Banner for Gloworm Lights

Gloworm Lights Anmeldelser 669

TrustScore 4 av 5

4,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Vis mer

Vurdert til 5 av 5 stjerner

Ordered online. Arrived quickly. We'll packaged. I wanted the 2 cell battery to attach to headstrap for hiking. It's not too heavy with battery attached to rear of the headstrap and means you don... Vis mer

Vurdert til 5 av 5 stjerner

website easy to find and choose additional handle bar mount for glow light . turned up quickly Mount broke first time fitting (rats!!) Ordered and paid for another ,then emailed explaining my d... Vis mer

Vurdert til 2 av 5 stjerner

When I first tried to connect my lights to the Bluetooth switch I had numerous issues that I need help on and sent 5 emails to the company and in 3 weeks still not one single response, very disappoi... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Butikk med sykkeltilbehør
  2. Sykkelbutikk
  3. Elektronikkfirma
  4. Lampeprodusent
  5. Utendørs sportsutstyr
  6. Sportsbutikk

Skrevet av virksomheten

Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.

Our warranty promise

24-month cover on Light Heads and Self-Contained Lights

Your Gloworm G2.1 Light Heads, G2.1 Batteries, and CX Self-Contained Lights are covered for 24 months against manufacturing defects and workmanship issues. All accessories are covered for 12 months. G2.0 and G1.0 Light Heads also carry 24 months cover, while G1.0 and G2.0 batteries have 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.

Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

669 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

XS G2.0 nice light but can’t be trusted

Bought a XS G2.0 light for gravel ultras.
At delivery i was missing QR bar mount adapter for 31.8, contacted Gloworm who sent me a new one.
Tested the light at delivery, looked to be ok. First testride the light did not work. Contacted Gloworm who asked me to perform some kind of reset, after that the light worked again.
Second testride and the light worked ok. Third testride the light stopped working after a couple of hours riding in the rain, no downpour.
After a couple of hours in the dry, the light started working again.
That was it for me, I need to be 100% certain that a light will work when you need it. Gloworm support have been really good, and I sent the light back and got full refund.
To bad for a really nice light, with the ability to change brightness exactly as you wish.

21. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til Gloworm Lights

Svar fra Gloworm Lights

Hi Christian, thanks for taking the time to leave us review. I have to agree that you didn't have the best experience with Gloworm in this case, and for this I apologise! Normally we would have attempted to resolve the problems you experienced with your light via our comprehensive warranty program. However in this case, you were set on returning the light so we duly obliged. Hopefully you might give us a chance in the future to prove our products are as good as we think they are. All the best.

Vurdert til 5 av 5 stjerner

Got the G2.0 XSV lights

Got the G2.0 XSV lights . Wow they are awesome compared to lights I have had in the past. Amazing brightness. Do yourself a favour and buy the fast charger as my C usb charger took 24 hours to charge the battery. Also if you have a GO Pro mount on your helmet buy the $20.00 go pro light mount that have 4 small screws as it’s very handy to have

7. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til Gloworm Lights

Svar fra Gloworm Lights

Hi Pete. Glad to hear you're loving your XSV. Thanks also for sharing your tips. Happy riding!

Vurdert til 3 av 5 stjerner

Good Light - Crap Batteries

I have an X2. The light itself is quite good with various lenses.
The power pack is poor. The first one died within 12 months as it wouldn't accept any charge, which was replaced on warranty. Again - at around 12 months I experienced the same issue. They are quite expensive to replace ($150 AUD)

I've found power packs off amazon for $40 (INUI) which run the lights for the same time and brightness which are more robust. The powerpacks weigh less and are shaped like a deck of cards.

24. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Refined brightness

Refined brightness
Most importantly, they are fantastic lights. Night riding is now something my wife and I look forward to. In addition, using USB-C for charging is really convenient. The remote switch wasn't too hard to program (now we both just have low and high beam) and it encourages you to be polite to other riders and pedestrians. The only tiny niggle is the remote seems to need to be paired each time you turn on the light. Or maybe that's me not reading the instructions! Best lights I've had (and I've owned at least half a dozen).

24. juli 2023
Vurdert til 4 av 5 stjerner

Bar clasp needs to be tougher

Everything was great when it comes to service, only thing I’d say is the clasp for the handle bars is too delicate and fiddly. A simple Alan key style mechanism would be more appropriate for enduro/ downhill riding

28. mai 2023
Vurdert til 5 av 5 stjerner

Great quality light and very quick…

Great quality light and very quick shipping. The light came with a revised battery housing that has some extra rubber around the port, so there some benefits shopping directly from Gloworm

25. mai 2023
Vurdert til 5 av 5 stjerner

Gloworm customer support is simply the…

Gloworm customer support is simply the best, I have dealt with them several times for different things and each time it has simply been amazing.

Amazing products and fantastic knowledgeable and friendly staff with amazing customer service, a perfect combination.

24. mai 2023
Vurdert til 5 av 5 stjerner

Amazing service.

Wow! Had an issue with my light, sent it back, glowworm fixed it for free even though itss 3-4 years old and had it back to me the next day… and emailed me multiple times with updates confirming receipt of the light then again advising the issue! Amazing service!

24. mai 2023
Vurdert til 5 av 5 stjerner

Gloworm X2 Adventure lightset is great

The Gloworm X2 Adventure lightset is really well designed, fabricated and supplied. I bought it support road cycling in the hills and commuting to work. The choice of lens allows me to provide widespread light and direct honeycomb light to assist with corners and animal detection. The accessories provided allow me to mount the lightset on the adventure mount under my tracking device. The battery pack can mount on the frame or small top pack. I would like to see the Gloworm lights enhance the design use on road bicycles, rather then for mountain bikes. Adopt use of Remote TX with different O-rings to fit to aero handlebars, The battery mount does have a rubber foot, but slides down the tapered top tube if bumped by knees. All in all a great lightset for safe riding at night.

21. mai 2023

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv