Opened account with Gretel last year and didn't hear anything, but recently had an email regarding a possible match. Went through the questions and Gretel flagged up an old pension I am aware of, whi... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy experience and process but scary giving bank details to verify identity. Really hard to give postcodes for address's lived at 30+ years ago when no documents held from that date. No idea how I wo... Vis mer
Selskapet har svart
Honestly, I was a little sceptical about registering all of my details. However, today 16/9/26, with the amazing assistance from Tom, I've found a policy that I didn't even know I had. Thank you Gret... Vis mer
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Odd. I had an account with Gretel and got a message saying they had found a potential missing policy. It turned out to be one that’s active - its paying me an annuity - but Gretel seemed to think the... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Bring lost accounts, pensions and investments back home. Find everything from your first bank account to your forgotten shares for free.
Kontaktopplysninger
71-75 Shelton Street, WC2H 9JQ, London, Storbritannia
- help@gretel.co.uk
- gretel.co.uk
4,0
Bra
151 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Life Changing
I can’t remember how I first came across Gretel, but I’m so glad I did!
My Dad passed away in May 2024 and, after hearing about Gretel, I signed up and added him as a third party. Gretel found a match with a pension provider that we had no idea existed. Long story short, we received a payout yesterday of over £58,000, meaning my siblings and I each received over £19,000.
Without Gretel, we would never have known about this pension pot, so I genuinely can’t recommend them highly enough.
Tom from Gretel Support was absolutely fantastic throughout the whole process; endlessly patient, kind, helpful, and always there to answer my questions and keep me updated - even when I thought the match amount was an April Fools joke!
I would urge anyone to sign up to Gretel and see whether they can find anything you might otherwise never know about - for yourself or for a departed loved one. It honestly sounds too good to be true, but it really isn’t. It costs nothing to sign up, and you never know what you might find — it could genuinely be life-changing.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
We’re so pleased Gretel was able to help you and your family uncover a pension that you had no idea existed, especially at such an important time following the loss of your dad.
Finding over £58,000 is a remarkable outcome, and it’s wonderful to know that this made a real difference for you and your siblings. We’ll also make sure your kind words are shared with the team — it’s fantastic to hear that you felt supported and looked after throughout the process.
Your experience is a great reminder that forgotten financial assets can sometimes remain hidden for many years and that it’s always worth checking.
Thank you for recommending Gretel and for taking the time to share your story.
Signed up awhile go and just logged in…
Signed up awhile go and just logged in to see nothing about any pensions including my latest company. I'm in my 50s and working so I know I have at least 1 pension but believe I have more. Yet there's nowt there 🤔
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thanks for your feedback. We appreciate why this might seem confusing. Gretel can only search records shared with us by participating financial institutions who wish to help reconnect people with lost or forgotten financial assets.
So, not seeing your current workplace pension doesn't necessarily mean anything is wrong—it may simply not be within the data currently available to Gretel.
We'll continue searching automatically in the background as our coverage grows and we'll let you know if any new matches are found in the future.
Already aware
Gretel advised me of a policy about which I was already fully aware.
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thanks for your feedback. We're sorry this wasn't the outcome you were hoping for.
Some financial institutions choose to share their entire customer database with Gretel to help identify customers whose contact details may be out of date. While this helps reunite many people with forgotten or disconnected accounts, it can also result in a match where the policy is already known and up to date.
We appreciate you taking the time to share your experience and we hope Gretel will be able to identify any genuinely disconnected records for you in the future as our coverage continues to grow.
Well worth a look
Once you register.
The system was very straight foward.
I have moved around quite a lot so papers miss placed and you always forget to inform a company. Plus with company take overs and name changes it is easy to get lost. This company helped me find a plan that had lost details of.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thank you for your great review. We're delighted you found the registration process straightforward and that Gretel was able to help reconnect you with a plan that had become difficult to trace.
You're absolutely right — with moves, lost paperwork, company mergers and name changes over the years, it's surprisingly easy for financial accounts to become disconnected. We're pleased Gretel could help put you back in touch with your provider.
Thanks again for sharing your experience.
Svar fra Gretel
Thank you for your great review.
We appreciate you taking the time to share your experience and are pleased that you found Gretel easy, quick and efficient to use.
It doesn't let you login using an…
It doesn't let you login using an address if you are currently living overseas.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thanks for your feedback. Gretel can absolutely be used by people living overseas and we have many ex-pat members. As explained in our FAQs, if you live overseas but can provide a UK address, Gretel will work for you.
If you're having difficulty, please get in touch with our Support team. We're happy to provide guidance for overseas users and help you get up and running.
Fantastic
Fantastic! And easy to use to get lost information. Thanks for the service!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
We're delighted you found Gretel easy to use and that we could help you find the information you needed.
Thanks for taking the time to share your experience and for your kind words, they really do mean a lot to the team.
Very easy service to sign up and…
Very easy service to sign up and register for. Thought no more about it till an email popped into my inbox saying something had been found. Low & behold a very small pension that I’d completely forgotten about…….thanks Gretel, every penny counts! 👍🏼
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thank you for your lovely review! We're delighted Gretel was able to surprise you with a pension you'd completely forgotten about. As you say, every penny counts and we're so pleased we could help reconnect you with it.
It's also great to hear you found the sign-up process straightforward. Thanks again for sharing your experience and enjoy your unexpected find.
