar 2022
Svar fra Halo Verify
I’m sorry you did not find our product helpful, our tests are salvia based, upon research we found majority of users find it uncomfortable using swabs, the response we have had overall has been positive.
Yes you are correct you cannot drink water as this will dilute your salvia for testing and results can be inconclusive.
It is 2 ml of salvia we require, for future reference if you try licking the inside of your cheek this can produce salvia, or make sure you drink water throughout the day as dehydration can cause a dry mouth.
Hope this information was useful, and apologies you feel this wasn’t a positive experience let us know if there’s anything else we can explain regarding salvia testing.
Kind Regards,
The Halo Team
Quick and Easy
The process was straight forward and easy. Plus, the staff was a gem! Would Definitely recommend.
14. februar 2022
Svar fra Halo Verify
Thank you for writing this review your feedback is very important to us!
Have a lovely day, Kind Regards,
The Halo Team
Total scam!
I didnt receive my results until after I contacted the company and asked what was going on - just ad I was leaving the country 8 DAYS LATER! ...I have proof that everything went through - with an email from the company. They say it wasn't registered properly (again...I sent them email proof it said it was - the email THEY SENT ME SAYING TO AWAIT RESULTS), so their fault. I asked for a refund. They said no.
Do NOT USE THIS COMPANY! TOTAL SCAM!
14. februar 2022
Svar fra Halo Verify
Good Afternoon,
Thank you for your feedback,
If the test was linked up correctly to an account, the latest you should received this result would have been 24 hours (or sooner depending on which test you purchased)
However based on the fact you have an email proving this was successful, I would like to look into this further for you.
If you wouldn't mind providing Trust Pilot with the email address you used on the admin portal via the app and I can look into this for you.
Kind Regards,
The Halo Team
Arrival Test Same Day results
The actual test & results process was super easy and I received my results in the time expected. The staff were generally helpful and the test location was easy to find. However, be prepared to walk.
That said I wasn't aware that I had to download the Halo app and had to do this at the reception of the test area. This was unexpected and a bit stressful, I would have downloaded the app and registered in advance if I had known. And I wasn't the only one. Halo is lucky that their customers can piggyback off the Sofitel's guest wifi. In addition I didn't receive a results email, I got it through their website. Again, not a huge problem but I had expected to receive an email as that what their website states. Overall, this is a good service and in my case my results were delivered the same day after a 5pm test.
14. februar 2022
Svar fra Halo Verify
Good Afternoon,
Thank you first of all for taking time to write this review, as your feedback is very important to us at Halo.
They’re are instructions on the website on the steps to follow with the testing process, however we apologise if this hasn’t been made clear.
We will take this onboard and I will pass this information on to the correct team on how we can improve, again we highly appreciate your feedback thankyou.
Kind Regards,
The Halo Team
Excellent job!
14. februar 2022
Svar fra Halo Verify
Thank you for taking the time out your day to write this review, your feedback is very important to us and we hope to see you again soon!
A professional and straightforward…
A professional and straightforward experience.
The staff were excellent and extremely helpful. I would likely still be there if the gentleman had not assisted me😂
14. februar 2022
Svar fra Halo Verify
Thank you for taking the time out your day to write this review, your feedback is very important to us and we hope to see you again soon!
Made me laugh lol, have a lovely day!
Kind Regards,
The Halo Team
Svar fra Halo Verify
Good Afternoon,
Normally if results aren’t returned what so ever and this was fault on our end we would do everything we can to help or turn this experience around.
Would you be able to provide us with more information of what happened and this will be looked in to?
Kind Regards,
The Halo Team
Fantastic customer service from Danielle
I had a few issues with the Halo App but following a quick call to the customer service team Danielle was beyond helpful in guiding me through the process and booking a the courier service on my behalf to ensure my results arrived on time. Travelling alongside all the additional documentation that’s need can be stressful, so I’m extremely grateful to Danielle for making this hurdle such a smooth one!
14. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Halo Verify
Thank you for taking the time out your day to write this review, your feedback is very important to us and we can view what needs improved on!
I will pass this feedback on to Danielle too, this is very kind of you.
Have a lovely day and hopefully we see you again soon!
Kind Regards,
The Halo Team
HALO is great if you are flying into…
HALO is great if you are flying into Heathrow. All very efficient and good vfm.
14. februar 2022
Svar fra Halo Verify
Thank you for taking the time out your day to write this review, your feedback is very important to us and we hope to see you again soon!
Everything up to the delivery of the…
Everything up to the delivery of the result of my test was done very well indeed but then it took five days to send me the e_mail of the result which was not helpful!
14. februar 2022
Svar fra Halo Verify
Good Afternoon,
If the customer doesn’t follow instructions including creating an account and linking up the test to your account, we cannot send this to the email as we won’t have it on file.
Normally this is the case for results being longer if I can ask was this the case? If not we can look into it further.
Kind Regards,
The Halo Team
Great
Quick process, polite and efficient stuff who took me through the process in great manners.
14. februar 2022
Svar fra Halo Verify
Thank you for taking the time out your day to write this review, your feedback is very important to us and we hope to see you again soon!
It’s very very bad service and I
It’s very very bad service and I was too long they give result very very late because they no put in mashin so I miss the flight and I was going to pakistan because my Father passed away
14. februar 2022
Svar fra Halo Verify
Good Afternoon,
If you provide more information for us so we could look into your negative experience to see if there’s anything we can do to help or improve.
Thank you,
The Halo Team
great service
14. februar 2022
Svar fra Halo Verify
Thank you very much for this review your feedback is important to us, hope to see you again!
Svar fra Halo Verify
We are very pleased here at Halo you had a good experience with us, thank you for your review have a wonderful day!
very good service...
14. februar 2022
Svar fra Halo Verify
Thank you for taking the time out your day to write this review, your feedback is very important to us and we hope to see you again soon!
Very quick and efficient service
Very quick and efficient service
I could not thinking of other service like that
5 start
14. februar 2022
Svar fra Halo Verify
Thank you very much for your 5 star review!
A very effective and helpful service.
14. februar 2022
Svar fra Halo Verify
Thank you for taking the time out your day to write this review, your feedback is very important to us and we hope to see you again soon!
Late results, poor organisation
Did not give results within specified time. Given this was the only selling point of the company in the first place, this is not acceptable. Testing centre was completely disorganised.
14. februar 2022
Svar fra Halo Verify
Good Afternoon,
May I ask for more information to look into your case, did you pay for the fast track PCR or the normal one? What time did you expect results and what time were they received?
Apologies if your experience was not a positive one and we would like to look into this for you Andrew.
Kind Regards,
The Halo Team
A great service
This is the second time that I have used Halo, and both times you have provided a first class service. The second time you had a desk at the hotel ( Sofitel Heathrow T5) and your staff were very helpful. My only thing is that your costs are a little expensive, but for the service that you provide, it is worth it. thank you.
14. februar 2022
Svar fra Halo Verify
Thank you for taking the time out your day to write this review, your feedback is very important to us and we hope to see you again soon!
Quick and easy
14. februar 2022
Svar fra Halo Verify
Thank you for taking the time out your day to write this review, your feedback is very important to us and we hope to see you again soon!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.