Really difficult to speak to someone. NO communication in terms of my order which was placed 8 days ago. Apparently was meant to be delivered today but when I've looked at the order number on their... Vis mer
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I ordered a gift set for the first time as I thought it would make a lovely birthday present. Delivery time was supposed to be 3 - 5 days. 5 days have now passed, order hasn’t even started and I had t... Vis mer
Fabulous company so easy to order, correspondence excellent if you have a quire, emailed me straight back with an update, products and packaging of items 1st class. 10/10
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I ordered for the first time and was really worried when a full week later my items still hadn't been dispatched. However, when reading the reviews it became clear they are simply bogged down with ord... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
44 Evans Road, L24 9PB, Liverpool, Storbritannia
- info@givemecosmetics.com
- givemecosmetics.com
4,0
Bra
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The products are good
The products are good
The delivery service is rubbish.
The customer service is virtual and issues are not resolved. It used to be excellent when I .first started using this company
15. september 2026
Anmeldelse skrevet uten oppfordring
Zero regard for customer care
Having spent nearly a thousand pounds with Give Me Cosmetics as a loyal customer, my most recent experience has guaranteed I will never spend another penny with them.
My latest order arrived completely ruined. During transit, a bottle of make-up remover had leaked over the entire contents, other plastic containers were physically cracked and damaged, and an applicator sponge was rendered completely unusable due to the liquid soakage. The whole fifty-pound parcel was a write-off. Things can go wrong during delivery, but the customer service that followed was disgraceful.
Trying to get support via email was impossible, as all you receive is a loop of automated bot responses discussing delivery delays rather than the actual issue. I eventually managed to reach a "human being" via Facebook Messenger, which kicked off an exhausting back-and-forth. Despite providing clear descriptions and photographs of the items, they repeatedly dragged their heels and refused to sort out a simple replacement or refund. At one stage, they had the audacity to suggest I post the entire mess back at my own expense, Im sure Royal Mail would welcome a package sodden and leaking with creams and remover.
After finally demanding the issue be escalated, their ultimate resolution was an insult. A supervisor stepped in and refunded a grand total of four pounds and 16 pence for the bottle of make-up remover—a product that retails at twelve pounds—whilst declaring the matter closed and claiming the rest of the ruined order could not be verified.
A four-pound refund on a ruined fifty-pound parcel is a total joke, and the outright refusal to replace damaged goods proves this company has zero regard for customer care once they have taken your money. Avoid them.
Edit: Regarding your attempt at a response.
Firstly its amazing how you responded to this review in around 2 hours but couldnt respond to the initial complaint for over three weeks, showing that you are more interest in denying liability than dealing with complaints in the first place.
The photos clearly showed the opened parcel, the cracked containers, and the makeup remover spilled all over the contents, these were sent via email, social media and any other way I tried to communicate with you.
Expecting a customer to handle and individually photograph ruined, plastic containers and packaging after your packaging failed is ridiculous.
Your stance on the disposal is a complete contradiction. You claim you cannot resolve this because the items were disposed of and are unavailable for inspection, yet you openly admit I offered to retrieve them from the wheelie bin and send them you, which you then told me not to do. You cannot use a lack of physical evidence as an excuse when you declined the offer to inspect it.
Telling me now that the return option was only ever meant for unused goods in original packaging exposes the next contradiction. The parcel was reported damaged and leaking from day one, so suggesting a change-of-mind return at my own expense makes no sense and shows the team was not interested in the complaint from the outset.
Offering four pounds on a ruined fifty-pound order is an absolute joke. I am not asking for special treatment; I expect goods to arrive intact and basic accountability when they do not.
29. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi,
We’re sorry to read your review and that you feel this way about your experience. We have reviewed the full history of your complaint and want to clarify the outcome of this.
We acknowledge that you reported the Makeup Remover had leaked and that you stated other products had also been affected. We also acknowledge that you provided photographs. We have never disputed either of these points.
