HAIRVIRGINITY Anmeldelser 

282
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Quality hair and affordable prices. I love the next day delivery option for those last minute requirements. I have been a customer for many years and have never had any issues with hair quality or del... Vis mer

Vurdert til 5 av 5 stjerner

I love hairvirginity. Since purchasing I haven’t bought from any hair vendor. Raw hair is the only way. My 2 favs are DD Vietnamese straight, and Indian loose curl. Amazing quality, next day delivery... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I am beyond impressed with the Vietnamese straight bundles I purchased! The quality of the hair is absolutely top-notch — so soft, silky, and natural-looking right out of the package. I decided to d... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I’ve been using these hair extensions for years and the quality is amazing . Honestly I wouldn’t go anywhere else it’s the best extensions I’ve used . I’ve also been recommending them to friends and f... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Løshårleverandør
  2. Leverandør av skjønnhetsprodukter
  3. Engrossalg av skjønnhetsprodukter
  4. Kosmetikkforretning
  5. Butikk med hårprodukter
  6. Parykkbutikk

Skrevet av virksomheten

HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

282 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 60 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(282)

52 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Quality 10/10

Amazing hair ! , only vendor I buy my hair from. I’ve had my 30 inch bundles for 3 years now and it still looks brand new and has maintained its length too, nothing but quality !

20. juni 2024
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Svar fra HAIRVIRGINITY

Hi Ruth!

Thank you so much for your amazing review! We're thrilled to hear that your 30-inch bundles have lasted 3 years and still look brand new – that’s exactly the quality we strive for. We truly appreciate your loyalty and for choosing us as your go-to hair retailer. Here's to many more years of great hair!

- HAIRVIRGINITY x






Vurdert til 5 av 5 stjerner

Honestly I feel obligated to write this…

Honestly I feel obligated to write this review. The customer service is TOP NOTCH. The team went above and beyond to solve a problem I had
(accidentally ordered the wrong closure)
I received my weave and washed it straight away, quality is unmatched and I can’t wait to install it. It’s a bit pricey compared to other hair vendors BUT to me it’s so worth it and I can’t wait to order again.

29. august 2024
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Svar fra HAIRVIRGINITY

Hi Fanya,

Thank you so much for taking the time to write this review! We’re delighted to hear that our customer service team could assist you and ensure you got exactly what you needed. We take pride in the quality of our hair and are so happy it met your expectations. We understand the price difference, but we believe the lasting quality and service are worth it, and we’re thrilled you feel the same! Can’t wait to serve you again.

- HAIRVIRGINITY x






Vurdert til 1 av 5 stjerner

Absolute waste of money

Awful. Rip off. Not human hair. Well overpriced!

29. august 2024
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Svar fra HAIRVIRGINITY

Hello Sithembinkosi

Thank you for your review. We can see from your order history that you have shopped with us at least seven times over the past three years. We have a high repeat rate of customers such as yourself due to the high quality of our hairs. If you have any concerns about your order, please reach out via email as I cannot see any correspondence from you before this review.

- HAIRVIRGINITY x

Vurdert til 5 av 5 stjerner

Amazing hair & customer service

Hair is absolutely amazing, no shedding, no smell, soft and overall amazing quality!
I also had a nightmare when buying as I clicked the wrong type of hair, the customer service was 100/10, they were quick to respond and so patient with me, always checked in and helped me out as much as they could!

29. august 2024
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Svar fra HAIRVIRGINITY

Hi there,

Thank you so much for your wonderful review! We're thrilled to hear that you're loving the hair and that it met your expectations in terms of quality. We're also glad our customer service team could turn around your shopping experience and provide the support you needed. Your satisfaction is our top priority, and it's great to know we could help make things right. If you ever need anything else, we're here for you. Enjoy your fabulous hair!

- HAIRVIRGINITY xx

Vurdert til 5 av 5 stjerner

THE BEST HAIR EVER

THE BEST HAIR EVER !
The customer service is amazing , thank you so much

16. august 2024
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Svar fra HAIRVIRGINITY

Hi Nicola,

Thank you for your kind words! We're so happy to hear that you think our hair is the best and that you had a great experience with our customer service. Your satisfaction means the world to us! If you ever need anything else, we're just a message away. Enjoy your fabulous hair!

- HAIRVIRGINITY x






Vurdert til 5 av 5 stjerner

The hair was expansive but worth it

The hair was expansive but worth it, best Curly hair i have bought, and fast shipping

20. august 2024
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Svar fra HAIRVIRGINITY

Hi Matilda!

Thank you so much for your review! We're glad you love your order!

- HAIRVIRGINITY x

Vurdert til 5 av 5 stjerner

EXCELLENT QUALITY!!!

Really really impressed with the quality of the 13x6 lace frontal that I purchased from this company. This is the second one I've purchased from Hair Virginity and I'm blown away with the quality. This is the only company I've found where the yaki hair that's advertised is actually genuine high quality yaki hair. The last one I brought was so good I decided to purchase another one. The customer service was too notch and when I asked for an update on my previous order I received an update promptly. I'm not an influencer or someone who gets paid to write reviews, nor do I have any affiliation with this company; however I am someone who believes it's important to shout good companies out when they get it right as I'm extremely fussy and usually highly critical! Will definitely be ordering more 13x6 frontals in the future so please don't ever stop making them!!:)

9. august 2024
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Svar fra HAIRVIRGINITY

Hello Jennifer,

Thanks so much for leaving such detailed feedback for us! We're pleased that we've met your high expectations and we're sure you'll continue to be pleased on your future purchases!

