Guardsman UK Anmeldelser 

Couldn’t help in any way!!! DFS can’t help either so insurance a total waste of money. Would never buy from DFS OR GUARDSMAN insurance again.

Very impressed with process from start to finish.
Seamless communication with a fantastic outcome.
Darren was prompt, personable, and even took his shoes off! Impressive results and we are thrilled with his expertise. Many thanks to all.

The electric motor on a chair failed in June this year (2026), diagnosed after a Technician visited. I've been waiting ever since for replacement parts, including another motion control switch on a second piece of furniture. I've checked myself on availability of the motor and a 2-3 day delivery is available. 3 months waiting and I've just been informed that I might have to wait another 12 weeks. This is worse than poor service; it's diabolical!!The Electrics have a 5 year warranty that ends in December 2026. That is not far away!!

Very quick response to claim. Professionally handled.

I have had an extremely frustrating experience with Guardsman. I raised a claim on 27 April and, almost five months later, the issue is still not resolved.

The technician visit was unsuccessful and the replacement process has been an ongoing series of delays and mistakes. I have had a replacement lost in delivery, another replacement ordered in the wrong colour, and I am now waiting for the replacement of that replacement to even be ordered. Despite being told my case is marked as urgent, I am still having to repeatedly chase for basic updates.

The communication has been particularly poor. I have been promised callbacks that never happened, received conflicting information, and had conversations with customer service where staff were unable to find or were unaware of information already documented on my account.

I am also still waiting for a technician to return to address the remaining issues with the sofa, including cushions that I believe are beyond cleaning and are causing a persistent smell in the room. Again, I have had to chase this myself rather than Guardsman proactively progressing it.

At this point, I have spent months chasing a company for a service I paid for. The whole purpose of purchasing protection cover is to have issues dealt with efficiently when something goes wrong. My experience has been the complete opposite.

Five months, multiple failed steps, repeated chasing and still no resolution. I would not purchase Guardsman cover again.

Very professionally handled by the technician who was courteous and efficient!

Always prompt, friendly and effective - the stains are always removed really well.

Comprehensive communication and updates. Pleasant and professional representative and full instructions. Pleased with the service

We have submitted an incident report in July, the technician was sent on 30th of August. The outcome should have been communicated to us within 5 working day.
However, until now we have not received anything..

Had a very brief visit from someone who told me they couldn't fix the stain and that someone would contact me. They never did, followup emails have been ignored and can't put anything in the online portal as it says closed. Would never get this cover again what a waste of time and money.

Chap who came was on time and explained what he was going to do and the procedure. Job done and left with a deserved cold water on a scorching hot day

All I would advise is do not pay this extra money we would never ever pay one penny to this, example a leather suite from Cousins 3 years ago not the main suite in the house so only used occasionally I noticed a few faded marks as it’s a blue suite, I sent the info over saying it’s not covered so if you do have this cover read it as hardly anything is covered we feel so disappointed indeed we have today had to purchase another suite as it looks a mess I would honestly never waste any more money with a nonsense policy.

The online booking procedure was efficient and simple. Photos of issue were uploaded and described and within 24 hours I was contacted by phone to arrange a home visit by a repair engineer. The resultant representative Daniel arrived on time and was polite and pleasant. He was very knowledgeable about his craft and shared the fact he also reupholstered and made leather seats for classic cars: so clearly extremely capable. Our repair was made very quickly with photos taken before and after. Only after I’d inspected the repair and signed to say I was satisfied did Daniel leave. Thank you.

1-Star Review – Guardsman

Very poor service. Stay away from this company.

I paid extra for Enhanced Pet Stain Protection, but when my sofa developed stains just two months after purchase, Guardsman refused to clean it. They sent a technician who claimed the marks were “body grease” and rejected my claim.

The complaints process is just as bad. Once you make a complaint, you can wait up to four weeks for a response, which is completely unacceptable.

Don’t waste your money on the extra protection—they seem to find excuses not to honour claims.

Worst service. I made total 3 requests for my issues but all are rejected. At the time of purchased they mentioned that you will be covered for all the issues but that not the case. When time to provide the service at that time they refused and add conditions.

I raised the request for those issues which are covered as per your term and conditions. And at time of purchase, no one mentioned about others conditions. I paid hundreds of euros for the services and for my issues and if it’s not covered then worst to buy it.

Excellent service. Repair diagnosed in a few minutes and repaired in less than an hour great job very happy really nice chap very friendly Thank you

Cleaning technician did an excellent job with the stains on our sofa’s. Very knowledgeable guy with years of experience.
Easy process reporting the incident and then the technician arranges a date with you.

Excellent from start to finish

This company sold me a policy they did not honour when I needed to make a claim. They sent out a technician who said it could not be removed so Guardsman accepted that and went to the manufacturer of the sofa to purchase the material but the sofa had been discontinued so after 6 weeks they finally reply and say they want another technician to come out to see if they can get the stain out and I said no on the policy it states when all these avenues have been explored then the policy will pay out towards a new sofa.....WHAT A COMPLETE LIE,,,,,, these people are taking money off people to insure their furniture but don't want to pay out,,,,,,, DONT TRUST THEM THINK TWICE BEFORE YOU BUY ANY INSURANCE FROM THEM

The chap that came out was really good and help but unfortunately we are still waiting to hear back from Guardsman following his visit. Their app is unworkable and trying to ring them diverts you to the app. Would not recommend