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Guajastudio Anmeldelser 203

TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I have loved Guaja Studio since I started getting my first pieces a couple of years ago. The shopping experience always runs smooth, the designs are great and good quality, with nice cuts. Shopping fr... Vis mer

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Vurdert til 5 av 5 stjerner

Tudo torna a experiência com a Guaja excelente! Desde a qualidade da roupa, a capacidade de surpreender positivamente a cada drop, o atendimento super eficiente, o envio super rápido e tudo muito bem... Vis mer

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Vurdert til 5 av 5 stjerner

Estou muito feliz com minhas calças de linho, o material é tão macio e cabe perfeitamente. Eu também adorei como elas vieram com pernas mais longas, já que na maioria das vezes calças como essa são mu... Vis mer

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Vurdert til 5 av 5 stjerner

Excelente marca. Produtos de muitíssima qualidade e fiéis à filosofia publicitada. A equipa é muito acessível e muito simpática no trato com os clientes. Sendo uma marca de venda on-line, proporciona... Vis mer

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Informasjon om virksomheten

  1. Klesbutikk

Skrevet av virksomheten

GUAJA. is a Portuguese Prêt-a-Porter brand founded in 2019 by two sisters and their mother. We specialize in high-quality, timeless, and sustainable fashion for the busy women in the city. Each piece is ethically crafted in our home town. GUAJA. supports local communities, promoting fair wages and ethical production. Our mission is to provide elegant, long-lasting, and stylish designs for empowered women who are always on the go.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

203 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

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Vurdert til 5 av 5 stjerner

Love everything about this brand

I really love everything about this brand: the look and feel, the quality and their amazing customer service! I reached out to them with a question about sizing and they were so kind and helpful. Would 100%recommend.

22. september 2025
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Hi Heidi,

We’re beyond grateful for your love and support, and it makes us incredibly happy to know that your experience with our team felt kind and caring, that’s exactly what we always aim for! Thank you so much for being there, accompanying our growth and cheering us on. We can’t wait to keep creating pieces that you’ll adore 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 5 av 5 stjerner

Excellent service from start to finish

Excellent service from start to finish! Highly recommend this company and products. The best customer service I have experienced. I will be purchasing more products very soon! :) Thank you.

19. september 2025
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Hi Jade,

We’re in absolute awe of your words! Thank you, thank you, thank you 🫶
Knowing that you loved every single detail of your experience with us and that our efforts are felt on your side means the world. Your support truly lifts us, and we can’t wait to share many more drops with you very soon 🩷

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 5 av 5 stjerner

Everything was perfect

Everything was perfect – from the really lovely customer service to the fast delivery and the 🤩 wow trousers. Absolutely top, I can only recommend them!”

2. september 2025
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Svar fra Guajastudio

Hi Bonny,

Your words just brought the biggest smile to our faces! Knowing that both your experience and your new trousers made you feel so happy is the best reward we could ask for. Thank you so much for recommending us and for being a part of our dear community. We can’t wait to keep creating pieces that bring you that feeling and make you feel as confident and amazing as possible 🤍

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 5 av 5 stjerner

Beautiful satin pants

Beautiful quality and weight to the satin pants, they fit perfectly! Arrived quickly too.

8. september 2025
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Svar fra Guajastudio

Hi Ariane,

We’re beyond happy to know how much you love your satin pants! It means the world to us that they fit you perfectly, and we’re truly grateful to have you in our dear community. Thank you for being such an important part of our story, we hope to continue this journey together for a long, long time 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 5 av 5 stjerner

Muito simpáticos, um serviço de excelência.

Muito simpáricos, um serviço de excelencia.

2. september 2025
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Svar fra Guajastudio

Olá Isabel,

Ficamos muito felizes por saber que o nosso serviço fez a diferença para ti, é muito gratificante ver que todo o nosso cuidado e atenção ao detalhe é sentido desse lado! Somos imensamente gratas por te ter como parte da nossa comunidade e esperamos continuar a surpreender-te com os nossos designs 💖

All the love,
GUAJA. Team

p.s. Se precisares de qualquer ajuda no futuro, estamos sempre disponíveis por email, chat no site ou através do nosso Instagram DM’s @guaja.studio <3

Vurdert til 5 av 5 stjerner

Lovely fabric and great cut

Lovely fabric, fast delivery and a cute hand written note. I am super happy with my order 🤍

1. september 2025
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Svar fra Guajastudio

Hi Alexandra,

Your words made us so happy! We’re beyond grateful to have you as part of our community and hope your GUAJA. pieces accompanies you for many amazing moments to come. Can't wait to see what you pick next 🩷

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 5 av 5 stjerner

Great experience ordering at…

Great experience ordering at Guajastudio. Both pieces of garment are of great fabric and fit well!

