Grasscity Anmeldelser 

Customer service is totally hit or miss, more miss usually. Had a piece arrive broken, immediately sent an email for a replacement. Waited for 4 days for a response. None. Used the online portal to contact them directly. Was then told no email in their system and now it was past time for a replacement. You take your chances with Grasscity unfortunately. Great products poor representation

Ordered item in stock only to find out a week later its yet to be shipped? requested cancel but was told to wait with an excuse of why item was not in the Uk & them advertising it was!Two days later I advised seller I will be going through my bank if item not here in 3 days but the next day I had an update of the item was about to be shipped from Netherlands even after requesting to cancel & them telling me it’s been shipped!? They have been Very Untrustworthy from the beginning & I will now go through my bank to claim my funds.Never Ever Again!

I ordered. Received. Broken pieces received. Asked if it was possible to new ones. Got told yes. Got told after week of waiting. That they were out. And i could find some other products. At same price range of lower. I told them i just wanted items of same size or bigger. And same features. You know. Same stuff or upgrade. Not down grade. They waste the time. And send items not matching what i asked for. And then i find something. But they say its to expensive. I told them again again again, to send me the closest. They wouldnt i could look my self. After the pure pure costumer service. I told them. Okay then send me this product. And they said it was okay. Which product i wanted. They had different. And then told me when i choose. I should pay the difference then. Wasted weeks and alot of writing back and forward

i put in an order nearly a month ago and when i went to track my parcel it said it gad been delivered last December so i contacted grasscity to fix the issue they sent me out a new tracking number but the parcel hasn't moved sice the 27th its currently the 4th right now. ive had orders from china come quicker and im in Europe if i receive the package il change my review but i don't think its worth the hassle

Broken in the first week
I got this dab rig a week ago but when I put the banger on the part for the banger just fell of completely from the dab rig. When I reached out they told me to handle with care but as I said all I did was to put my banger on it, which you need to do to smoke out of it.
Customer service is terrible, unbelievable that they don't accept faulty product that 300C banger just fell off and they don't care! You better off with products even from China websites.

Basically got scammed, tried to put order , credit card payments option wasn’t going through, been forced to use their crypto payment, paid, waited 5 days , received email saying that , my order is cancelled, wrote them email,for better understanding you just CANT REFUND CRYPTO PAYMENT WITHOUT PROVIDING THEM WALLET INFORMATION, nobody refunded me anything - 100% scam just taking ur money, and thats it , hope this can reach as many people as it can - AVOID GRASSCITY FRAUD COMPANY

Issue resolved well!
So i had ordered from grasscity before with everything going well, but this time i never got my package. I contacted grasscity via email and we found it was just issues with the courrier. Communications went smoothly and problems resolved! Happy customer recommends!

It is unbelievable how such people legally swindle in the center of Europe! I have no order and no money! Contact attempts end with excuses and lies. Unfortunately I did not check the reviews earlier. Now I know why they have absolutely no shipping information like a real store. Typical fraud!

Incredible choice options, fast shipping, everything came perfect and they even added extra gifts with the order!! Amazing product and experience in general, will buy more from them in the future 💚

Terrible experiences with this company! MAIN ISSUE WITH GRASSCITY:
Bought an attachment as a present for a friend and the glass is defective.. was moulded BADLY like amateur level! It didnt fit a standard 14.4mm part. Upon emaling them to replace this as its 100% there item is defective they replied:
Sadly, since the item has been used already, you can no longer return it, and we cannot provide replacement for this item.

WHAT A JOKE YOU HAVE TO OPEN AND TRY IT TO CHECK THE FUNCTIONALITY WHICH WAS FLAWWED TERRIBLE CHEAP COMPANY THAT WILL PRETEND THEY ARE UK BASED AND SEND YOU ITEMS FROM FRANCE WHEN THEY GET TIME TO SHIP IT few days later … DO NOT USE OR RECOMMEND NOW WHAT A JOKEEEE

bought a glass piece off these lot and although i haven’t ripped it yet, it does seem like it’s extremely good quality for the price i paid for it. was like 30 quid and it looks and feels really nice. came quick enough (about 1.5 weeks) and they even included a couple freebies like a doob tube n skins so that’s pretty sick lol

Habe bei den Anbieter was bestellt.
Hat alles reibungslos geklappt. Bei Fragen hat der Support sich auch direkt zurück gemeldet. Verstehe auch nicht die vielen schlechten Bewertungen. Werde aufjedenfall wieder da bestellen.

Schneller Versand, wenn da nicht DPD wäre... die Bestellung wurde direkt bearbeitet und am nächsten Tag an DPD übergeben. Dort stand das Paket
dann 2 Tage still bis es weiter bearbeitet wurde. Nach 4 Tagen war es dann aber da. Typisch DPD halt...
Ansonsten alles bestens, gut verpackt und kleine Gifts inklusive.
Gerne wieder👍🏼

The product arrived in perfect condition and in a timely manner. About a week after making the purchase I still didn't have an update from Route with an ETA on the delivery date, so I shot the customer support group a message and received a response within the hour which included tracking info and an explanation of the shipping process. In all, delivery took around 7 days from date of purchase. Great service all around for me.

AVOID !!
Selling B-Ware as A-Ware
Got a ROOR Bong without Signature, wrong Logo size and broken "made in Germany". Everyone is thinking it is a fake one. ROOR says it's original. This is what ROOR's Acceptable Quality Limit is - not existing. By complaining i got yelled at the phone by ROOR. Not ROOR nor Grasscity is willing to refund or at least to compensate the work i had and have with them. This is ridiculous. AVOID !!

Ordered on the third of February, and received my piece a week later on the tenth, shattered in pieces. They reached out to route for me, who quickly reached me and tried to solve the problem, fair enough. They were not able to replace it since it had since then come at a discount. (fairly certain it had not, since the other identical products were still discounted) I chose something else, no problem. Only took them 10 more days to actually ship the replacement. If you would like your piece when you grow old and die, then this is the place to shop. And yes I do realize that it is not Grasscitys fault in its entirety, but they use them for insurance and shipping, and it's lacking big time.

big surprise Route messed it up the second time as well, lovely to hear the sound of broken glass after that long wait.

Pathetic shipping and tracking.
I placed my order for a vape in mid January and still haven’t received it.
The tracking shows status unavailable since 5 days after the order.
Customer service cannot tell me where the order is and cannot investigate it even. I have been chasing for the refund and there is no confirmation on that either.
Grasscity should close their shop if they cannot deliver orders in the EU.

Will wait for a week and then would take a legal route in the consumer court.

I have ordered and paid for the order no 2nd Dec they said I'm gonna be receiving it by the 6th. And then carrier company decided my address was not correct! I have packages delivered to same address from all companies including this one! They told me that they have returned the order. And grasscity send me the order back. And the same company still thought my address was not correct. Now Grasscity tells me that they have proof that I have received the package but if you track package carrier company says that they have returned the item to the sender! It was an 600 euros order. I deeply regret. I hope they will read the track carefully and refund my money I will never shop from here ever again!! Please don't buy anything from this company. They are not doing business they are trying to fool anyone they find.

This is my 3rd order, and second that seems to have gotten lost.
I had the worst experience when I ordered a RooR bong for my son.
Took close to a month to get here, and then taken my son was not registered as living there (taken it's his GF dad's house) they decided to have it sent back to country of origin. They did make it right, but took freaking forever.
So much for getting anywhere close to his Birthday!
Now I order 2 down stems and their tracking says it got sent here days ago, going on a week, and no tracking # for USPS.
They tell me to wait for a month 😡!
Freaking ridiculous!

I ordered from another country within the EU. About 1 week shipment which is expected. I got some extra accessories (kind of non-related to my main purchase) which is very appreciated.