GROHE UK Anmeldelser 517

Easy to contact via web site, speedy response by email, issue completely resolved in first contact. One and done - just how it should be. Thank you to agent Mbarak Said - he sent me a nicely annotated installation diagram which corrected the incorrect information that had been with the original tap.

I contacted Grohe Technical Customer services team about obtaining certain parts of a shower and was pleasantly surprised to receive a prompt reply, from Sam, with all the information I needed.

Had a fault with our Grohe Red tap, out of warranty, and couldn’t find the solution in our manuals or on line - emailed Grohe support and they got in touch with questions and asked for info/photos to be sure they understood - then told us what to do and sent a link to a You tube video for step by step instructions- we followed it and now all us working perfectly again. Great support thanks.

Great customer service experience, thank you! Valentin!

Excellent service. I emailed them a photo of my 20yr old shower mixer (which has a leaking thermostat valve) and asked for a parts ref (if parts still available) plus (if parts are no longer available) what would be their recommended direct replacement mixer minimising plumbing & tiling alterations. They got back to me within 24hrs.

Really excellent customer service diagnosing a problem and recommending a fix for with my Grohe Blue tap (6 years after purchase)

I wanted to replace part of my sink mixer tap. From the photos they immediately identified the part and informed me where I could a replacement. Excellent service. Thanks.

I'm writing to express my appreciation for the outstanding customer service I received regarding my recent purchase of a Grohe Precision Feel Thermostatic Shower Mixer from a retailer. After discovering the "quick spanner" tool missing in the box, I contacted the Grohe customer service team directly and was thoroughly impressed by the prompt and helpful responses.
Manisha was incredibly efficient in organizing the delivery of the replacement part, which arrived swiftly from Germany.
Specifically, Chris provided excellent technical assistance, answering my queries kindly and clearly.

Overall, this experience was truly exceptional, your team's professionalism and efficiency have significantly strengthened my trust in the Grohe brand and confirmed that I made the right choice in selecting your product, even if i bought from a random retailer, knowing it comes with such reliable support.

My bath mixer/divertor was leaking, so I contacted Grohe technical services with pictures of the faulty part to identify it (it's 13 years since it was installed) and see if I could order a replacement. Chris, a Technical Customer Services Coordinator, contacted me the next day having identified the part and sent me some links where I could buy a replacement. I had a few follow up questions, so Chris and I exchanged some further mails and each time he responded swiftly with the information I'd asked for.

I purchased the kit via the links Chris sent and my plumber replaced. We now have a working tap/shower head in our bath, having put up with a leak for a few weeks. Excellent customer service, very responsive and knowledgeable.

Excellent customer service by Mbarak. Was unclear about installation and received prompt and helpful responses.

Further I had an issue with a part and the issue was remedied. The best customer service I have ever had - delighted!

i am new to DIY, i emailed my query and some photos on what to do and the next day was an email with clear instructions and diagrams on what to do - perfect! i am along way from getting a belt of tools - but I am most pleased. thank you Paul

Prompt reply, clear instructions and an understanding of the issue that I reported.

Chris was very helpful.

They found a spare part I needed & delivered very quickly with no fuss !

Great customer service, genuinely helpful. Chris helped resolve an issue over email. 48hrs after initial contact (on a Sunday) we had resolved the problem.

I reached out for original vector files of a product which I needed for laser cutting and they provided me with all the information needed very quickly. The communication was very professional and friendly.

Excellent customer experience. I rang to discuss the issue and the call waiting time was less than 2 minutes.
The next steps guidance was pragmatic and logical. I provided photos and submitted via email.
The following business working day, Grohe technical staff contacted me to confirm my contract details, and a replacement part will be with me in 3 working days.
Excellent, responsive, helpful and friendly staff. One of the best experiences I’ve had. Thank you!!

Speedy and helpful response regarding my 11 year old Grohe taps.

Had a minor issue with a shower part,, a replacement was delivered to my home within 2 days free of charge fantastic service as usual.

The technical support team replied within a day and within 2 days had identified my part.
Can’t get much better than that.

I am experiencing problems with my shower flow rate. The customer services operator listened to my request for technical and installation data and promptly emailed this through to me. Now to check out my installation!!!