- HAIRVIRGINITY x

Vurdert til 1 av 5 stjerner

DO NOT ORDER THERE UNDER ANY…

DO NOT ORDER THERE UNDER ANY CIRCUMSTANCES! My order of OVER 600€ has not arrived and I only got 40 euros back in delivery costs. They don't want to refund my money because UPS doesn't send their goods back to them (which is not my problem)!! I can't control what UPS does or doesn't do. Now they ignore my emails.

16. august 2024
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Svar fra HAIRVIRGINITY

Hi Stana

We refunded your cost of shipping earlier because the delay caused by UPS meant that we broke our delivery promise to you - it was only fair we refunded you for the shipping. Your order is still at your destination country due to customs fees that was unpaid. We state clearly online that delivery fees are the duty of customers. Until the goods have cleared customs or returned to sender (us), the order cannot be refunded as it is still showing pending delivery for you.

Thank you for your understanding.

- HAIRVIRGINITY x

Vurdert til 1 av 5 stjerner

They don’t process refunds and when they do, they charge you 15%

If I really could leave 0 starts, I would. I ordered the hair in June and paid for express delivery but it didn’t arrive until almost 2 weeks later. At this point it was already past the date that I needed it for due to the extremely slow channel of communication.

They don’t have a phone number and emails take up to 48hrs to receive response, I needed a commercial invoice from them to free up the order which was being held by DPD and ended up paying a total of €191 in import duty due to some errors in the value of the hair. Upon arrival from my trip, I found the hair to be extremely underwhelming and sub par.

I decided to process a return and to my surprise they denied my request and I had to explain that my reason for buying the hair had passed due to the delay and I no longer needed it before they could send me a return address.

The worst part of it all was that they charged me an additional 15% for the refund which was deducted from my total and I ended up receiving €542 after spending a total of €942 (hair was €756, import €191)

23. juni 2024
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Svar fra HAIRVIRGINITY

Hello Olufisayo

Thank you for your review and we're sorry to see you are unhappy with our processes.

We do our best to clearly state our refund policy online - especially with custom made items such as your own which is why there is a 15% restocking/ non-refundable transaction fee. We also clearly state pre-order timeframes on each page (being 3-12 working days because they are made on demand) explaining that an express label will only quicken the delivery process when your order has been dispatched and in transit. Even with the courier delays, your order was dispatched and delivered on time. Any pre-orders that are "unwanted/ change of mind" may still be honoured a refund but minus the fees as explained.

All commercial shipping invoices are in the control of the courier which they automatically receive at the time a shipment is booked. Unfortunately DPD made an internal error on the value of your shipment and we worked diligently to ensure the correct amount was amended and resolved for you. In regards to import fees, this is the decision of your destination country and we have no control over this as we've tried to explain to you via email. As you have received a refund from us, you are entitled to also request a refund from your customs authority whom you paid directly.

We're sorry we were unable to resolve this any further for you.

- HAIRVIRGINITY x

Vurdert til 2 av 5 stjerner

The hair isn't the best quality…

The hair isn't the best quality considering the price

31. juli 2024
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Svar fra HAIRVIRGINITY

Hello Lynn

Thank you for your review and we're sorry to see that you are not entirely satisfied. We strive to provide the best quality possible and we maintain that our curly textures are high maintenance and require more care. Please do reach out if you need any assistance with your order.

- HAIRVIRGINITY x

Vurdert til 1 av 5 stjerner

If I could leave 0 stars

If I could leave 0 stars, I would! I received a set of faulty hair extensions in May, but Hair Virginity has not responded, and it's July. They didn't give me a return address, nor did they respond within 48 hours. As someone who loved the brand before its dissapointing they refused to resolve the matter.

29. juli 2024
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Svar fra HAIRVIRGINITY

Hi Denise,

Thank you for your email. You sent us an email yesterday to which we responded this morning. Of your email in May, we also sent you proof of our reply to which we did not hear back from you until yesterday.

Please do respond to our emails to ensure we can look into any issues for you as we value all of our customers.

- HAIRVIRGINITY x

Vurdert til 5 av 5 stjerner

Best value for money!

I bought the 3 bundles of their 1b yaki straight in October and have used it 4 times in a row and my hair is still amazing! My favourite weave hair brand thus far because even though it is expensive, I’m defo getting my monies worth when I invested in the hair. The hair has good and even density from the weft to the ends. The hair is able to withstand high heat, manipulation and washes whilst still maintaining the yaki texture. The yaki texture actually looks like straightened natural hair, sometimes yaki texture can look fake and way too full in density that it doesn’t match/blend well with natural straightened hair. From the time my professional hairdresser of 15 years thinks this is good quality hair I’m willing to keep buying from hairviriginity as long as the quality remains the same. This is not a sponsored review haha I’m just a mum who has enjoyed being able to have a weave with a leave out and look cute.

