Glasgocabs Anmeldelser 

After reading reviews I was a bit hesitant about booking a cab to take us to airport but the driver was early and got us there in plenty of time
I received a text confirming booking and a text in morning saying driver was on his way
All very reassuring
Well done Glasgocabs

I ordered a taxi from Lancefield Quay to Holiday Inn Glasgow Airport on Friday evening. The driver arrived promptly and Kalid was polite and friendly. The estimate was £15.50 and I was charged £32.00. I advised the driver as we approached the hotel that he could drop us off without any charge at the hotel entrance as I had checked with the hotel in advance but he continued and dropped us at the drop off point at the airport, presumably incurring a drop off charge. I phoned them and emailed as advised but didn’t get a reply.

Absolutely terrible service. Won’t take booking over phone tell you to pay on line. Take money then 20 mins later call you to cancel and call you to tell you should have called to check first. What’s the point of having app when it’s not area they cover. Worst of all blame bank for 3-5 refund. Waste of time.

Awful taxi service. Over the past few months I've had to use this company due to having a few hospital appointments. Didn't realise if you pre book a taxi you're not guaranteed to be picked up on time then get no help when you call them. One taxi I got was filthy, back seat was full of crumbs and stains. Too many times I've been sent a small van type of vehicle which is not great for me.

I have used Glasgocabs numerous times always getting first class quick response service
Recently in foul weather needing a taxi to and from hospital especially they never let me down.
Taxi is confirmed and you are texted and phoned as it reaches you
Operators are there to help which they do very quickly and COURTEOUSLY

Top Marks to Glasgow Cabs.
Mr Stephen Joyce

this has nothing to do with my driver. He was nothing short of professional and friendly. I booked my taxi. The driver called me to let me know he was just about there. I checked the app for the make of car and saw him pull in. I checked it was for me. He showed me his phone and there were my details. got halfway through the journey home and he got a flat tyre (not his fault) he called through to get me another taxi. I could hear the girl on the switch talking to him (elf on the shelve?
more b*tch on the switch) and I guarantee if she were talking to average Joe from the east end she would would have spoken a helluva lot different. it was actually disgusting how she spoke to the driver. Anyway, another taxi was booked but the driver went to my original location, called me and I explained the situation. He ended the call before confirming if he was coming to get me or not. So, the tyre got fixed and my driver called the switch again to have the fayre assigned back to him. He was given a new fayre. Then he spoke to the girl again and gave me the phone. In a nutshell, I was to pay for the fayre with cash (not an issue) but I was charged a fiver for being a 'no show' for the 2nd driver. I explained I was IN the taxi therefore NOT a 'no show'. didn't matter she wasn't budging and she also went on to tell me I had got in the wrong taxi originally!!! I told her the driver showed me the details of the fayre and they were mine. nope, still sticking to her theory. I just wanted home at this point and thought 'for the sake of a fiver, just let it go'. I then asked the driver if they get the 'no show' fivers. He told me they don't and if you add a tip when paying by card they don't see that either!!! I could not believe that.
but again, i want to say the driver was lovely, couldnt stop apologising which there was no need. uninstalled the app. Bad enough ripping of your customers but your own workers, shameful!!!

Firstly the taxi was dirty crumbs all over back seat.disgusting and smelly.most taxis i get dont know what motorway to take always ask me its theyre job not mine am not even a driver !3 times theyv took my fare twice and one is kept on hold for 5 days till it goes back into my bank which i cant afford to wait for.phoned the company the girl i spoke to was rude cheeky and unhelpful never again will i use this company they are emloying anybody.Avoid at all cost !!!

If i could give it nothing i would shocking service with rude and unhelpful reception took money out bank my daughter did a pre booking they thought it was for now (although clearly prebook) and sent someone then took money out her bank .. do not pay apple pay as they can take money out your account and use Glasgow taxis who are all vetted and not much dearer bunch of cowboys at Glasgocabs 😡

-1 in Glasgow tonight and have been left waiting for 45 minutes on a trip that was confirmed by a driver doing a nearby drop off who only cancelled the trip and no help from the company when called just told to wait or cancel trip. Joke.

Booking late Friday night. Driver picked up someone else who apparently said they were "surname" despite them not having been picked up at the pickup point we were waiting at and which was showing on the map! Called "support" who gave us an attitude saying he only dealt with bookings. What's the point of a "call support" facility if it doesn't do what it says it does? Really dissapointing.

Glasgow cabs
It’s very bad attitude for customer
Order taxi at Friday on pre booking 16:10 wait for taxi 48 min because driver tell me can pick up me from St Vincent Place I need walk disable person .
Calling to customer service tell them I not got what promise charge me for booking £5
It’s bad taxi just took money don’t care about customers .
I will inform city council about this!!!