The reason we were able to refund the Makeup Remover is because the photographs clearly showed that this particular product had leaked. However, while you stated that the other products had also been cracked, damaged or made unusable, these individual products were not shown in the photographs and remained inside the sealed postage box. As a result, we were unable to see or verify the condition of those products or the damage being claimed. This is not a refusal to acknowledge your report; it means we were unable to establish the condition of those individual items from the evidence provided.
You also state that we repeatedly refused to provide a replacement or refund. This is not an accurate reflection of the correspondence. We refunded the verified damaged Makeup Remover and explained what would be required for any further items to be considered.
You subsequently confirmed that the other products had been disposed of. Once products have been disposed of, we are unable to inspect them or verify the damage being claimed. Although you later said you would retrieve them from your bin if required, we did not ask you to do this.
Regarding the suggestion that you return the order, this was explained as an option for a refund where products were unused and in their original packaging. It was not an instruction to send leaking or contaminated goods through the post.
We also acknowledge that some of the initial automated responses you received related to delivery delays rather than the damage you were reporting. We understand your frustration with this and accept that those responses were not appropriate for the issue raised. However, these were automated responses, and this does not change the evidence available to us regarding the additional products.
Our damaged-item process exists to ensure claims are assessed fairly and consistently for every customer. We cannot issue refunds or replacements for individual products solely on the basis of a claim that they were damaged where we cannot verify the individual damage. In this case, the Makeup Remover was verified and refunded; the remaining items could not be verified.
We appreciate that you are unhappy with this outcome, but previous spending with us does not change the evidence requirements that apply consistently to all customers.
We’re sorry that this experience has left you feeling that way, but we hope this provides some clarity around what actually took place and why the final resolution was reached.
Kind regards,
Give Me Cosmetics
All you get is automated replies
I received my order, an item is missing.
I have emailed several times and all I get is an automated response.
Not helpful at all, dont know what I am supposed to do if no one actually replies to the emails.
17. september 2026
Anmeldelse skrevet uten oppfordring
Ordered items during black Friday
Ordered items during black Friday. I understand the reasons for delivery taking so long. However my items have been delivered to the wrong address and I've been trying to get hold of someone from the company and had no reply. This happened on Thursday. The customer service issue with stuff like this needs sorting. I'm out of pocket and no items to show for it. I don't think I will be using them again.
24. september 2026
Anmeldelse skrevet uten oppfordring
The products are lovely, smell beautiful and amazing value
I ordered for the first time and was really worried when a full week later my items still hadn't been dispatched. However, when reading the reviews it became clear they are simply bogged down with orders during their black friday deal. This could be simply solved by the inclusion of a paragraph in the order confirmation email (or similar), and definitely a simple warning banner across the top of their website warning customers of the delay to current dispatch times, and then their rating would not have been so badly affected and customers would not be so worried about it. The products are lovely, smell beautiful and were amazing value. The flexy paddle hair brush in particular is the best I've ever owned - I've never before had a brush that doesn't pull on my hair and hurt! The company is clearly doing fantastic things, so I wanted to leave this review to say the products are fantastic and what a shame it would be if this black friday promotion negatively affected them long term.
28. september 2026
Anmeldelse skrevet uten oppfordring
Slow to dispatch!
I placed my order on 15th September, 13 days later and still waiting for a dispatch notification!, have tried to track my order but unable to do so. Have never known a company to be so slow to dispatch orders. Not happy 😕
28. september 2026
Anmeldelse skrevet uten oppfordring
Very long delivery - avoid if you are in a hurry!
I ordered a gift set for the first time as I thought it would make a lovely birthday present. Delivery time was supposed to be 3 - 5 days. 5 days have now passed, order hasn’t even started and I had to purchase a different present! I won’t be ordering again and I’m just hoping I do still receive my order as it would appear from reviews that many go missing!
