Goldlinecars Anmeldelser 

I pre booked a cab and paid in advance. The cab turned up an hour later. The office was telling me the cab was at x location and the cab man was calling me saying he was at y location. The cab office was shouting at me over the phone to stay in location x and when the driver arrived he was so rude telling us not to f with him and if we pissed him off he would drop us on the side of the road in the middle of the motorway. Bear in mind this was 12:30am so I would have no other method of going home. After arriving an hour late I was chased and called by the cab office whilst in the cab to make a post £5 payment after they were late.

Absolutely ridiculous service and horrible staff. Never book there.

Awful service. Took a cab back from a London theatre and the driver was obviously very tired - his head kept bobbing, he was speeding and tailgating the cars in front. We all felt very unsafe.

When I reported this to Goldline directly they blocked me from using them!! Currently awaiting TFL investigation. Would avoid using this company if you want to keep safe!

Left my Mother waiting outside Tesco Leytonstone 5his morning for 45 minutes. Was told the cab would be 10 minutes My mother was taken home in a police car as the 2 kind police officers were concerned for her safety. Avoid at all costs.

I would have given it no stars if l could.
Ordered and booked 3 hours before I was due to travel to work for an important meeting.
Waiting for 15mins no cab, called the office and they said sorry we have no cabs in that area l dont know why he said we could take you.
I said so do you think its acceptable to book people and leave them waiting with no call to say you don't have anyone available therefore they don't have the opportunity to arrange anything else? She said someone should have called you to tell you. I swear l will walk before l ever use these shower of crooks ever again.
AVOID AT ALL COSTS!!!
Worst service I've ever received from a cab company. I swear you can't get a decent cab service in East London at all. Unless you pay £5 more than you would at any other company.

Worse shower ever. Ordered a cab, said 20 mins ring back in 30 mins to enquire they denied receiving the initial call and said there was no cars. Avoid at all costs or walk to your destination, it's quicker and more reliable.

Goldlinecars in Leytonstone is an absolute disgrace.
I ordered an ordinary car from Tesco today and was told I had too much shopping for a standard car and the driver Farooq (who was incredibly rude) said that I needed a bigger car.
He drove off.
I called again for a standard car, it came and my shopping went in with no troubles, in fact there was room to spare in that standard car.

Terrible company who try to charge the extra £3.50, when it is obviously not needed.

If anyone sees Farooq in a brown Galaxy car AVOID AT ALL COST. Never seen anyone that rude before.
I told a manager there how rude he was and they weren't interested.

Today was the last day they got my family and friends business.

Previously I had ok experience with Goldline except today's booking. If you book them to collect you from the airport be aware that they charge if they wait for 45 min after plane landed not the time you booked them for! My flight landed at 7.10 am and I booked taxi for 8 am. Because of long waiting at immigration I met the driver at 8.45. Driver charged £15 for waiting even it was within 45 min free waiting time. This is rip off and I will never booked them for pick up from airport.

As I don't have option to reply to Goldmine cars email I decided to add this to my review. I never received any email from them. I sent my email of complain on 29th! Avoid this company

Can you trust this Company ? ...proceed with caution.They accept and confirm your booking and then cancel when they say they don't have the resources to honour the booking.
Booked a pick up on Sunday morning from the Albert Hall for 22.15 yesterday(28/11).They confirmed that they would text to say the transport
was on its way and car and reg description.
Instead a voicemail an hour and a half before pick up to say they don't have any vehicles in the area....
It ruined our evening and meant we had to leave the concert early to get any chance of obtaining alternative transport before the entire Albert Hall emptied out.
Really unimpressed and can't stress enough that you should be really careful before making a booking with this Company.

This company has an automated line at ASDA in Leyton, called them at 19:12 and they said the Cab would be 5 minutes. Waited for 10 minutes outside and no driver turned up.

Called back at 19:23 and they claimed the driver had turned up and called out for me but İ had not replied, totally untrue as İ was waiting in the cold at the pick up, however the office said they would send a driver within 10 minutes again.

Waited 20 minutes for the second cab and again, no driver turned up! At this point i became very frustrated and decided to call again and ask where my cab was. The office claimed the driver was less than 2 minutes away 'around the corner'. So i decided to wait another 10 minutes, but guess what, again nobody turned up!

İ then decided to call a cab from another nearby office.

Terrible service, customer service skills and would absolutley advise no one to call them. İ will be making a complaint to ASDA also so that they can reconsider having an automated line directly to this cab office.