Hair Stop and Shop Anmeldelser 

EDITED based on shop and stop reply
6. You highlighted that you don’t operate on weekends. When I contacted you by email on June 17th, an entire 8 business days had passed since your June 5th order shipped email. You did not follow your own terms and conditions. It says you would email me about a refund for out of stock items that were unavailable for back order once the items you did have were shipped. You sent me a notice on June 5th that 2 items had shipped. You did not email me anything about a refund until after I emailed YOU, and told you to give me my money back.

7. You keep acting like sending me the proof of delivery for the only 2 items you had in stock absolves you of taking responsibility for violating your own terms and conditions multiple times. Customers need to know that if they order from you and something is out of stock, they could end up like me—wasting their time, potentially losing their money unless they reach out to you directly to give back their money for whatever items you don’t have, and stressing over a business that is dishonest, apathetic, and full of excuses. My documentation of this entire ordeal is the proof of that. I do thank you for finally sending me the documents related to the refund; one of the scant few instances that you provided beneficial help.

8. Your continued refusal to do anything in relation to the missing shop cash credit is more proof that you only care about defending your business and reputation. I’ve sent you multiple pictures of my shop cash balance and transactions that show the visible deduction and missing credit. You reference the promo code I used on the purchase like it’s the sole reason that the shop cash credit. That discount has nothing to do with the missing shop cash credit I’m owed, because the shop cash I paid you with was from a previous transaction with another vendor. The $4.68 on my shop card plus the $15.32 you deducted adds up to the $20 I would’ve earned if all the items in my original order had been in stock. The $10 shop cash was deducted from the $224.09 total. There is literally no credit for that shop cash on my card; it does not exist. Despite that, you still repeatedly tell me that the shop credit is not your problem; you can’t access or modify my shop cash transactions or balance, and you refuse to investigate and help me solve the problem by contacting shop on your end. Basically, I should contact shop about it, and figure it out myself. I’ve read through shop’s terms and conditions for the 3rd time today, and repeatedly contacted them about this issue as well. I submitted an inquiry to Shopify on Fri, Jun 19, 2026, 4:25 pm. I followed up with a second request for help through their chat bot on Sunday at 1:19am. Using the documents you just sent today, I created a shop support ticket. Their terms and conditions in every form I’ve filled out state that the merchant is who I’m supposed to contact. As a business that functions through their app, you would’ve had to agree to their policies and terms to use their platform. Your management and owners should know that—hence my frustration with getting the runaround from you every time I ask you questions, send you info, and evidence to support my claims.

Order express delivery 2-3. On Feb 26 after 10am. It should have been processed next day. I even paid for express delivery. But how they get you they cut the wig price down. And you still have to wait because more then likely they have to get from somewhere else especially if there new. I emailed them a few times and they kept saying be patient. And they may have to get them manufacture or warehouse. Never offered to refund for expedited shipping! Why offer it if you can't provide it,Or on certain items. I sent email to cancel my order. Would rather pay the extra money and buy at shop hair wigs. I would have got my wigs in 2-3 wigs definitely. Just was trying to save some money. Never again smh! I hope I get my refund so I can order from them and can get my wigs asap!

I've been ordering from them for years....since before covid. You have to email them to make sure they have what you want in stock, but they get back to you within 24 hours. Personally, I've never had a problem with them, and I buy a lot of wigs. If you return a QUALIFYING item, they are lightning-fast with giving you a refund. They gave me my refund THE SAME DAY they received my return in the mail. Most of these wig companies take two weeks to give you your money back.

Tout d abord je tiens à remercier le service client qui a était très réactif à une demande que j avais effectuer suite à un soucis du au paiement par PayPal. Et je comprends pas certains commentaire négatif car l entreprise est sérieuse. Colis reçus dans les temps habitant la France .un grand merci à l entreprise il faut être patient selon le pays .une grand merci à cette entreprise pour leur sérieux. Contente de mon expérience.

Can you please respond to my email about shipping my order if you don’t ship my order or refund me I will take legal action

Do Not 🚫 Buy Wigs From this Company They Are Scammers

I bought very expensive $650 wigs from this company, the wigs I received were very poor quality. I tried many times to return the wigs and get my refund but with no avail. They refused to accept the wigs and refund me.

I placed an order last month and I have not received my product. I'm very disappointed!