19. september 2026
Anmeldelse skrevet uten oppfordring
Fabulous company so easy to order
Fabulous company so easy to order, correspondence excellent if you have a quire, emailed me straight back with an update, products and packaging of items 1st class. 10/10
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi Sarah,
Thank you so much for your lovely review!
We’re so pleased to hear you found everything easy from ordering through to receiving your parcel, and that you were happy with the products and packaging too. It really means a lot to us that you took the time to leave such lovely feedback!
Thanks again for your support!
Give Me Cosmetics
Worst company ever
Ordered on 31st August. Allow 10 working days for dispatch . Fine. Item has been in lutterworth since 8.59 on 8th September. Messaged them on 20th as parcel had not moved. Advised to wait 72hrs for a response. Read it sometimes takes 96hrs !!!. Had already asked for a refund
Its now 120hrs and parcel still sitting at Lutterworth. Do the right thing and refund order no 3036379 as requested. AI response is not acceptable.
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi Florence,
We’re really sorry for the delay in getting back to you, and we completely understand how frustrating it must have been waiting for an update on your order. We’ve been experiencing a much higher volume of enquiries than usual due to our current sale, which is why we ask customers to allow up to 72 hours for a response.
We’ve now checked your order and unfortunately, we can see that it has been lost in transit. We’re really sorry about this. We’ve gone ahead and cancelled and refunded the order for you.
We apologise for the inconvenience caused and for the delay in getting this resolved for you.
Hope this helps.
Give Me Cosmetics
Do not recommend – broken promises and rude service.
Another 1-star review to add to the stack. Give Me Cosmetics failed at every single stage of my order:
Delivery delays: Placed on 11 Sept, heard nothing until the 21st.
Useless app: Forced to download the InPost app, which provided zero real-time tracking despite claiming to track "every step of the way."
Robot support: Customer service initially hides behind AI auto-responses asking you not to contact them unless 10 days had past.
Rude representatives: When a real person finally responded, they are patronising and warned that emailing again would push me to the back of the queue.
Poor delivery execution: Missed the delivery slot entirely and eventually dumped the package behind a bin at the back of my house at 21:20 at night without ringing the doorbell.
Total lack of accountability, a sloppy response saying' sorry you feel that way'. They caused it but can't take responsibility for it. If they can't cope with a sale, don't run one! Save your money and shop elsewhere.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi,
We’re really sorry to hear how disappointed you’ve been with your experience, and we completely understand your frustration with the delays and delivery issues you’ve described.
Due to the exceptionally high volume of orders and enquiries during our 50% off sale, our Customer Care team has been receiving thousands of emails each day. The initial automated response is sent to provide useful information and an estimated timeframe while customers are waiting for a reply, rather than leaving you without any update.
We also ask customers not to send repeated emails while waiting for a response. We appreciate this may seem counterproductive, but each new email creates a new enquiry in the system and can move the conversation back to the end of the queue, meaning it can actually take longer for us to reach your original query. Our intention is to get through enquiries as quickly as possible, not to discourage customers from contacting us.
The delivery terms information was updates prior to the sale to make customers aware that the increased order volumes could result in delays, and our updates are intended to keep customers informed rather than leave them waiting without any information.
We completely appreciate that this doesn’t undo the frustration caused, but we are genuinely sorry that your experience fell short of what you expected from us.
Kind regards,
Give Me Cosmetics
2 weeks to be delivered and parcel was stolen
took 9 days to even send my parcel out, from the date i ordered took 2 weeks to be delivered, then my package had been opened and stolen!!! when emailing to enquire i was asked to send photos, so i did. i was told this would be sent elsewhere for someone to deal with. then i get an email saying my package is delayed due to the 50% off and them having a lot of orders, but then why specify 3-5 working days, you should have a disclaimer saying theres going to be delays. they also in this email asked about sending pictures about my missing but i already had 12 hours beforehand. they arent even dealing with my problem. im disgusted!!!!!
