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Gloworm Lights Anmeldelser 669

TrustScore 4 av 5

4,1

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Vis mer

Vurdert til 5 av 5 stjerner

Ordered online. Arrived quickly. We'll packaged. I wanted the 2 cell battery to attach to headstrap for hiking. It's not too heavy with battery attached to rear of the headstrap and means you don... Vis mer

Vurdert til 5 av 5 stjerner

website easy to find and choose additional handle bar mount for glow light . turned up quickly Mount broke first time fitting (rats!!) Ordered and paid for another ,then emailed explaining my d... Vis mer

Vurdert til 2 av 5 stjerner

When I first tried to connect my lights to the Bluetooth switch I had numerous issues that I need help on and sent 5 emails to the company and in 3 weeks still not one single response, very disappoi... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Butikk med sykkeltilbehør
  2. Sykkelbutikk
  3. Elektronikkfirma
  4. Lampeprodusent
  5. Utendørs sportsutstyr
  6. Sportsbutikk

Skrevet av virksomheten

Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.

Our warranty promise

24-month cover on Light Heads and Self-Contained Lights

Your Gloworm G2.1 Light Heads, G2.1 Batteries, and CX Self-Contained Lights are covered for 24 months against manufacturing defects and workmanship issues. All accessories are covered for 12 months. G2.0 and G1.0 Light Heads also carry 24 months cover, while G1.0 and G2.0 batteries have 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.

Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

669 anmeldelser

5 stjerner
4 stjerner
3 stjerner
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1 stjerne

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Vurdert til 5 av 5 stjerner

Super great experience

Super great experience. I bought some small parts for my light and had a funny gromet going into the light and sent them an email. They offered to fix it for free and the turnaround time was super fast! Great lights! Definitely the most powerful light in my 8 person group!

22. mars 2022
Vurdert til 5 av 5 stjerner

I bought the XS as a helmet light

I bought the XS as a helmet light, and I really like the optical pattern and overall power. I was previously using a helmet light with an internal battery. Since I always wear a backpack for MTB riding, the external battery isn't an issue, and the extra illumination is worth it. I probably won't switch the optics to get a different beam pattern since I like the default setting.

I think a powerful helmet light is even more important than a powerful bar light because it puts the light exactly where you are looking, and it sits higher than a bar light which allows you to see down the trail further -- critical for singletrack DH riding.

The handlebar remote works great, although I had to use double-sided tape underneath to keep it from rotating on fast, bumpy sections.

The battery life is superb. I haven't been out for more than a few hours at a time, but it has plenty of life running the light at 80 and 100 percent.

21. februar 2022
Vurdert til 5 av 5 stjerner

Excellent service from Gloworm

Excellent service from Gloworm, my battery lead failed at the battery, although out of warranty Gloworm stated that the issue probably occurred whilst within the warranty period and rectified the fault foc - excellent service (Unlike Samsung) cheers

25. januar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I've been very impressed with G2

I've been very impressed with the latest version of the G2
model so easy to use and so compact. I've had the first version which lasted me for years but I wanted upgrade to something more modern and I appreciate the adjustability from the app very useful and lastly the battery pack is fantastic giving you up to date run time not to mention run time is truly impressive..

24. januar 2022
Vurdert til 2 av 5 stjerner

Buggy hardware with flickering with low…

Buggy hardware with flickering with low frequency PWM at low modes. Also there is very high audible noise from DC DC converter in battery pack. Also there's is issues with unstable Bluetooth connection of my phone with battery pack. I didn't recommend them at all. Also excepted sustain output from xsv model is about 2000 lunens with good cooling.

15. januar 2022
Vurdert til 5 av 5 stjerner

great lights

I ordered 2 of these lights. Initially there was a issue with one of the batteries but their customer service team quickly resolved the issue

12. januar 2022
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Svar fra Gloworm Lights

Hi Brad, apologies for the delaying in responding to your emails! I have since replied so we can get this issue resolved ASAP. Cheers

Vurdert til 4 av 5 stjerner

Overall, a nice bit of kit... but user-interface could be improved.

Overall; I like the Alpha 1.0 quite a lot and will most likely order another, and/or the larger battery pack. My only reason for a 4 star review instead of 5 is the overly complex and convoluted process to customize the light output. While I genuinely appreciate that I can customize the light to my needs; the procedure for doing so is not very intuitive at all and, thusly; I have to keep a paper copy of the procedure with my bike kit in case I need to change it for conditions or course variables.

I do really enjoy and appreciate the wireless switch to change the light settings once paired... but it would be nice if it just stayed paired instead of having to remember to do that every time I plug the light head into the battery.

11. januar 2022
Vurdert til 1 av 5 stjerner

Was sent a used light

I’m giving these lights one star. I was really excited for these to come in the mail after trying a friends pair. I ordered 2 lights a handlebar light and a helmet light. Immediately I knew one of the boxes were opened and the light was used prior to me receiving it. Broken seal on box, contents were mixed up in the packaging, low battery life and the small parts bag was opened.
Naturally I reached out to customer service and sent photos showing the condition of the product and packaging. The response I got was that he has seen that before and the light had a rough transit.
I strongly disagree, it was very clear that one had been opened and used especially compared to the second light I ordered.
If I wanted used lights I would have purchased them from my friend for less than half the price I paid.