27. juli 2024
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Svar fra HAIRVIRGINITY

Hi Elizabeth,

We can't thank you enough for such a helpful review on your SD Yaki Straight bundles! We're glad your hairdresser officially approves too!! Thanks again and hope to have you shop with us again soon!

- HAIRVIRGINITY x

Vurdert til 5 av 5 stjerner

The best hair

Bundles are amazing, such good quality. Great investment for longevity, super thick from top to bottom. I will only buy hair from Hair Virginity and recommend this hair seller to all my clients.

17. juli 2024
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Hi Lianni

Thank you so much for your lovely review and recommendations! We can't wait to have you again soon!

- HAIRVIRGINITY x

Vurdert til 1 av 5 stjerner

Poor communication

Just following up from my previous review as I’m unable to respond to their response given.
Despite this company saying they would never leave a customer unanswered for 2 months, I still have no evidence of a response in my emails, (including my junk and spam folders), the response in their reply said to email or dm & that the wait time is usually 24hrs. Seeing as they clearly don’t respond to emails, I took their advice and sent a dm on 12/07/24. Surprise surprise, it’s been left unanswered/no response.

Honestly just save your money, the communication is laughable. Clearly the only thing being prioritised is the company’s reputation because what’s the excuse this time around? You respond in 48hrs max according to company policy, but I now currently have a 2 month old email unanswered & now a dm almost 2 weeks old, also unanswered.

Before you try to respond with more rubbish saying “we would never leave a customer for 2 months” literally why would I come on here and tell lies? 💀 what do I gain from that, actually tell me. Like yes, I really just woke up and decided to leave a bad review for a black-owned business for no reason 💀 just take some accountability and apologise instead of trying to do the blame game and make excuses.

But I bet this review will get seen/responded to way before my complaint which literally just tells you everything you need to know. There’s literally zero point even trying to respond cos I no longer care to listen to lies, I won’t be shopping here again & hopefully anybody who reads my review will think twice about this too. ♥️

23. juli 2024
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Vurdert til 5 av 5 stjerner

The hair 10/10

The hair 10/10
Service 10/10
Thank you so much

18. juli 2024
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Svar fra HAIRVIRGINITY

Hi Ola,

Thank you so much for leaving us a review - we're glad you're happy!!

- HAIRVIRGINITY x

Vurdert til 5 av 5 stjerner

The bundles bundle 😍

Wow wow wow! Amazing service the hair arrived 2days after ordering 😍 amazing packaging and the bundles were amazing I ordered the double drawn Vietnamese straight in 20inch,18inch and 16inch in colour 1b hair smelt amazing I am very happy with the hair I have Brought and will definitely be a returning customer.

16. juli 2024
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Svar fra HAIRVIRGINITY

Hello,

Thanks a million for your review!! We're pleased that you're happy and we're happy to have you!

- HAIRVIRGINITY x

Vurdert til 5 av 5 stjerner

1 year old bundles!

Fast shipping, best hair I’ve ever purchased. I have had my bundles for a year, installed 3/4 times now and the hair still looks and feels brand new. Still silly soft after each wash and style, bundles have remained thick top to bottom! Only bundles I’ll ever buy!! :)

15. juli 2024
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Svar fra HAIRVIRGINITY

Hi Sasha

Thank you so much for your review!! Super glad you're happy with your Double Drawn Vietnamese Straight bundles!! Can't wait to have you again!

- HAIRVIRGINITY x

Vurdert til 2 av 5 stjerner

Ordered a small cap and what i received…

Ordered a small cap and what i received is extremely big. Looks unflattering

28. juni 2024
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Svar fra HAIRVIRGINITY

Hello Nikita

Thank you for your email. We always ask our customers to reach out to us first if there are any issues. Upon checking your order, the correct size was ordered in for you as per your request, but we'll be more than happy to look into this for you if you can send us an email.

- HAIRVIRGINITY x

Vurdert til 5 av 5 stjerner

I’ve been buying my hair extensions…

I’ve been buying my hair extensions from Hair virginity for some time now and I couldn’t be happier with my purchase. Navigating their website is always a smooth experience and descriptions made it simple to pick up exactly what I want.

The extensions themselves are fantastic but what stood out to me was their customer service. I had a couple of questions, and they got back to me promptly with helpful advice. It's clear they care about their customers.

Overall, Hair Virginity has become my go-to for hair extensions. The quality and service have really exceeded my expectations. I Highly recommend! I’ll definitely be coming back for more!

7. juni 2024
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Hi Ronke

We're really grateful for your review and your continuous support as a loyal customer! We hope we can continue to meet your expectations and we hope to have you again soon!

- HAIRVIRGINITY x

Vurdert til 5 av 5 stjerner

Customer service is top notch

Customer service is top notch. Will definitely purchase from here again!

24. juni 2024
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Svar fra HAIRVIRGINITY

Hi Mary,

Thanks a lot for your review!! We were happy to be of service and we hope to have you again soon!

- HAIRVIRGINITY x

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