1. september 2025
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Svar fra Guajastudio

Hi Nicole,

We’re so happy to hear that you had a great experience with us and that you love your pieces! We're beyond grateful to have you as a part of our community and cannot wait to see what you pick next 💖

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 5 av 5 stjerner

I can't wait to try my new Guaja dress! I'm very impressed with the service!

I haven't had the chance to try the dress yet, because I'm overseas now, but I loved all the attention to the details to this order. If the quality of the dress matches the service, this will be the perfect purchase! Thanks a lot for your kind attention.

28. august 2025
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Svar fra Guajastudio

Hi Paula,

Thank you so much for your kind words and sweeteness! We’re truly delighted to have you as part of our beloved community. We hope you absolutely love the dress and get to wear it a lot, that’s exactly what we create each piece for, to be part of many beautiful moments in your life. We pour our heart and soul into every design, and seeing that care being valued means the world to us 🩷

All the love,
GUAJA. Team

p.s. If you need any help in the future, feel free to contact us via email, website chat, or through our Instagram DM’s @guaja.studio <3

Vurdert til 2 av 5 stjerner

Great product, but disappointing customer service

I ordered two of the same shirt for my first order because I was unsure of my size. Unfortunately, I missed my latest date of return for the order by one day exactly. I 100% acknoledge this was my fault, but I still hoped for help by contacting customer service. They did not want to take the shirt back, claiming it was not fair towards their other customers. I initially really liked the shirt and I do wear the one that fit me, but this threw me off. Not only is this particular shirt always sold out (which means they won´t have trouble finding another buyer for it), it also doesn´t match the sustainability and zero waste principles displayed on the website. Now I have a relatively expensive spare shirt, that I can´t make use of. I´m really disappointed with the customer service experience and probably won´t place another order. Missing deadlines by one day is human.

29. juli 2025
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Hi Lola,

We truly understand your position, as we shared with you via email 🤍 Please know that it’s never easy for us to say no, especially when it comes down to just a single day. Still, we do our very best to be transparent and fair with everyone.

Our "Refunds & Exchange Policy" is always available on our website, and with each order we also include a printed sheet that gently explains how returns and exchanges work, along with the exact deadlines. Because the request wasn’t submitted through our Exchanges & Returns portal, it left us in a very delicate situation. As much as we’d love to make an exception, we need to remain consistent, otherwise, it would no longer feel fair to all of our customers.

We also want to reassure you that sustainability is truly at the heart of what we do. Every returned piece goes through a careful process before being made available again, which is why requests need to be registered in order to follow the proper flow. This way, nothing is wasted, and every item has the chance to find its new home.

It warms our hearts to know that the shirt that fits you is being worn and cherished. Each design is created with so much love and care, made to be timeless and to accompany you for many years to come, and that is what we truly wish for every piece we create.

We hear you, and we deeply value your voice. Even when we must follow our policies, please know it comes from a place of care and fairness ❤️

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM’s @guaja.studio <3

Vurdert til 4 av 5 stjerner

Clothes are beautiful my only…

Clothes are beautiful my only disappointment is that the jeans are a little tight on the waist and the top is a little short in the body. Otherwise they’re fantastic

11. august 2025
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Svar fra Guajastudio

Thank you so much for your kind words and for supporting our brand, it means the world to us. We’re so happy you find the clothes beautiful. Regarding the fit, just to share, we always include detailed measurements in the “Size & Fit” section. Our jeans also come in two lengths, regular and tall, so you can find the best fit. Since they’re 100% cotton, they will loosen with wear and return to their original shape after washing, which is part of their natural process. We hope this makes your next experience even better, and we’re truly grateful for your feedback. 💛

All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 5 av 5 stjerner

Amazing service

11. august 2025
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Svar fra Guajastudio

Thank you so much for your kind words, we’re really happy you had such a good experience with us. 💛

All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 5 av 5 stjerner
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Svar fra Guajastudio

Thank you so much for your lovely feedback. We’re really happy to know the shipping and our team’s support stood out for you. 💛

All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 5 av 5 stjerner

My favourite brand

My favourite brand! I love the styles but especially the fabrics. Its so comfortable.

