Guajastudio Anmeldelser 204

Svar fra Guajastudio

4. des. 2025

Hi Camille,

Thank you so much for your continued support and for always being so kind and sweet to us! We feel beyond lucky to have you in our community, and we truly hope to keep having you by our side for many years to come. Biggest thank you from all of us 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

Oppdatert: 5. des. 2025

Hi Inês,

Thank you so, so much for all your love and continued support! Knowing that we keep living up to your expectations means more to us than you can imagine 🥹 Thank you for being such a beautiful part of our journey, can’t wait to see you continue building your dream wardrobe 💖

All the love,
GUAJA. Team

p.s. Se precisares de ajuda no futuro, não hesites em contactar-nos por email, chat do site ou através das nossas DM’s no Instagram @guaja.studio <3

Svar fra Guajastudio

3. des. 2025

Hi Hannah,

Your message is just beyond words 🥹 Thank you for coming back to us again and again, your trust and support mean the world! We feel incredibly lucky to be your favorite brand, and we can’t wait to keep creating pieces that you’ll fall in love with every time 🩷

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

19. nov. 2025

Hi Petra,

It was such a pleasure helping you! We’re so happy to have you in our community, and this feedback of yours means the world to us. Thank you so much for sharing your experience, we can’t wait to see what you pick next 💓

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

17. nov. 2025

Hi Medina,

You’re honestly the sweetest, we feel so lucky to have you in our community! Your words about our team and the quality of our pieces truly touched our hearts. We pour so much love, intention and care into every single design and every drop, and seeing that reflected back through your experience is the most rewarding feeling. Thank you for making our day and for being such a beautiful part of our journey 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

14. nov. 2025

Hi Emma,

Tes mots nous ont fait tellement chaud au cœur! Merci du fond du cœur pour ton retour si doux, savoir que tu apprécies nos pièces et que ton expérience a été si positive signifie énormément pour nous.
Nous sommes tellement heureuses de t’avoir dans notre communauté, et nous avons hâte que nos pièces accompagnent encore beaucoup de tes moments les plus spéciaux 💖

All the love,
GUAJA. Team

p.s. Si tu as besoin d’aide à l’avenir, n’hésite jamais à nous contacter par email, via le chat du site ou par message sur Instagram @guaja.studio <3

Svar fra Guajastudio

11. nov. 2025

Hi Bozana,

It’s always such a pleasure helping you, you’re always so kind and sweet to us!
We’re beyond happy to know you loved every detail and all the effort we put into every single order. We truly hope to keep having you by our side for many years to come, and of course, we’ll always look out for our tall girlies 💖

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

11. nov. 2025

Hi Maria,

It’s always a tremendous joy to hear from you. You’re such a kind soul, and every message from you brightens our day! Helping you is always a pleasure, and we feel so lucky to have you as part of our GUAJA. community. We can only hope to keep creating designs that make you fall in love again and again, we love you right back 🩷

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

11. nov. 2025

Hi Lieke,

Thank you so much for your kind words! It means so much to know you loved the quality and materials, every piece is made with so much care, and hearing that it reached you that way truly fills our hearts. We can’t wait to see what you’ll order next and to keep creating pieces you’ll adore 💕

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

11. nov. 2025

Hi Cláudia,

You’re just too sweet, and we’re the luckiest to have you as part of our community! Your words truly made our day and reminded us why we do what we do.
Knowing that all the care we put into our designs, fabrics, and support truly reaches you is just beyond words. Thank you so, so much for your kindness and for being such a beautiful part of our journey, you rock ❤️

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

11. nov. 2025

Hi Myriam,

Thank you so much for sharing your feedback with us, we truly appreciate it.
We’ve checked our system and, unfortunately, didn’t receive any email or message requesting a change of address, something we’re always more than happy to do for our customers whenever needed.
Regarding the delivery time, you selected our UPS shipping service, which provides an estimated window of 3 to 5 business days from the moment the order is shipped. Your parcel was sent on November 3rd and delivered on November 7th, arriving on the fifth business day, within the expected timeframe.
We’re always happy to help with anything you may need, and if you’d like to share any suggestions on how we can improve our service, we’re all ears and truly grateful for your input! Please let us know how we can make this experience better for you 🩷

