Grove Ear Clinic Anmeldelser 

212
•
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Really good experience - I couldn’t hear properly and feared I was going deaf. After clear explanation, Kelly took a look into my ears through a microscopic camera and showed me on screen what she cou... Vis mer

Vurdert til 5 av 5 stjerner

Visited the Clinic today after really suffering with a blocked ear due to excess ear wax. Drops just weren't cutting it! I had trouble finding anywhere locally with availability so widened my search t... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

From booking to appointment everything went well,the lady that did the ear cleaning was brilliant very polite and very good at her job,it went well no pain or discomfort,.

Vurdert til 5 av 5 stjerner

I recently had the pleasure of meeting Nikki (7th August 2025) for a micro suctioning procedure, and what a fantastic job….thank you Nikki. Nikki spent several minutes explaining clearly what was e... Vis mer

Informasjon om virksomheten

  1. Øre-nese-hals-klinikk
  2. også i
  3. Audiolog
  4. Lokale medisinske tjenester

Skrevet av virksomheten

We are a group of Ears, Nose and Throat (ENT) doctors offering treatment for earwax build-up. Having worked in the region for a number of years we became aware of the growing need for a community earwax service that is easy to access, affordable and backed up by clinical experience. When you have a problem with your ears it can have a big impact on your day to day life and wellbeing. Often the solution is simple. We set up Grove Ear Clinic with the vision of offering a high quality and effective treatment for earwax in a friendly environment.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

212 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,9

Alle anmeldelser

(212)

48 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Exceptional Service

Turned up early, guy was already setup and started straight away, was quick, painless and worth every penny, highly recommend them

16. juli 2024
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Svar fra Grove Ear Clinic

Thank you for leaving an excellent review, we're glad that you've had such a positive experience with us!

Vurdert til 5 av 5 stjerner

Professional service and managed to…

Professional service and managed to remove stubborn wax from both ears.
It’s recommended to use olive oil for 10 days or so in both ears prior to the appointment to ease the removal of the ear wax.

29. juni 2024
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Svar fra Grove Ear Clinic

We're glad to hear that you've had a positive experience with us! Thank you for using our services.

Vurdert til 5 av 5 stjerner

Very helpful and reassuring

Very helpful and reassuring. Explained the procedure and put me at ease

20. juni 2024
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Svar fra Grove Ear Clinic

Thank you for your lovely review, we are glad that you had an excellent experience with us!

Vurdert til 5 av 5 stjerner

Great clinic …

Well first of all I got a appointment very quick 👍other places I tried not so good waiting lists to long🥱also I found Joshua a very welcoming person very polite and totally committed to his job and explained everything so easy to understand so all in all very glad I found this place

28. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Grove Ear Clinic

Thank you for leaving such a lovely review, we are glad that you had a positive experiencce with us!

Vurdert til 5 av 5 stjerner

Joshua very welcoming

Joshua very welcoming, kind and explained everything in detail. Would defo recommend not hesitate to call on again should I need too

22. juni 2024
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Svar fra Grove Ear Clinic

Thank you for your kind review!

Vurdert til 5 av 5 stjerner

would use again

Quick, efficient, friendly, did the trick.
If you're going for the first time: it's a bit hidden away and parking is not easy. There are a few on-street spaces for visitors around the corner on Mount Pleasant.

7. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Grove Ear Clinic

We're glad to hear that you had an excellent experience with us! Thank you!

Vurdert til 1 av 5 stjerner

Very disappointing

Very disappointing to find that having paid £40 to see the doctor regarding an ear problem, they were unable to remove the wax, explaining that I needed to put olive oil drops in for three weeks to soften it.I then need to return ( paying another £40) plus £40 more pounds to have the suction administered. I felt this was unfair as I had already paid the initial consultation fee of £40. Surely this should be carried forward to the next appointment where the procedure could be completed once the wax had softened?. Perhaps advice to administer olive oil should have been made more specific in order to arrive with the wax sufficiently softened before the procedure could take place. So, I now need to wait three weeks and pay £80, having already paid £40 with no treatment having occurred. Disappointing.

31. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Grove Ear Clinic

We're sorry to hear that you've had a disappointing experience with us. Occasionally there are times where the wax cannot be safely removed due to it being exceptionally dry and impacted, which was the case in this situation. It is therefore considered appropriate practice to advise the patient to trial a course of olive oil/sodium bicarbonate drops to soften the wax to help facilitate atraumatic wax removal at a later date. In your situation, we've microsuctioned some wax in your ears and recognised that there was a small bit of hard wax sitting on your ear drum which could not safely be removed due to it being exceptionally dry and stuck.

