Not a very good/intuitive website. Good wine but frustration with ordering and time it takes to fulfill order is way too long. 2nd time out of 3 with delay in order and shipping. I submitted this o... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Vis mer
The customer service is absolutely stellar! They answered my email within literally five minutes and they refunded the UPS charge since I wasn’t home and had to work that day that it was delivered.
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktopplysninger
4,3
Enestående
456 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer support and more…
Great customer support and more importantly, GREAT WINE !
6. mars 2026
Anmeldelse skrevet uten oppfordring
Where is my order?
The money was removed out of my account February 12 and was told there's a delay. They gave me a 20 % discount but still no wine. Next week they're going to take money out of my account for March. My order is for 4 boxes of wine which is what I order every month
And I'm still waiting for my February order. I'm thinking about cancelling the rest of my orders and look elsewhere
26. februar 2026
Anmeldelse skrevet uten oppfordring
Gratsi is helping as much as they can…
Gratsi is helping as much as they can to help with my order
5. mars 2026
Anmeldelse skrevet uten oppfordring
i didn’t receive wine during 3 weeks…
i didn’t receive wine during 3 weeks and on the moment of cancellation wine still wasn’t shipped yet.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
We’re very sorry that your experience with Gratsi didn’t go as smoothly as we aim for. We completely understand how frustrating it can be to wait for an order, and we wish the process had been easier.
When you requested to cancel, we promptly refunded your order in full. We sincerely wish your experience had gone more smoothly.
Amazing customer service!!
Amazing customer service!!
5. mars 2026
Anmeldelse skrevet uten oppfordring
My family and I love the Gratsi wine.
My family and I love the Gratsi wine.
5. mars 2026
Anmeldelse skrevet uten oppfordring
I usually receive excellent customer…
I usually receive excellent customer service from this company. Not this time…extremely disappointed!
4. mars 2026
Anmeldelse skrevet uten oppfordring
I needed to cancel my order at this…
I needed to cancel my order at this time. Elaine in customer service is amazing! She is kind in her correspondences and very helpful!
4. mars 2026
Anmeldelse skrevet uten oppfordring
Wonderful customer service
I emailed about an issue with my last order and they answered promptly and very courteously.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Not worth the Hassle.
Apparently the product I purchased was out of stock. The major frustration was with customer care not being able to provide any kind of estimate for delivery. I canceled the order and probably won’t attempt to purchase in the future.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t go as smoothly as we would have liked. At the time your order was placed, we had a banner on our website letting customers know that shipments were experiencing temporary delays due to a production slowdown. We certainly understand how frustrating it can be not having a firm delivery estimate during a situation like that.
When you reached out to our team, we explained the delay and confirmed that you preferred to proceed with the order despite the temporary shipping slowdown. Your order was subsequently shipped and successfully delivered, and we hope you were able to enjoy the wine once it arrived. As a small gesture of apology for the inconvenience, we also issued a partial refund to your order.
We truly wish your first experience had reflected the smooth ordering and delivery process our customers normally enjoy, and we appreciate you giving Gratsi a try.
Eunice
Eunice, explained the delay and gave me my tracking information without being asked for it.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Unresolved shipping issues!
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t reflect the smooth ordering and delivery process our customers normally enjoy. At the time your order was placed, our website included a banner letting customers know that shipments were experiencing temporary delays.
While half of your order was successfully delivered and confirmed with a signature, we understand that the overall experience wasn’t what you expected. To ensure you were fully taken care of, we issued a full refund for your order as a courtesy.
We sincerely apologize that your first encounter with Gratsi didn’t meet the high standard of service we aim to provide, and we truly appreciate you giving us a try.
Excellent customer service!!
Excellent customer service!!
2. mars 2026
Anmeldelse skrevet uten oppfordring
The communication is great and the wine…
The communication is great and the wine is even better!
3. mars 2026
Anmeldelse skrevet uten oppfordring
Great Customer Support (and a great product)
I contacted Customer Service to find out when I could expect my delivery.
The response was immediate, professional, friendly and all the information I needed.
The Customer Care at Gratsi is amazing!
3. mars 2026
Anmeldelse skrevet uten oppfordring
Communication regarding delays should be sent t timely
Knowing there was a delay in sending the wine delivery should have been communicated timely
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you for sharing your feedback. We completely understand how frustrating it can be when a shipment is delayed and updates aren’t communicated as quickly as they should be. We sincerely apologize that your order wasn’t accompanied by a timely notification, and we hear you and your experience matters to us. This was a rare production and shipping delay, and we’ve since put additional safeguards in place to ensure our customers are kept informed in real time. We truly appreciate your patience and continued support.
Gratsi is not only the BEST sugar free…
Gratsi is not only the BEST sugar free vino out there but the customer service is absolutely amazing! I’ve been a subscriber for a couple years now and I’ve rarely needed to contact them but when I do it’s a super quick and friendly response, which is so appreciated these days :)
3. mars 2026
Anmeldelse skrevet uten oppfordring
First of all I love their Rose Wine…
First of all I love their Rose Wine ..it’s absolutely delightful..but most importantly …their customer service department is fantastic. I had a problem with the delivery and this past Saturday and Sunday, they acknowledged my emails…yes..working on the weekends..you guys and gals are the best..thank you for all your correspondence…I’m about to pour myself a glass 🍷🍷
Sherry M.
Boston
27. februar 2026
Anmeldelse skrevet uten oppfordring
Great customer service and quick to…
Great customer service and quick to solve my issue on not having to wait all day on UPS to deliver! I can have it shipped to my local UPS location!!!
2. mars 2026
Anmeldelse skrevet uten oppfordring
Ordered 5 days ago and still hasn't…
Ordered 5 days ago and still hasn't shipped. You say it's a supplier's issue but it didn't mention that when I was ordering. I wanted it for a gathering i am having and now have nothing. I will have to go out and spend more money now. You shouldn't sell something you do not have. Very disappointed 😞
2. mars 2026
Anmeldelse skrevet uten oppfordring
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