Glasgocabs Anmeldelser 

The company needs to be able to provide adequate receipts and journey confirmation. Place of pickup and drop off for EVERY journey. None were present in our last few journeys which required receipts. When asked for email receipt I was simply ignored. Unprofessional and apalling customer care. Going UBER

(1 Star) | Hostile management deleted my account after I reported driver overcharging
I booked a private hire car via their app for my sister after she was discharged from the hospital. The booking was officially confirmed at a fixed "Pay in Vehicle" tariff of £26.20.
Instead of using the app's official payment system, the driver bypassed the company structure entirely. He demanded a personal Revolut transfer upfront and forced an additional transfer upon arrival, overcharging us a total of £33.00.
When I complained, a manager named Peter Kelso was hostile. Over the phone, he tried to justify the driver's actions. When I followed up by email, he told me to "STOP e-mailing me." He then explicitly stated in writing that he was removing my customer account from their database with immediate effect and told me to take my business elsewhere.
They eventually returned the £7.00 overcharge, but deleting a customer's account as retaliation for reporting financial misconduct is shocking. A formal complaint has been logged and an investigation is active with the Glasgow City Council Licensing Section. I have preserved full photographic evidence of the booking receipts, Revolut transactions, and the manager's emails. Avoid this operator if you expect fair pricing and professional safety standards.

Excellent service, picked my boy up with a broken bike, only had a tracking lo cation and driver drove round round till he found him, can't thank yous enough, great service 👍

Only giving a 1 star because 0 stars isn’t an option. If you want to be somewhere on time, DO NOT PRE BOOK WITH GLASGO CABS!!!! Almost missed a train because of it, luckily UBER came in clutch and was accepted within 1 min of booking, so If you try to call glasgo cabs to find out where your taxi is, you’ll either be met with a man who hangs up instantly or a girl, who has the most stinkiest attitude ever, she was rude, and shouldn’t be working on phones if that’s how she talks to PAYING CUSTOMERS!!! The whole company needs to be shut down, they clearly do not care about it, just an excuse for them all to make money. All deserve to be out of a job. Horrible company. AVOID AT ALL COSTS!!!

I worked with them money daft

Shocking company charge different prices for the same job going to take this matter

I called glasgo cabs as I was running late for work. I have used this location for pick up in the past without a problem but for some reason I was refused the hire and was even told to call another company.

Very poor customer service and they where very blunt with me on the call.

I won't be using this amateur company again and I recommend others do the same.

Pre-booked via the app, smooth service! Managed to get to/from where we needed to be when Uber was showing no cars available!

I ordered a taxi from a bar. The app took my booking and I waited 20 minutes with app saying it was still allocating a driver.

Next thing I know I got a notification saying I was a no show and my booking had been cancelled.

I rebooked straight away, was allocated a driver and got picked up quickly. But I was still charged a £5 no show fee.

I emailed customer support to explain but they won't refund the fee even though I wasn't allocated a driver for the first booking.

Sincere thanks to the staff who helped us tonight when a friend left their phone in a car. The two staff who dealt with it were so helpful and the driver returned the phone to my friend’s home. Couldn’t ask for better help and support. The compassion they showed was an extra bonus. Thank you!!!

If I could give this no stars I would! They are unbelievable- pre bookings are pointless, they don’t guarantee pick up when you book. The customer service staff are dreadful and fob you off - I got told I was next in the queue after waiting 15 mins past collection time, only to be left waiting for an additional 20 mins and 2 further phone calls before a taxi was dispatched. Absolutely disgracful!

Terrible service. I had deleted this app some time ago, but I decided to download it again, and now I remember exactly why I removed it in the first place.

I have had several very negative experiences with drivers, including intimidating and inappropriate comments about my physical appearance. To make matters worse, during my most recent trip, the driver refused to take me to the city centre because the Transmit Festival was taking place and he did not want to make the journey.

As a result, I had to get out of the taxi and travel by train instead. To add insult to injury, I have still not received a refund for the fare that was charged.

If you need to get somewhere on time, don’t use this company.

They Don’t arrive on time when pre booked. I booked for the airport in advance, the driver hadn’t even been assigned the job or dispatched until at least 20mins over my booking time. Driver was lovely and very good, it’s the company and the driver assignment delay that are unreliable and the issue here.

Worst service ever. I booked an airport transfer online, but at the scheduled pickup time they called to inform me that they couldn't send a car. This put me in a very difficult situation and nearly caused me to miss my trip.

To make matters worse, the lady who called hung up on me while I was trying to explain the urgency of my situation and how important it was for me to get to the airport on time.

This was extremely unprofessional and disappointing. I would not recommend this company to anyone looking for a reliable airport transfer service.

I lost my purse yesterday in the cab keep phone and they me that they phone back to let me know if they found it i phone back after 3 hours wait for them phone back i did gave booking number and cab plate number too GC 2501 booking 79806706 name arshad javed plate gc 2501

Useless pre-booking system. Driver always later than booked time. No managers available to help out. Utter disgrace!

Gave one cause cannot give zero...

Called to ask if there was any estimation of when a car would be assigned for my 3pm booking i had made to the airport that morning. The young girl on the phone said there's no way of telling. I asked if it was likely to be soon or could it be like an hour away. Her reply was - don't know. When I asked how I was meant to know if it would come in time she told me it wasn't her fault so she wouldn't be able to help, and her attitude was terrible. I said to her I know people have bad days and maybe she was but that i didn't appreciate the zero help. After more attitude I said about speaking to a manager, purely cause she just couldn't be bothered with my existence let alone my cab. Her manager - Audrey - came on the call, didn't let me explain anything and told me that the staff member wasn't rude at all, I advised what happened and she told me it didn't happen, the girl had worked there for months and she never said that. I said 'but if you heard her talking to me you would have heard her say it' she then told me she hadn't heard the call but no one else had complained about her so it hasn't happened. I remained very calm through the full call, very calm, not a slight raised voice and when I was asking Audrey how she would know this is she wasn't listening, was i then lying. Instead of chatting to me like the adult I am, Audrey started saying we all see things in a different perspective, and that I was just trying to intimidate her, so she was ending the call. Considering how calm and normal I was being, nothing about the call was intimidating, and Audrey wanted the call to end as she had no other way out of this, and didn't want to admit her staff, and her, were rude, and that they were in the wrong. I asked for a complaints email before she hung up and she gave me it, saying all complaints went directly to her to review. So there is ZERO independent complaints review process in the company, which is clearly why they act the way they do. I have had so many issues with this company before and didn't complain, but I am sick of them, they are all incredibly rude. Its quite sad to see a company who clearly do this on the regular considering how low their rating on here and other sites is.

I have used this service many times, but I will not be returning. There is a consistent discrepancy between the app’s estimated fare and the final amount charged. For example, a journey estimated at £5 is frequently billed at £7, even when the driver’s meter clearly shows £5. When I raised this with the drivers, they agreed the company should not be adding these surcharges.

​To make matters worse, I called customer care on 18/04/2026 at 5:30 pm to resolve this. Instead of offering an explanation or a refund, the representative told me to "use another service" if I wasn't happy. I will be taking her advice and taking my business elsewhere.

Awful experience.
Cheated in so many ways!
App now deleted.
Strongly advise against using this firm.

Driver ran several red lights at busy junctions and bumped up driving along part of a pavement. There’s no way he has ever passed a uk driving test. I don’t think he even knew red means stop. Terrifying! Never using again as most of the drivers are likely in the same position.