Grant & O'Sullivan 

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Skrevet av virksomheten

Grant & O'Sullivan is one of the leading bespoke tailors in London. Specialising in exquisite bespoke & made-to-measure suits as well as an assortment of casual garments.


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Vurdert til 4 av 5 stjerner

Wedding suit, 3 Groomsmen + 3 Bridal Party suits -

If there were more options, i'd give 5* for the quality of the suits and the workmanship, along with every interaction we had with Sonny.
Unfortunately the main reason to remove a star was due to timing taking us down to the wire and meaning one of my customisation request couldn't be rectified when missed. Sonny however offered more than fair compensation, apologising for the oversite.

In Jan 2025 I met with Sonny and ordered my Wedding suit, 3 suits for my Groomsmen, 2 Suits for the Bridal Party and the suit for the Father of the Bride.
My suit was a custom suit with some unique embellishments. Everything was delivered as requested except my custom lining, which was generic black.

The other suits were off the rack suits with some tailoring to fit.
Unfortunately one of my Groomsmen could not attend the fitting, so had to have his suit posted. Due to Sonny having a shop refurbishment and moving all stock from the store to his new temporary location, there was some delay in the sending which did not allow a lot of time for adjustments to be made to that groomsmen's suit.

Overall, the experience with Sonny was great and the issue's we had were not major in the grand scheme of things. I'd recommend Sonny to anyone in London looking for great suits for wedding or day to day!

17. september 2025
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Svar fra Grant & O'Sullivan

Thank you so much for taking the time to leave such a thoughtful and balanced review. We really appreciate the kind words about the quality of the suits, the workmanship, and your experience with Sonny throughout the process.

We are genuinely sorry that timing pressures meant one of your customisation requests could not be rectified, and that the custom lining was not as originally specified. We completely understand how important those details are, especially for a wedding, and we appreciate your understanding in what was a particularly busy period alongside our refurbishment and temporary relocation. We are glad Sonny was able to offer compensation and address this with you directly.

Thank you also for trusting us with such a significant order, from your own wedding suit through to the groomsmen, bridal party, and father of the bride. It truly means a great deal to us. We are pleased to hear that, overall, the experience was a positive one and that you would recommend us to others.

Wishing you all the very best, and thank you again for choosing us for such an important occasion.

Vurdert til 5 av 5 stjerner

A good fit

No major alterations required after initial measurements, suit fit really well.

Had no issues with the quality, the fit was incredibly comfortable and light enough to spend the entire day (and evening) in without issues and the design matched expectations.

17. september 2025
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Svar fra Grant & O'Sullivan

Thank you for your review. We are really pleased to hear that the fit was spot on from the initial measurements and that no major alterations were needed.

It is great to know the suit felt comfortable and light enough to wear all day and into the evening, and that the final design met your expectations. We take a lot of pride in getting both fit and comfort right, so your feedback means a great deal to us.

Thank you for choosing us, and we hope to welcome you back again in the future.

Vurdert til 1 av 5 stjerner

Poor quality and poor communication

I received a wedding suit which was made to the wrong size, using low quality fabric, and just generally of poor quality. The stitching was substandard and the trousers seams began to separate after only being worn once. Communication was also terrible, with the groom having to constantly chase up on my inquiries and an average response time of around two weeks. This included multiple assurances that the suit would be posted "tomorrow" but it ended up taking nearly a month, resulting in the suit almost arriving too late for the wedding.

There were several other signs of poor quality such as the sleeve head being so oversized that the suit jacket fit poorly and made it difficult to move in.

17. september 2025
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Svar fra Grant & O'Sullivan

Hi Sam,

Thank you for leaving a review. I need to correct a number of factual inaccuracies, as this review does not reflect the true circumstances of this order.

You were not the contracting customer. The suit was commissioned, designed, and paid for by the groom. All fabric selections, design decisions, and specifications were chosen and approved by him. You did not design, commission, or purchase the suit, and the review is written in a way that inaccurately suggests that you did.

You did not attend a fitting, and I did not measure you at any point. Your measurements were supplied to me by email, as you chose not to come in for an appointment. Any sizing issues therefore arose from the information provided, not from measurements taken by me. It is not accurate to suggest that the suit was made to the wrong size as a result of my measuring process, as no such process took place.