I have never seen a bunch of incompetent customer care team in my entire life. They lack accountability and treat customers as trash. I precooked a taxi at 9am for a 5pm pick up. At 4:56pm the app showed the driver was 17mins away. After about 20mins it showed the driver was 15mins away and the app stopped updating. I checked and I saw there was no traffic. So I decided to call the customer care to complain about this. Lo and behold, the first person that picked told me straight up that if I end the trip I will be charged a cancellation fee because the driver is already on his way to me and was held in traffic. I told her it’s been 20mins that the app has been showing he will get to me in 15mins and I still haven’t seen him and there’s no traffic. This was a ride I pre-booked since 9am. She said there was nothing she could do other than wait. I was already late for my appointment.
She passed me on to another person I narrated my story again and she said they don’t owe me anything if I cancel the ride I will get charged that it is common knowledge not to book their cab if I am out of Glasgow that I should have used a local cab and she mentioned the name Renfrew (I never knew this cab company existed, thanks for giving me all I need to delete your useless app). I was just in Paisley (close to the airport) and I booked the ride to city centre which is about 14mins drive. That makes me wonder if the postcode is what makes the location outside Glasgow. She also said that pre-booking doesn’t guarantee I will get a ride and their terms and conditions clearly stated this. At this point I was furious at how they both handled the situation. Clearly blaming me for their incompetence and the fact that I just missed my appointment because of them which they weren’t addressing.
I complained about how they were not addressing the reason I called and she dropped the phone abruptly and another agent picked the phone and I narrated the whole story again. He also said prebooking doesn’t guarantee I will get a ride and that’s common knowledge. I told him about a situation I had same way I prebooked a taxi to the airport and there was no show but a driver that picked me up on another trip told me if I had prebooked earlier I would have gotten a ride and he said that was wrong. The driver did not know their policy. He said I needed to call back the following day to speak to their supervisor for a refund as none is available to give the go ahead. I was on the call for about 30mins and none of them was able to proffer a solution order than shout at me for booking a ride. Up until the time I got off the call, the app remained at 15mins.

If you keep treating your customers this way, you will soon go out of business. I have never been insulted in my entire life for booking a service. Your customer care team insulted me. Your app is also not user friendly you need an upgrade! One can’t contact drivers themselves to enquire about their trip you need to talk to a machine that will waste time before passing you on to bunch of rude people. Stop employing frustrated people. Because clearly they were frustrated and lashing out at me. Your app charge people automatically for cancelling a ride which was your own fault! That’s sick do something about it.
One can’t also report any incident, lost property, driver passing longer route etc. customers bear the brunt of your incompetence.
I have deleted your app and I will keep telling whoever I know not to go close. You need to employ better people and let them go through customer service training and you need to also upgrade that app!!!

Used Glasgo on Friday night and left mobile phone in back of can. Next day the driver handed phone into the police station. Phoned taxi company back and customer advisor could not have been any nicer. Honest driver, decent staff.

Problem free pick up for the Airport-great driver-really impressed so on return used the app and paid the £36 quote which was what we needed to pay unless the roads were extra busy-ended up paying £39 on the quietest journey-not to be trusted-should have used Uber.

I prebooked a taxi a few hours before It was required ,it didn't arrive. on calling in a a lady explained there was an issue with the app and I explained how important the taxi was for vet appt for hamster which was in its small carrier. It was an emergency appt.i was told this would be prioritised straight away. Waited a further 20 minutes nothing arrived which the led to missing the appt. I rang up to chase and spoke to man who was utterly horrible and said he wouldn't give me a taxi,he said 'why would you rely on a taxi'(even though I allowed double amount of time it would normally take just incase. He should lack of care,concern and just rude.
He cancelled my taxi absolutely terrible experience.

Maybe GlasGO should focus on hiring better customer service staff and doing what you say you will. All it took was a quick ring back to me to let me know and I could have had a chance in getting another company

Drivers are untrustworthy and very arrogant. I found a wallet with a lot of money around £1000 and the driver claimed it was his. Funny it was in the back seat. Tonight's driver asked me around 8oclock to pay him upfront. Drivers discretion the office told me. I spent last week around £95 going to work.
Last penny I ever give them. Back to good old Black taxis honest drivers in Glasgow

Booked a car for 8.50am today, I walked outside at precisely 8.50 for the driver to be driving away, he then charges my card £5 for a no show which wasn’t the case.. to state this was a pre booked taxi for 8.50.. furious and the company was emailed to which nothing has been done I.e refund.

I would not recommend paying card with this company as the drivers clearly cannot be trusted.

Also to add once I arrived at Glasgow central it was clear to me that my driver cancelled my journey as there where issues with the trains with ques of people waiting on Glasgow cabs cars.. yet I’ve not recieved my refund it’s crazy!!!

Yeah Uber can be dearer at times but use them over this rogue company which I’ve used for 15 years it’s not the same now they don’t care for the customer!!

Do not use! Extremely unreliable and rude

Their prebookiing function is only for show and they do not guarantee a ridem I've almost missed my flight because of them.

This company treats the common customer like dirt. And from what I heard from the drivers they don't have it much better either.

Their only care is for their NHS and network rail contract.
Other memorable cases;

- had a driver pick me up at wrong address despite the details being correc
- rang me once 10 minutes before my booking to tell me they will leave if I'm not there. 10 minutes is not the time of pick-up and it is unreasonable
- cancelled a trip in the middle of the night just because I couldn't pick up the phone as I was in a place with no signal

I'd avoid them like the plague

i left my phone in car ,got in house and phoned right away. i was told hes going t castlemilk and to cut a long story short, i eventually got my phone back but it cost me another £15 quid on top of what id already paid. he couldve came back b4 going t castlemilk, customer service is ROBBING BULLSH Tcompany policy.

I am disabled. The driver would not stop speaking to another through his earpiece, I asked the driver to help me move the seat back back. I asked politely 3 times. On the 3d occasion he told me to get out of his car. He refused to get my walker and shopping. I asked a witness to observe. She subsequently lied and told the company I had threatened him and hit his vehicle. The company despatch agent known as Lewis said he had no obligation to help me. I reported the driver to the licensing authority who acted as far as the could. Subsequently I found out I had been banned.

1 driver out of many good ones humiliated me at ASDA and I am banned???

GlasGo Cabs do not think the customer is king. Avoid.