Guardsman UK Anmeldelser 

Unsatisfied with logging my incident and being told the case closed as this is insured until 2027?
I have had the sofa repaired several times and the problem keeps coming back-stitching coming away and scuff repair coming back through
We never sit on this sofa as it’s in a room we don’t use
Poor customer service-what’s the point of insurance?

Online reporting of defects not very easy to use. Engineer came out and accessed faults on two armchairs and sofa came back and repaired one chair and not see him or heard from him again been over 6 weeks and still got faults and no idea what's going on even after talking to your customer care dept.

John was excellent. Good communication, worked around our working hours. Fantastic job done. Would highly recommend.

Still waiting for reply about compain my sofa looks worst then before

The guy who came was awesome did fantastic

Assessor came out today - Alun. He was very informative and friendly, who explained the process and what the next step would be.

I have used this guarantee twice so far on my sofa.
both time it was easy to contact them, they replied very quickly, both repairs were carried out very well. they kept me informed regularly as well.
great service , would definitely recommend!

The tradesman didn’t turn up and there was no real-time communications.

The man rang me to arrange my appointment but my signal dropped on the call. I rang him back, he didn't answer. I've not heard from him since! My couch has yet to be cleaned! This isn't the first bad experience I've had with this company.

Had a issue with a wing chair that was purchased for £1000+ that had developed a splitting/parting on the arm rest guardsman sent a technical guy who said it wasn't right and I said could there be a flaw in material and he said possibly but guardsman have decided it could be wear and tear, I am so disappointed with guardsman and would say I wouldn't use this company again and would say to anyone purchasing furniture look for a decent reliable company.

Once the technician arrived, it was great. He dealt with the stains, two different mediums due to spilled coffee and a clumsy dirty Labrador, he dealt with it all quickly and efficiently. Getting an appointment off Guardsman left a lot to desire. Messages or emails ignored, wrong number being called, despite this being addressed last year for another incident. Your forward facing staff seem to be switched on, helpful and eager to advise. Back room staff, call centre advisors and the dreaded “bots” make an already stressful experience worse. I would have probably given this 2 or 3 stars. Only your technician pulled it back.

The technician give us ample warning of his appointment, which had to be changed. On arrival he was quick, efficient and knew exactly what the problem was and how to fix it.

On our first technician visit we were delighted, he did a fantastic job and we were advised by him to make a further claim for a dropped seat cushion.
We made a 2nd claim, and a different technician attended. He was rude, racist, unprofessional and had a body odour issue. He was critical of the first technician and made my wife feel very uncomfortable. He fixed part of the issue and said we would hear regarding the cushion issue - he said he would replace the foam in the cushion but he did not have the right foam on him.
We did not hear and so visited company website to find that the claim had been closed as complete.
I reopened the claim online and received a message to say that what the first technician had told us to claim for would not be covered.

Very happy with the service. After my initial call, an appointment was booked within a reasonable timescale. The guy who came was friendly and very thorough. My suite was cleaned and I was very happy with the result. The cover is definitely worth the money.

Excellent service,polite,courteous member of staff.

Very impressed with the ease in submitting my claim and the process to effecting the repair. The Technician was extremely professional

Your representative was lst Class. He arrived on time, was very pleasant, told me what he going to do, so I left him to it. I made him a cup of tea, I could see that he knew exactly what he was doing.
He worked methodically talking me through each step of the way.
When he had finished he cleared up exceptionally well so there was nothing left for me to do. I thanked him for his exemplary service, signed his paperwork ( I think) and he left.
What an employee you have there, you would never have known he had been here. Thank you Guardsman, that man needs a medal.

An absolutely excellent policy, never had any quibbles over any claim made, the online system is simple to use and the claims are handled quickly and efficiently
Keep you up to date on progress of any claim and always quickly resolved
Would definitely purchase another policy from them

A typical example of a scam company eager find any possible excuse not to carry out their duty.
Unfortunately we didn't have any choice when it comes to choosing a sofacare provider as this fraudulent company was already priced in on the purchase of our of our sofa from DFS.

You put in a request and because you don't know what the stain is made of as maybe your kids might have spilled some liquid or it might have happened when you were not present, this company will simply refuse the claim as they don't have enough information? Total incompetence

Your technician was able to completely remove the stain from our sofa. He was prompt & efficient.