At no point were the issues described in this review raised with me directly. I was not given an opportunity to inspect the suit, make adjustments, or resolve any concerns. Since becoming aware of this review, I have contacted you privately on multiple occasions to discuss the matter and seek a fair resolution, but I have received no response.

I have since been informed that the suit was left behind at the hotel after the wedding and was not retained. As a result, claims regarding stitching, construction, or alleged defects cannot be inspected or verified.

In relation to quality, it is important to note that other members of the wedding party have left positive public reviews. Their suits were made at the same time, using the same fabric, construction methods, and overall specifications. The remainder of the party were satisfied with their garments, and this is reflected publicly.

Communication throughout this commission was primarily with the groom, who was the customer. He has since contacted you directly to request removal of this review, as he felt it was unfair and did not accurately reflect the experience or outcome of the order. He has also confirmed that the rest of the party were happy with their suits.

I take workmanship and communication extremely seriously and always engage constructively when genuine concerns are raised at the appropriate time. Unfortunately, the statements made in this review do not accurately represent the facts, your involvement in the order, or the wider outcome of the commission.

If you wish to engage constructively and respond to my private messages, I remain open to discussing this matter directly.

Vurdert til 1 av 5 stjerner

Missing Trousers

Update: The business claims this review is about a different business, but I have multiple email exchanges directly from the owner confirming the situation. One email states:
“Hi Doug
Apologies, I lost your contact details so I couldn’t get in touch.
My next availability is next Friday unfortunately, I am only in the shop sporadically between then and now.”

TrustPilot has verified these emails as authentic, though I cannot upload them directly here due to Trustpilot’s format restrictions. I can't post them to Google as the company has turned 'posting off'.

Original review: Took trousers to be altered last year, and the tailor said he'd text when complete. That never happened, and for months, I've been unable to regain contact. I visited the store a couple of times in the summer, during opening hours, but no one was there.

Calls and emails are not being answered or returned, and now Google says the store is permanently closed.

I want my trousers back. Perhaps the work isn't high-value enough for the vendor to be concerned.

6. november 2025
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Svar fra Grant & O'Sullivan

Thank you for your review, Doug.

I do not recognise this account or the situation described, and I believe this review may relate to a different business.

We keep detailed, contemporaneous records for all work we accept, including customer details, garment descriptions, and completion status. I have no record of you or of any trousers matching the description provided.

We only carry out alterations on garments made by us, rather than garments purchased elsewhere. On that basis, the work described here would not be something we would have accepted.

Our store at this location is temporarily closed. This was communicated to all current customers at the time, and we continue to operate from our other premises. We remain fully contactable through our usual channels.

We do not retain client garments without contact, and all accepted work is logged and acknowledged. If a garment were in our possession, there would be a clear record of it.

If this review has been posted in error, I would kindly ask that it be removed and redirected to the correct business. If you genuinely believe we are holding a garment, please feel free to contact us directly with some identifying details so we can look into this properly.

Thank you again, and I hope this helps to clarify the situation.

Vurdert til 5 av 5 stjerner

Excellent; truly…

My bespoke suit was excellent and truly flawless.

The appointment was unique and a lot of time, attention and guidance is present by the bucket loads.

You really are made to feel like a valued patron from the moment you step in, with excellent communication throughout the whole experience!

I would highly recommend!

15. mars 2025
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Vurdert til 5 av 5 stjerner

This is the best show in town.

This is, as far as I am concerned, the best show in town. Sonny is a truly fine professional. Always willing to find solutions to any problem and nothing is ever too much.

He provides advice but respects personal preferences, whenever they emerge. He has a good eye for what works and what doesn't for a given individual and body shape. He has tremendous knowledge of materials, styles, and what needs to be done to achieve the client's objectives.

I had my first suit done here recently and will continue to buy suits from Grant & O'Sullivan for many years to come.

Highly recommended to anyone with a fine taste and a requirement for the best of the best, yet at prices that are not extortionate.

15. juni 2024
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Svar fra Grant & O'Sullivan

Thank you for your great review! I'm glad you loved your suit and we were able to give you a positive experience. I hope to see you again soon.