9. januar 2022
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Svar fra Gloworm Lights

***UPDATE***

I have since had a very informative phone conversation with Taryn in order to fully understand the foundations of the 1-Star Review.

There were areas of email communication post the arrival of the damaged packaging that did sit well with Taryn. This combined with an imperfect product and the opportunity to review resulted in what can be seen above.

We investigated the situation fully and discovered some inaccuracies in the way the light accessories were packaged. In addition, improvements could be made to ensure damage was not sustained in transit. Without this feedback we would never make these discoveries - so Taryn must be thanked for her honest review.

I'd also like to take this opportunity to let future customers know that we take pride in what we manufacture and sell. We only ever sell and deliver products that have been rigorously inspected and are 100% new.

Thanks

Bruce - Owner, Gloworm Lights

**************************

Hi Taryn

Thanks for the review. We'd like to acknowledge that we had discussed this issue at length with you via email.

I'm sorry that you feel we are not being honest with you about the packaging and that strongly disagree with our customer service team.

There is no chance the box was opened prior to being sent and then left in the state illustrated by your photos. It just does not make sense from a customer satisfaction/reputation point of view.

We have previously seen packages ripped open due to rough handlers and the images you have shared with us are very similar to the other instances.

We would never send second hand goods or packaging in the state presented. If we were to open a package for any reason (product missed in packaging etc) we always use heat to remove the label and then apply a new label.

We are more than happy to replace your product and send it via courier rather than UPS - this is offer is without reservation.

We do however ask that you trust we are providing you with honest information and not trying to deceive you as the review implies.

Regards

Bruce Davey
Owner - Gloworm Lights

Vurdert til 5 av 5 stjerner

Top notch product

Top notch product - from esthetics to functionality, this is the real deal. The 2000 lumen light is bright and evenly distributed. Real 4 hour battery life at full brightness. Super convenient remote. Well worth the investment.

28. desember 2021
Vurdert til 5 av 5 stjerner

Gloworm X2 Adventure lightset is good for adventures!

I purchased a Gloworm X2 Adventure light set. After around a month of use, I’m very happy. The light, handlebar mount, USB-C based cable between the light and the battery, the battery, and the associated app (I’m using iOS) are all designed well, function well, and are easy to use. (I haven’t used the Bluetooth remote so far.)

My PowerPack 5 arrived miss-programmed, so that it thought it was a PowerPack 10. I contacted the distributor (in my case, in Oregon, US), and they immediately explained the issue and shipped me a replacement PowerPack and a return label for the original one.

Users can customize the three main output levels, from 10% to 100%, via the app. They can also choose one of three flashing or pulsing settings. As I have written to Gloworm, I personally would like an option for slower flashing or pulsing (1 or perhaps 1.5 times per second; the current slowest is around 2 per second); and I think there is no appropriate use on a bicycle light for the currently available strobe-like setting. I hope Gloworm could address this via app and/or firmware updates.

One of the draws for me of the new Gloworm X2 lights is their use of USB-C connectors at the light and at the battery. I asked before buying whether the light could be used with other (non-Gloworm) USB-C power banks, because that adds versatility for bikepacking and touring etc. I can confirm that indeed the light can be used with other power banks that meet the Power Delivery (PD) standard. Yay!

19. desember 2021
Vurdert til 3 av 5 stjerner

You sent me a defective remote,battery…

You sent me a defective remote,battery is good other riders can turn on my light with their remote Is there a phone number I can call to get another one

17. desember 2021
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Svar fra Gloworm Lights

Hey Kurt,

Thanks for taking the time to place this review. Although not the best, we will take on board your comments and endeavor to do better next time.

We also must note, that you had sent us an email on 17 December simply stating you had a bad remote. From that email we could not determine what remote it was or what light to which you were trying to pair.

We responded to your email after returning from our Christmas break - 6 January 2021 (unfortunately we are too small to be able to maintain communication during a holiday period).

In this email we asked you a few key questions that will help us determine the product you need and the address that the product should be sent.

If you could please respond to this email we will rectify the situation without delay.

Additionally, we can be contacted by email, phone or Facebook messenger at any time and you should get a response.

Regards

Bruce

Vurdert til 5 av 5 stjerner

X2 2000: Great light!

Update/Edit: I'm really happy with this light. It works great as a helmet light, & it's a cool feature that the lenses are customizable. Also cool is the app that can be used to tune & analyze/diagnose. On high this runs slightly better than claimed run time of 4 hours. One of the best features is an easily read fuel gauge with time remaining displayed.

13. desember 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Gloworm Lights

Hi Tim, apologies for the delayed response here. I've since replied to your email with some options to resolve. Here's hoping we can sort this to your satisfaction. Kind regards, Nico

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