4. august 2025
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Svar fra Guajastudio

Sanne, thank you so much for taking the time to share this. We’re so glad you’re enjoying the fabrics, comfort is always something we care deeply about when creating our pieces. 💛

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 5 av 5 stjerner

I love this brand

I love this brand! great designs, good quality and so worth the price! Very responsive on instagram! I recommend

4. august 2025
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Svar fra Guajastudio

Thank you so much for taking the time to leave us a review, it really means a lot. 💛

It’s wonderful to hear that both the designs and our Instagram support made a difference for you.

All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Vurdert til 4 av 5 stjerner

Lovely style and quality!

I had been wanting some pieces for guaja for a while but wasn't sure how the pieces would fit on my body, I have an hour glass figure and have a wider hip to waist ratio than average, after messaging guaja on Instagram for their advice, I ordered the sizes as suggested and they fit wonderfully!! I am so happy with my purchases and feel the quality is so good. I will for sure be buying from them again :)

1. august 2025
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It makes us so happy to know our sizing advice worked out well for you. Finding the right fit can feel tricky sometimes, so we’re glad you felt supported and confident in your choice. 💛

Since you rated us 4 stars, we’d love to know what we can do to make your next experience a perfect 5. We’re always looking for ways to get better for our customers, and your feedback would mean a lot.

All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio 💛

Vurdert til 5 av 5 stjerner

Siempre una buena experiencia

He comprado ya varias veces en Guaja, la calidad es excelente y tiene diseños muy bonitos y atemporales. Envíos rápidos.

4. august 2025
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Muchísimas gracias por tu confianza y por volver a elegirnos. Nos alegra mucho saber que valoras tanto la calidad como los diseños, y que la experiencia de envío también haya sido positiva. Comentarios como el tuyo nos motivan a seguir creando piezas que duren en el tiempo. 💛

All the love,
GUAJA. Team
p.s. Si necesitas cualquier ayuda en el futuro no dudes en contactarnos por email, chat en la web o por Instagram DM’s @guaja.studio <3

Vurdert til 4 av 5 stjerner

I dont understand spanish.

I dont understand spanish.
But deliverytime was too long

31. juli 2025
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Svar fra Guajastudio

Thank you for sharing your feedback with us. Just to clarify, all our communication is in English, but whenever something is unclear we’re always happy to help through email, website chat, or Instagram DM’s. Regarding delivery, we do offer express shipping that usually arrives within 24–48h if you prefer not to go with standard delivery. During sale periods standard shipping can sometimes take a little longer, but our warehouse team is always working hard to get orders out as quickly as possible. We’re truly sorry if your order took more time than expected. Please feel free to reach out to us at customersupport@guajastudio.com
, and if we see that the shipping took longer than it should have, we’ll be happy to refund the shipping costs.

Thank you for trusting us and supporting our family business, we really hope to see you again soon. 💛

All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio 💛

Vurdert til 5 av 5 stjerner

Wish I’d bought them sooner!

Most gorgeous pants I have ever worn, I could not be happier with my purchase! You really feel the appreciation when you buy from a smaller brand.. the personal touches make it that much lovelier!

29. juli 2025
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Thank you so much for your kind words Alex, it makes us really happy to know the pants made such an impression on you!
We always put a lot of love into the details, so hearing that you felt those little touches means the world to us. We’re so glad they found their way to you at the right time. 💛

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio 💛

Vurdert til 5 av 5 stjerner

Adoro 🥰

Já encomendei várias coisas na GUAJA e todos os artigos são incríveis, excelente qualidade o tamanho sempre perfeito!
Adoro 🥰

4. august 2025
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Svar fra Guajastudio

Olá,

As tuas palavras deixaram-nos com o coração cheio 🫶 É muito importante e especial para nós saber que já tens várias peças da GUAJA. e que todas chegaram até ti com a qualidade e o fitting que esperavas! É para isso que trabalhamos todos os dias, e saber que conseguimos entregar essa experiência enche-nos de orgulho. Muito obrigada por todo o teu apoio e por fazeres parte da nossa comunidade 💓

All the love,
GUAJA. Team

Vurdert til 5 av 5 stjerner

Best brand and best products

Amazing brand with very qualitative and ethical products. They have also an amazing customer service. I strongly recommend buying Guaja products and contributing to their beautiful mission 💛

4. august 2025
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Svar fra Guajastudio

Hi Cindy,

Your words just warmed our hearts! We’re so happy to know you love not only the quality and ethics behind our pieces, but also the care you receive from our Customer Support. It means so much to us to have your trust and to see you embracing our mission 🩷 We can’t wait to keep creating designs that make you feel amazing inside and out!

All the love,
GUAJA. Team

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