GROHE UK Anmeldelser 513

We had an issue with the shower, after explaining situtaion, customer service replied back promptly and explained the next steps clearly. Showed empathy and we are in the process of sorting out an engineer visit

Helpful customer service with a technical plumbing question from info-uk [at] grohe.com

Great service from Chris, I requested for a part for my kitchen tap, Christ promptly sent the part FOC

I had a leak and contacted the Grohe customer service today. Sam went above and beyond to find my replacement part in the office. Really grateful for the customer care.

had a problem with a hose but the warranty system was very good and got the matter resolved very quickly

Super help to talk through the problem, a quick attempted solution and eventually ordering a new part. Thanks to Chris.

5* service got my shower in 2022 and to be fair since the start had a small leak which progressively became worse. Contacted Grohe directly in October 2025, uploaded some photos of my invoice and a video of the problem, new valve was send to me straight away.

All my house has Grohe Taps will continue to invest in their products.

Really professional timely communications. The team were able to research my question thoroughly and provide a great solution - thank you Grohe!!

Excellent service

Rapid, clear, polite and helpful response, thank you Paul !

Excellent customer service. Quick response. Easy to claim on warranty. Delivery of spare part arrived within days. Tap now working properly.

Very knowledgeable and helpful support from Jason when I e-mailed a query regarding the height of a shower. Quick response and overall improves my perception of Grohe as a brand I'd want to purchase.

Called technical help line after speaking to two advisors they assigned an engineer. Within 30mins I was called and using a video link was able to show the issue, so simple but enormously effective. Chris was knowledgeable and efficient, solution found and spare part arrived next day and it fixed the issue. Other companies could learn a lot from this level of customer service, first class.
Thanks again Chris

I rang for a part reference number but a helpful phone agent advised me I could still be under warranty. The tech section took up the problem and provided the correct replacement part under warranty

Fantastic experience working with Chris who solved our issue with professionalism and good humour, five stars.

Jason F-P very helpful, guided me through the part needed got it sent very quickly and gave very clear instructions on how to replace the non working part. Very grateful. Richard

I had difficulty identifying the correct part however an email and picture were sent to GROHE and they identified the part number. The shower valve has now been fitted and no more drips.

Great service from Chris, very understanding and helpful, nothing to much trouble, Thank you.

Superb customer service from Grohe UK but I must especially mention Chris who went out of his way to call me personally to advise on a complicated scenario that was easier dealt with in person than via e-mails. His interest in his job and desire to help is clearly reflected in his taking the time to speak to me personally and his knowledge of Grohe products, compatability and spare parts is brilliant. All that on top of being extremely pleasant to speak to! If Grohe UK customer service is filled with lots of people like Chris you won't go far wrong!

Fantastic experience dealing with Grohe UK. Bidet toilet seat started leaking just short of 2 years of use. Grohe didn't have same in stock, so Grohe told me they were willing to fully refund purchase price if I sent them proof of puchasing new bidet seat. Sorted in very short time. Would certainly recommend and purchase from Grohe in future. Great to see true customer service still exists. Many thanks.