What made it great was it was easy to…
What made it great was it was easy to use and simple to follow and Gretal did all the hard work
15. juli 2026
Anmeldelse skrevet uten oppfordring
Easy to use service
After I entered the required information, I had a positive response within 24 hours. I was not bombarded by calls or emails unlike other pension finding companies.
The email I received contained contact details and other information that has resulted in finding a lost pension with a substantial amount which i would have never have known had I not used this service. Thank you
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thank you so much for your review. We're delighted Gretel was able to help you reconnect with a lost pension so quickly, and even more pleased that it turned out to be a substantial amount.
It's also great to hear you appreciated our straightforward approach. Gretel is designed to help people find lost financial assets without unwanted sales calls or marketing.
Thank you for sharing your experience and congratulations on your fantastic find!
Good to be kept informed
Initially my results came back as negative. However some months later I was informed of a match. The policy information was correct and the insurance company said my letters had been returned. So at least I can sort this out and find out why my mail has been going astray. It's good to be kept informed.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thank you for your review. We're really pleased Gretel was able to notify you when a match was found, even though your initial search didn't return any results.
It's great to hear you were able to reconnect with the policy and identify why the provider had been unable to contact you. This is exactly why Gretel continues searching in the background after you register.
Thanks again for sharing your experience.
Unimpressed
Unimpressed. Providing me with a "new" match.
But it wasn't, I already knew of the policy and the provider already has my current address.
Do not understand why Gretel thought otherwise..
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thanks for your feedback. We appreciate why this was disappointing.
Many companies choose to share their entire customer database with Gretel to help identify customers whose contact details may be out of date. While this approach is very effective at reconnecting people who have moved without updating their details, it can also result in a match where the customer is already in contact with the provider and their records are up to date.
In your case, it sounds like the policy was already connected rather than genuinely lost or disconnected. We're sorry if this caused confusion, but we hope Gretel will be able to help you identify a genuinely forgotten or disconnected account in the future as our coverage continues to grow.
Tracked Old Pension
I have been trying to trace an old serps pension for a long time without success and was referred to this site and within 10 minutes I received a positive result and my pension was found, I am over the moon as it’s worth a possible £10-15k, thank you so much 😊
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thank you for such a great review. We're delighted Gretel was able to help you track down your SERPS pension after you'd been searching for so long. Finding it in just 10 minutes—and discovering it could be worth £10–15k—is a fantastic outcome.
Thanks for sharing your experience. We hope everything goes smoothly with your provider, and enjoy your well-deserved good news.
Unimpressed
Unimpressed. Providing me with a "new" match.
But it wasn't, I already knew of the policy and the provider already has my current address.
Do not understand why Gretel thought otherwise..
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thanks for your feedback. We appreciate why this was disappointing.
Many companies choose to share their entire customer database with Gretel to help identify customers whose contact details may be out of date. While this approach is very effective at reconnecting people who have moved without updating their details, it can also result in a match where the customer is already in contact with the provider and their records are up to date.
In your case, it sounds like the policy was already connected rather than genuinely lost or disconnected. We're sorry if this caused confusion, but we hope Gretel will be able to help you identify a genuinely forgotten or disconnected account in the future as our coverage continues to grow.
Easy to use and made it very simple for…
Easy to use and made it very simple for me to locate most accounts. Thank you!
12. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thank you for your review. We're delighted to hear you found Gretel easy to use and that it helped you locate most of your accounts.
Thanks for taking the time to share your experience; we're so pleased we could help.
It was simplicity itself to register
It was simplicity itself to register, sit back & wait for the results - absolute child’s play with nothing to lose. Start tracing what legally belongs to you that’s down some rabbit hole with this first step
11. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thank you for such a great review! We're delighted you found Gretel so easy to register with and use.
You're absolutely right — it's free to sign up, there's nothing to lose, and once you're registered, Gretel keeps searching in the background for you. Thanks for recommending us, and for taking the time to share your experience.
Nothing to loose
Set this up a year ago , they found nothing , then today got an email with a pension policy I forgot about , now in touch with them to get my money, thank you all at Gretel fast and very professional
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thank you for your great review! We're delighted Gretel was able to help you reconnect with a pension you'd completely forgotten about.
It's a great example of how Gretel continues searching in the background, even if nothing is found initially. We hope everything goes smoothly with your provider and thank you for your kind words about the team.
Sign up was easy
Sign up was easy, you can update if you remember any details as well. Just had a match a few days ago so yes with patience it does work.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
We're really pleased you found the registration process straightforward and that your patience paid off with a match.
You're absolutely right — once you've signed up, Gretel keeps searching in the background, so new matches can appear over time as more records become available. Thanks for sharing your experience.
I registered about a month ago just to…
I registered about a month ago just to see if anything would come up. I was pretty confident it wouldn't as I'd already used other services to find lost pensions.
Then I got an email telling me they'd found something.
A pension I didn't know about worth £16k.
Gobsmacked - and obviously over the moon!
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
We're so pleased Gretel was able to find something that had been missed elsewhere — and even better that it turned out to be a pension worth £16,000.
Thank you for sharing your experience. Stories like yours are exactly why Gretel exists and we're delighted we could help. Enjoy your fantastic find!
Forgot I had signed up to this until I…
Forgot I had signed up to this until I got an email saying there was a possible match, after checking it was correct, I did know about this one but showed it works, thanks
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gretel
Thank you for your review. We're pleased Gretel was able to identify a match for you and demonstrate how the service works — even if it turned out to be an account you already knew about.
Thanks for taking the time to share your experience; Gretel will continue searching in the background and let you know if any new matches are found in future.
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