The sofa suite we acquired is pure quality. We paid a premium for G Plan - perfect for our needs from size to comfort and colour range. However we were only able to take delivery of two of the three... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart a... Vis mer
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We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a bril... Vis mer
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I would never buy from G plan again. They send technicians which are useless and keep passing the buck ! Please do your homework when purchasing a sofa from Gplan. In the end I had to buy new sofas fr... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Kontaktopplysninger
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Storbritannia
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
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3k anmeldelser
Har svart på 94 % av de negative anmeldelsene sine
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my Gplan flair recliner bought just pre…
my Gplan flair recliner bought just pre covid or went wrong within 3 months or purchase
Engineer out changed buttons but next day not working .. this carried on for months and then into covid times where they couldn’t come out so had to wait once Covid was over I called again someone came out said was issued with whole electrics with Intermittent power fault .. and would need new motor etc then had call from DFS saying out of warranty won’t fix it but they couldn’t attended during Covid times I’ve been stuck with a chair unfit for purpose which I can’t use x At one point it opened a d closed in its own with no one even sitting in it . I have disabilities and that’s why my parents bought it for me so I can sit comfortably watch tv with my children the footrest has now been stuck out for 2 years only way to keep it in is to tie it up with string real eyesore bit of a accident hazard stick out all the time drives me nuts paid £1500 for chair not fit for purpose told my chair was now out of warranty so can’t fix it !! But wasn’t my fault they couldn’t come out . I got told by one engineer that flair were known for faults , thought Gplan meant great quality hugely disappointed in my now non recliner footrest rather expensive non working chair ! 😒
16. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra G Plan
Hi there,
We're very sorry to hear about your experience and the ongoing issues you've had with your recliner — especially given the difficulties you’ve faced during the pandemic and how important the chair is to your comfort and daily life. We completely understand how frustrating and disappointing this must be for you.
We’ve noticed that we haven't yet received a response to our request for further information. If you're still seeking assistance, we’d really appreciate it if you could provide us with your full name and order details. With that information, we’ll do our best to investigate further and see how we can help.
Please accept our sincere apologies for the inconvenience this has caused — we take all feedback seriously and want to do what we can to support you.
Best wishes
G Plan
Quality and comfort.
We purchased a two seater and a three seater settee, the two seater had to be made as the store did not have one in stock. We were told it would take a few weeks and both were delivered within the time stated. Both are excellent quality and comfort, no issues.
31. august 2025
Svar fra G Plan
Thank you so much for the 5 star review. We truly value all feedback from our customers and it makes us extremely happy when we've achieved customer satisfaction from our comfortable, quality furniture.
We wish you many years of comfort to come.
Best wishes
G Plan
Great long lasting furniture from a…
Great long lasting furniture from a British company. Very pleased with my new armchairs, very comfortable. Delivered on time.
Excellent product and worth the the cost.
24. august 2025
Svar fra G Plan
Hi Craig,
Wow, great feedback! sounds like we ticked all the boxes. We're thrilled you're so pleased.
Best wishes
G Plan
Excellent retailer and product.
27. august 2025
Svar fra G Plan
Hi Malcolm,
Thank you so much for the 5 stars! we wish you many years of comfort.
Best wishes
G Plan
From ordering to delivery was great.
From ordering to delivery was great.
The delivery team were exceptional they removed their shoes every time they entered our living room,
23. august 2025
Svar fra G Plan
Thank you for the excellent feedback regarding the respectful attitude of the delivery team. We will ensure this feedback reaches them.
We hope you enjoy your new furniture
Best wishes
G Plan
Terrible aftersales service
Having paid £5050 for a Harper sofa and armchair in leather only 18months ago, I expected at least a response to the two letters I sent but not a dickie bird.
I ended up having to pay for the repairs to substandard leather and a sinking seat, obviously I will never buy from this bastion of British manufacturing again.
Completely unacceptable!
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra G Plan
Dear Jacquie,
Thank you for reaching out, and I’m very sorry to hear about your recent experience.
We completely understand your frustration particularly after investing £5,050 in a Harper leather sofa and armchair, you had every right to expect both high-quality craftsmanship and responsive aftercare. We sincerely apologise that your letters went unanswered, this is not the standard of service we aim to provide, and we deeply regret the disappointment this has caused. To ensure any further communication is not lost we would recommend contacting the customer service team via email at customer.service@gplan.co.uk and our team would be happy to help you.