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM’s @guaja.studio <3

Svar fra Guajastudio

3. nov. 2025

Hola Maitane,

¡Eres la mejor! Somos increíblemente afortunadas de tenerte como parte de nuestra comunidad. Tus palabras significan muchísimo para nosotras, y nos alegra de corazón saber que confías y disfrutas de lo que creamos. Siempre estaremos aquí para ayudarte en lo que necesites y para seguir diseñando piezas que te hagan sentir maravillosa 💖

Con todo nuestro cariño,
Equipo GUAJA.

p.s. Si necesitas cualquier cosa en el futuro, no dudes en contactarnos por email, chat en la web o por mensaje directo en Instagram @guaja.studio <3

Svar fra Guajastudio

27. okt. 2025

Hi Mich,

We’re so glad to hear you had a great experience with us! It truly means a lot to know everything went smoothly and we hope our tracksuit brought a big smile to its new owner 🤍

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

20. okt. 2025

Hi Laura,

Reading your words truly made our day! We’re so happy to know your new tops fit you beautifully, there’s nothing that brings us more joy than seeing our pieces out in the world. Thank you for sharing this little moment with us, we can’t wait for you to see what’s coming next 💕

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

17. okt. 2025

Hi Emma,

Thank you so much for your lovely feedback. We’re so happy to know you’re loving your top and it means so much to us to see our pieces being enjoyed and cherished. We can’t wait to see what you choose next 🤍

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

13. okt. 2025

Ciao Martina,

Grazie di cuore per aver trovato il tempo di lasciarci una recensione così gentile, significa davvero tantissimo per noi.
Mettiamo tutto il nostro impegno nel creare capi unici con una vestibilità perfetta, e sapere che è proprio così che li percepisci è semplicemente meraviglioso.
Grazie per aver condiviso con noi il tuo affetto e la tua gentilezza, averti nella nostra community è davvero impagabile 💘

Con tutto l’amore,
GUAJA. Team

p.s. Se in futuro avessi bisogno di qualsiasi cosa, non esitare a contattarci via email, chat sul sito o tramite i DM su Instagram @guaja.studio <3

Svar fra Guajastudio

10. okt. 2025

Hi Isis,

You're just the sweetest!
Knowing that our pieces have become part of your everyday life holds such a deep and meaningful place for us. We pour so much love and intention into every design, and seeing that reflected in your experience fills us with joy. Thank you so much for being such a special part of our journey, your love and support inspire us every single day 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

7. okt. 2025

Hi Aniek,

We’re so happy we could be there for you, and it means the world to know that the solution we found together made you happy. Hearing that you felt heard and cared for by our team truly warms our hearts, that’s exactly what we always strive for! We can’t wait to keep creating pieces you love and to have you as part of our dear community for many years to come 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Svar fra Guajastudio

6. okt. 2025

Hi Jen,

We’re truly sorry that your experience didn’t turn out as you hoped. Please know that our Customer Support team did everything possible to assist you with care and attention, always explaining each step of the process as clearly as we could.

As mentioned in our Refunds & Exchange Policy, and as we shared with you via email, the cost of returning the item, as well as any expenses associated with sending the order back to our warehouse in Portugal, are to be covered by the customer, unless there’s any problem with a product or with the order.
It’s also stated that shipping charges from the original order are non-refundable, as they apply to the initial dispatch of your purchase.

Regarding the delivery time, your parcel arrived on the 4th business day, which was within that expected window of the shipment you choose. We’re truly sorry that it didn’t reach you before your trip, please note that an express delivery option is also available at checkout for those moments when a faster delivery is needed.

The return shipping cost for your first order was 12€, and for the second order, which was automatically returned to us after not being collected, 8,59€ was deducted from your refund to cover the return costs. In total, these expenses amounted to 20,59€ and correspond only to courier fees. No additional charges were applied for the return itself.

As for the skirt you mentioned bought on January 2024, our team immediately offered to collect and replace it or issue a refund, and we also shared a discount code as a small way to compensate you for the inconvenience caused. You chose a replacement, which we shipped within one week.

We truly did our best to find the fairest solution, always following our company policy to stay fair and consistent with everyone in our community.

If there’s anything else we cal help you, please let us know, we are more than happy to assist you in any way you need ❤️

All the love,

GUAJA. Team

Svar fra Guajastudio

2. okt. 2025

Hi Pirjo,

Your kind words truly made our day! We’re so grateful to have you with us on this journey, and your support means the world. We can’t wait to keep creating pieces you’ll adore 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3