Feb 2025 bought the16” 5 x 5 silk hair topper after watching YouTube. Cost AU$670. Clips very small. Arrived with strong chemical smell. After washing, hair is dry, frizzy and wavy, no amount of product and straightening makes hair look silky. Horrible product. Went in the bin. Purchased topper from Uniwigs - gorgeous product

I took a chance on this online store and am so glad that I did. They had my favorite hair in stock and it was half the price of other retailers. Also, I loved the free shipping for orders over $70. I placed my order on a Friday and received my items by Thursday; not bad for free shipping. I will DEFINITELY be using HSS for all my hair needs.

This store was recommended to me by my sister, because this is the site she buys wigs from. But I am very disappointed in their three pack bundles. My granddaughter wanted hair 26 28 and 30 length but when we got the hair, the bundles were so thin you could read through them, literally and the bottom of the hair was virtually non existent and very thin!!! Against my better judgment, She persuaded me to order another brand bundles to see if they would be thicker. Well, they’re not! I have spent over $350 for six bundles of hair that will not do a full sew-in. I am highly disappointed in this company and their false advertising. The pictures of the bundle on their website show that they are in fact very, very thick but that is not the case when you receive them! I also emailed them for a return label because a wig I ordered was not suitable for me and I have yet to receive it!!! I am beyond disappointed!

Everytime I order they end up giving me a Refund right before shipping Half my order because they are out of stock for the other products, the next time I will order from a online beauty supply like Ebonyline that keeps accurate records of their inventory and you can Not order products they don't have.
This company wastes my time, I have to order from another reliable company for the rest of the products.

Total scam. Went to pay for parking at Brancaster beach and was illegally redirected to another site and when I checked bank I had been charged £1.75. May not be a lot but if this happens a lot many wouldn’t notice.

They have said they will
Refund we will see! Saying I signed up for membership when I did no such thing!

Absolutely terrible hair! If you want hair extensions that mimic damaged hair then you would like them. Honestly I was so disappointed I ordered about 200$ worth of hair after seeing some videos but when I received the hair extensions they looked so terrible! My own hair was better than the rat tail of hair they provided m, honestly I was shocked how bad it was! I had to throw them away as the company will not provide a refund being based in India! BEWARE EVERYONE!!

I’ve never had a bad experience with this company and was warned today not to use them due to customers not getting their orders. I have been shopping with hair stop and shop since 2018 and have never had my information stolen or compromised. I also always get my orders and have never had a cancelled order due to out of stock items, although that’s not abnormal. I’ve had that happen with other big name companies. anyway, I placed an order before I was “warned” so hopefully all goes well. Like they say, ignorance is bliss at times. The only feedback would be to update those customer service email on all platforms. I’ve literally seen 3 different emails so far with my research.

Worst place to get your hair done very rude won't fix their mistakes had my daughter crying because they messed her hair up used a flat iron to curl and hair hair wasn't even curled I will never be back a waste of a 140 dollars

After the first purchases went well, the last one had been in stall for two weeks and then the company gave me a refund. I guess they change the spot for delivery and it causes them troubles. It’s a huge pity because, so far, it has been one of my favourite company to buy weaves and hair extensions

Eu já escrevi varias vezes para vocês pedindo a devolução do meu dinheiro. Fiz uma compra a dois meses e não recebi o produto, agora quero meu dinheiro de volta.
Se não me responderem eu vou procurar meios judiciários para resolver! Não comprem!

CÓDIGO: LZ618693269US

Not as advertised. The description stated that the wigs i ordered had combs attached. To my disappointment the wigs came without the combs as described. Hence, my reason for ordering.

I'm writing this review because instead of responding to emails, it seems the only thing they respond to is negative reviews. I placed an Express order on December 20, paid extra money for the shipping only for them not to ship it out until December 27. Given that Express is 2 day delivery, and I no longer needed it now, I requested to cancel my order on December 23 after seeing that they hadn't shipped it out by the end of that day.

I sent them two emails in total, one on December 23 and another on December 27 both of which have received no response. I requested a cancellation on my order but they still shipped it out days later. I'm currently just trying to get a full refund and to figure out how to ship back the unopened package.

Please respond to me so we can get the process started on a refund and return.

Ordered beshe BE wet and wavy bohemian curl bundles 20,22,24 on 11/5/21. On 11/12/21 I received beshe M bohemian curl bundles 20,22,24. Although bohemian curls, the bundles received are packaged differently are not wet and wavy bundles. On 11/17/21 I shipped the product back. On 11/22/21 I was issued a refund due to the item not being in stock.

Make sure you receive a pre paid shipping label from the company before shipping the item back.