It's also concerning to hear that you had to cover the cost of repairs yourself due to issues with the leather and seating. We would appreciate the opportunity to look into this further and see if anything can still be done to address your concerns properly.
Please contact our service team.
Once we have your details, we’ll ensure it is escalated to the appropriate team for a full review.
Again, I’m truly sorry for the inconvenience and upset caused. Your feedback is being taken seriously, and we hope to regain your trust.
Best wishes
G Plan
I love my new sofa from G Plan
I love my new sofa from G Plan. It is very comfortable as well as looking good. The sofa also has heated seats, so will be perfect for winter.
23. august 2025
Svar fra G Plan
Hi Patricia,
Thank you so much for taking the time to leave us your 5 star review.
We have recently introduced the heated seat elements to our much loved ranges and we've had such great feedback.
We hope you enjoy your cosy nights in on your new furniture
Best wishes
G Plan
Just had 2 Harper leather 2 seater…
Just had 2 Harper leather 2 seater sofas delivered,the quality of g plan furniture is in a league of its own.They are made to order and with a 25 year guarantee.
We purchased from furniture world in Plymouth and it was a great store with friendly staff.
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra G Plan
Hi Vincent,
This is such great feedback and we'll be sure to pass your comments to our production team.
Thanks for the 5 stars! Enjoy your new sofas.
G Plan
Contacted G Plan direct re.on going…
Contacted G Plan direct re.on going smell problem coming from suite purchased from Forrest/Sterling almost 2 years ago.
Spoke to Eleanor who arranged another inspection to be carried out. Still waiting for time confirmation of inspection on Friday 12 Sept.
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra G Plan
Thank you for getting in touch, and I’m sorry to hear that the issue with your suite is still ongoing.
I understand that you previously spoke with Eleanor, who arranged for another inspection to take place. I sincerely apologise for the delay in confirming the time for the inspection scheduled for Friday, 12th September.
We truly appreciate your patience and apologise for any inconvenience this delay may have caused.
Whilst we understand some customers experience a slight smell coming from their new furniture which we encourage airing and will dissipate over time, this is usually because of the manufacturing process and probably down to the foam interiors. it not common for a smell to continue.
The technician will be able to detect if this is a manufacturing fault and they will then contact us directly to assist, or external factors which may also have an affect.
If you have any further questions or would like to discuss the matter in more detail, please don’t hesitate to contact us.
Kind regards
G Plan
After a few years we had a small issue…
After a few years we had a small issue with a chair! G Plan were brilliant, they rectified the issue free of charge with no problems. Had we purchased a suite made in another Country we would have never got the issue resolved. Hats off to Hannah (customer services) and G Plan. Quality product and quality aftercare.
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra G Plan
Hi Stephen,
Thank you for taking the time to leave us a 5* review.
From time to time, issues do occur but its lovely to hear that we resolved this in the best way possible to allow you to continue enjoying your Gplan furniture.
Many thanks
Gplan
Inadequate filling to sofa
Our Seattle sofa had inadequate filling and necessitated two visits from the repair company. Disappointed with GPlan, they used to have a good reputation.
18. august 2025
Svar fra G Plan
Dear Dianne,
Thank you for taking the time to share your review regarding your Seattle goods. I am sorry to hear that you experienced an issue with the fibre interiors. I understand that Emmiera has since visited and added additional fibre to resolve this for you.
While our goods and interiors are designed and supplied to specification, from time to time interiors may settle or be slightly underfilled. This appears to have been the case with your order, and I would like to sincerely apologise for the inconvenience this caused.
Please be assured that we take the quality of our furniture very seriously. We value all customer feedback as it helps us make ongoing improvements and continue to manufacture excellent products.
Thank you again for your review, and I am pleased that we were able to work with Emmiera to ensure this has now been resolved.
Many thanks
Gplan
G plan
We purchased a 3 seater and 2 seater G Plan recliner sofas on recommendation from furniture village at vast expense, expecting them to be extremely comfortable and very expensive, but not a year old and waiting for repair *which has taken over 6 weeks and still waiting) its like sitting on a park bench its absolutely dreadful, I thought that being so expensive and the advice we were given it would be the best purchase we have made how wrong we were so very annoyed and disappointed
2. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra G Plan
Hi AK,
Thank you for your review. We are very sorry to hear that you have been unsatisfied with your G Plan furniture. Unfortunately, based on the information provided, I have been unable to locate your order details to fully investigate your concerns.
Please be assured that we take the quality of our products extremely seriously. All seat interiors will naturally soften with use over time, though this can vary depending on several environmental factors, so we are unable to provide a specific timescale.
We work closely with our retailers and approved technicians to ensure that any repairs are completed as quickly and efficiently as possible, with minimal disruption. As I have not been able to identify your order, I am unable to comment specifically on the cause of the delays you have experienced.
To allow us to look into this fully for you, please contact us directly at customer.service@gplan.co.uk with your order details.
Many thanks
Gplan.
Quality Company and Quality Products
As always G Plan is a long lasting quality product which we have purchased before. Took delivery and everything was as expected from a quality company
We are very pleased with our new armchairs.
Thank you for your excellent service
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra G Plan
Hi Craig,
It's lovely to read your review and how pleased you are with your new armchairs.
We will certainly share this feedback with the rest of the company.
Many thanks
Gplan.
Free Feet
I needed to replace a broken "foot" on a G Plan chair and was very frustrated with the complete lack of customer service from the retailer who sold me the chair.
All it took to sort the problem out was one phone call to G Plan's customer service team and four new feet were sent free of charge. Thank you.
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra G Plan
Hi Brian,
Thank you for taking the time to leave us a 5* review.
Unfortunately, issues do arise but its good to hear that when they do, we resolve as quickly and efficiently as possible.
We hope you enjoy your Gplan furniture for many years to come.
Gplan
Good range of sofas and excellent range…
Good range of sofas and excellent range of fabrics. Sofas delivered on time by G-Plan and your retailer, Manor Furnishings. Price expensive so lets hope it lasts 25 years.
29. juli 2025
Svar fra G Plan
Hi Ian,
Thank you for taking the time to leave your review. Its great to read we've provided an excellent range of both sofas and fabrics for you to choose from. We understand these can be big purchases so we try to ensure we provide a great range whilst delivering excellent quality furniture to last.
Best wishes
G Plan
Two two seater sofas Purchased in Fenwicks Canterbury.
Purchased in Fenwicks Canterbury.
Staff very helpful.
Furniture is just what we wanted blue leather. Might sound dramatic but is very nice. We have had G Plan before so confident will be as good as our previous suite
Fast delivery and at a time of our convenience.
25. juli 2025
Svar fra G Plan
Hi Dean,
Thank you for your review. Blue Leather is an excellent choice and we bet it looks fantastic, A real show stopper!
We wish you many years of comfort for the future.
Best Wishes
G Plan
Comfort and Quality
Had done my research online prior to visiting Furniture Village Tunbridge Wells and as I was looking for sofas that offered me comfort and good support had already decided on GPlan. The first sofa I sat on was a Kingsbury and it was instant comfort! I did try a couple of other GPlan sofas but the Kingsbury ticked all the boxes especially as I have a bad back. Good range of fabrics to choose from and when my sofas eventually arrived I was absolutely delighted and the quality is topnotch.
24. juli 2025
Svar fra G Plan
Hi Brenda,
This is brilliant to read. Our Kingsbury range is especially designed with comfort in mind and its great to receive feedback from our customers who are as delighted as we are.
Best Wishes
G Plan
Svar fra G Plan
Hi John,
We're over the moon you're so pleased with your new settees.
Best Wishes
G Plan
The people at furniture village
The people at furniture village. could not have been more helpful. I will certainly use them again when choosing G plan
19. juli 2025
Svar fra G Plan
Thank you for taking the time to leave a 5 star review.
We're thrilled your purchasing experience was positive and we look forward to you choosing G Plan in the future.
Best Wishes
G Plan
Recliner cable replacement.
With a broken cable on my G Plan recliner I contacted customer service for assistance. The response was immediate and very friendly.
I now have a replacement cable supplied free of charge and contact information in case I need help for the installation.
Altogether a very satisfactory experience.
28. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra G Plan
Hi Alan,
We're sorry to hear of the broken cable but very pleased we were able to replace this for you and resolve your problem swiftly.
The team are always on hand should you need them.
Best Wishes
G Plan
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