Sonny

Vurdert til 5 av 5 stjerner

Fantastic suit for our dream wedding

Fantastic suit for our dream wedding. Sonny really went above and beyond from first stepping into his cute London shop to selecting and advising the fabric to then the fitting.
The suit fits amazing, and we learned so much about tailoring as well :)

14. september 2024
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Svar fra Grant & O'Sullivan

Thank you so much Anja, I'm so pleased you had a great experience with us & Maicon's suit met your expectations.

Congratulations on your wedding!!

Sonny

Vurdert til 5 av 5 stjerner

An outstanding service from a true…

An outstanding service from a true gentleman in every sense of the word. The suit(s) I have had from Sonny are superb. Nothing is to much of a problem when going through the ordering/sizing process. A genuinely nice bloke who provides excellent clothing at a great price.

12. desember 2023
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Vurdert til 5 av 5 stjerner

Exemplary care & quality by a true Craftsman.

I rarely, rarely do reviews... But my experience with Sonny at Grant & O'Sullivan tailoring was nothing short of exemplary and I feel I must tell folks about it! If I could give it more 'stars', I would.

Care, attention to detail, personality, charm; nothing was too much for Sonny and no question too daft! He came to my office in London yesterday to drop the suit off after 1 consultation, 2 measuring sessions and a bunch of texts and phone calls.

I told myself I'd look at some proper, personal tailoring when I commissioned from Sandhurst a number of years ago - I never got around to it. I then said I'd prioritise it if I got a promotion at work earlier this year as a 'go on then, well done' to myself. I wish I'd done it years ago. Having since had bespoke military tailoring at work, I knew what I was missing out on!

Sonny is a craftsman; terrific value for an extremely personal & high-quality product. The suit fits me like a glove and I love it. I'm already thinking about ordering something else. Speak to him for all tailoring needs; from suits to chinos, ties to shirts. He's your man. And he's THE man!

14. september 2023
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Svar fra Grant & O'Sullivan

Thank you so much Tim - what a pleasure it was to work with you! Congratulations on the pomotion!

Vurdert til 1 av 5 stjerner

Priduct nit as pictured/can't get in touch/£55 down the drain

Ordered a tie pin with a Ruby stone in it for mum and dad's Ruby wedding anniversary. The tie pin arrived ... with a different coloured stone (definitely not as pictured). I have since tried to call the store several times as I could not find anything about returns/exchange policy on website. I have not been able to get through at all. I have also filled out the online 'contact Us' form ... no reply. £55 down the drain.

25. august 2023
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Svar fra Grant & O'Sullivan

Hi Kiran,

I'm sorry about the experience you've had! It's certainly not what I'd expect!

Could you email us at info@grant-osullivan.co.uk and we will put this right for you.

Once again, my apologies that this has happened.

Vurdert til 5 av 5 stjerner

Really impressed with this service

Really impressed with this service. Sonny (and team) have been professional, responsive, competitively priced- and most importantly made one hell of a suit for my big day! Highly recommend.

2. august 2023
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Svar fra Grant & O'Sullivan

Thank you so much Chris, what a pleasure it was to work with you and we can't wait to get started on your next commission!

Vurdert til 5 av 5 stjerner

Fantastic from start to finish

Fantastic from start to finish. Sonny has a great eye for detail and really interpreted my requests. I’m very happy with my new suit

26. juli 2023
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Svar fra Grant & O'Sullivan

Thank you so much Michael, it was a real pleasure to work on your suit and I'm looking forward to the next one!

Vurdert til 5 av 5 stjerner

What a suit...

I met with Sonny because I wanted a very specific suit designed for a James Bond film. (For those who care, it was the midnight blue dinner suit in Dr No).

Sonny (the owner) actually knew exactly the dinner jacket I was referring to and even managed to source some archival patterns so he could produce it perfectly.

The experience was 100% and prices reasonable (although I think he gave me a discount as I am ex-military so I won't post what I paid here just in case)

Overall I highly recommend this tailor. Coffee he serves is great too!

5. mai 2023
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Svar fra Grant & O'Sullivan

Thank you so much David!

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