Despite our doctor microsuctioning your ears and leaving behind a small amount of wax for safety reasons, we have not charged you the remainder of the £80 for your visit due to you not being happy with the service you received on the day. This was a gesture of goodwill from ourselves. The initial £40 that you have paid is for a consultation with a doctor who is able to use their expertise to appropriately identify your specific ear issues and manage this accordingly. This has been done, hence why you have been charged for the initial £40 consultation fee.

When booking either online or via telephone, we advise patients to use olive oil/sodium bicarbonate drops prior to their appointment. This is also stated on the confirmation email that you would have received after you booked your appointment.

We are sorry to hear that you have had a negative experience but I hope the above helps clarify the situation better. Our priority is customer satisfaction so please do reach out to us at contact@groveearclinic.co.uk.

Vurdert til 5 av 5 stjerner

Really friendly, professional service

Really friendly, professional service. I was greeted on time, everything was explained and then the whole process only took 30 minutes. And what a difference those 30 minutes can make.

24. mai 2024
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I'm glad you have had a great experience with us, thank you for your review!

Vurdert til 5 av 5 stjerner

Great communication

Great communication. Pleasant professional clinician.

5. mai 2024
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Svar fra Grove Ear Clinic

Thank you for your review and custom - glad you had a positive experience!

Vurdert til 5 av 5 stjerner

Earwax build-up effectively sorted

My wax removal by microsuction was professionally, carefully and effectively carried out with plenty of information given in a discussion beforehand about the process. Very little wait for the appointment which was easily booked on-line. Both ears done. Very pleased.

25. april 2024
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Svar fra Grove Ear Clinic

Thank you for a lovely review, we are glad that you have had an excellent experience with us!

Vurdert til 5 av 5 stjerner

I took my 5 year old daughter to have…

I took my 5 year old daughter to have her ears micro suctioned, we were all a little nervous! As soon as we went in, Joshua introduced himself and made us feel at ease. He spoke to my daughter clearly, explaining what was going to happen which was lovely. The treatment was a success and I wouldn't hesitate to go here again. Thankyou!

18. april 2024
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Svar fra Grove Ear Clinic

Glad to hear that you have had a positive and successful experience with us! Thank you for your custom!

Vurdert til 5 av 5 stjerner

What a fantastic service

What a fantastic service. Initially I thought this expensive but now it's done it makes such a difference. I'm a convert and will be a returner.

24. mars 2024
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Svar fra Grove Ear Clinic

Thank you for your lovely review, we're glad to be able to help!

Vurdert til 5 av 5 stjerner

It made my experience very efficient no…

It made my experience very efficient no trouble making an appointment. Dr Collins explained everything to me and showed me the equipment and made me feel relaxed. My ears fell great now and I can hear.

23. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Grove Ear Clinic

Thank you for your review, we are glad that you had a great experience with us!

Vurdert til 2 av 5 stjerner

Unfortunately my experience wasn't good…

Unfortunately my experience wasn't good . The ear specialist gave up trying to clear my ear after about 15mins and charged me £80 , told me to use ear drops for two weeks and if no better come back but will charge me another £80 , I will not return and wouldn't reccomend to anybody .

19. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Grove Ear Clinic

I am sorry to hear about your negative experience with our services. We, at Grove Ear Clinic, pride ourselves in providing the best possible care for our patients. We always want our clients to be completely satisfied and we would have wanted you to reach out to us so that we could work with you to resolve the issue. As clearly stated on our website, we offer 30 minute appointments which involve a consultation with a doctor, endoscopic ear imaging and microsuctioning. In this appointment, we try and remove as much wax as feasibly possible. We also advise in our FAQs and on our booking confirmation email that patients should use olive oil prior to treatment as this optimises wax removal. Unfortunately, there are some circumstances where patients have extremely impacted wax and more than one treatment is required.

If you would like to discuss your experience with us further, then please email us at: contact@groveearclinic.co.uk

Vurdert til 5 av 5 stjerner

Last minute booking, problem sorted

I had never actually been here before.
One of my ears had blocked up earlier in the week and I ended up being desperate to see someone. Luckily I was able to book next day.
Had my appointment, all sorted and what an absolute relief.
I would 100% come back if I get any more ear problems.

19. februar 2024
Vurdert til 5 av 5 stjerner

Josh was very professional and…

Josh was very professional and explained the procedure very clearly.would recommend you to others.

14. februar 2024
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Svar fra Grove Ear Clinic

Thank you for your lovely words! Glad we could be of help!

Kind regards,

Grove Ear Clinic

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