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi Scarlett,
We’re really sorry to hear about your experience and completely understand your frustration, particularly regarding the condition of your parcel when it arrived.
We did update our delivery terms prior to the 50% off sale to make customers aware that, due to the increased order volumes, there may be delays with orders being dispatched and delivered. We appreciate that this doesn’t make the wait any less frustrating, and we’re sorry for the inconvenience caused.
We also apologise for the confusion around the photos you had already provided. We understand how frustrating it must have been to receive a further request for information you had already supplied.
We’re sorry that your experience has fallen short of what you expected from us, and we really do appreciate your patience while this is being looked into.
Kind regards,
Give Me Cosmetics
Really difficult to speak to someone
Really difficult to speak to someone. NO communication in terms of my order which was placed 8 days ago. Apparently was meant to be delivered today but when I've looked at the order number on their website, it hasn't even been shipped yet!!
Update
After writing review I received a response and products have been delivered 2 days later than expected but I have them
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi Khatija,
We’re really sorry for the delay with your order and completely understand your frustration. We did update our delivery terms prior to the sale to make customers aware that the increased order volumes could result in delays.
We appreciate this doesn’t make the wait any less frustrating, and we apologise that your order has taken longer than expected.
Kind Regards,
Give Me Cosmetics
Totally disappointed with this place…
Totally disappointed with this place I'm new to this product felt like trying it so I placed an order, the delivery address was correct but the delivery company had delivered it to a random shop with no tracking number for me to go collect just a picture when I emailed the company to inform them also with proof of email from the delivery company stating that there drive has just taken it anywhere and they can not locate it give me cosmetics was not helpful and have blocked me from making anymore orders due to investigation I have tried making two more orders and they have declined them if I have received my order why would I buy the product again which is costing me more money then the first order.
Before all this I had to email to see where my order was as it had taken two weeks for them to deliver it and they explained they had high level of order been on sale (totally understand) I got an inappropriate email telling me not to email them again.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi Natalie,
We’re sorry to hear you were disappointed with your experience.
We have reviewed the correspondence relating to your order and can confirm that the order was delivered to the delivery address provided at the time of purchase. If this was not the address you intended to provide, this is unfortunately not something we can accept responsibility for, as the order was fulfilled and delivered according to the information supplied to us.
We have also checked the correspondence and would like to clarify the comment that you received an “inappropriate email telling you not to email us again”. Our last email to you did not state this. We asked you to confirm the full delivery address you intended the order to be sent to so that we could investigate the matter further. We also explained that the order had been sent to the address entered at the time of purchase.
We’re therefore unsure how a request for you to confirm the address you intended the order to be sent to could be considered inappropriate. This was simply a request for information so we could investigate the delivery issue you had raised.
Regarding further orders, your account is currently restricted due to the nature of the payment dispute associated with the original order. While this remains unresolved, we are unable to accept further orders from the same account. This restriction is related to the payment dispute and is not because you contacted us regarding your delivery.
We appreciate that this is not the outcome you were hoping for, but we do feel it is important that the circumstances and our correspondence are represented accurately.
Give Me Cosmetics
I’m happy!
I bought the set during their massive sale and was nicely surprised when it arrived very quickly. I have seen a noticeable difference with my hair with less frizz and dryness! The heatwave wrecked it. So I’m happy!
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi Stef,
Thank you so much for your lovely 5-star review!
We’re so pleased to hear your order arrived quickly, especially during our massive sale. It’s great to hear you’ve already noticed a difference in your hair, with less frizz and dryness. The heatwave definitely put our hair through it, so we’re glad our products have helped get it back on track!
Thanks again for your understanding and patience.
Give Me Cosmetics
I e mailed to see where my items was…
I e mailed to see where my items was and got a response the same day and was sorted fast,I got my items a short while after ,great communication service
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi Nicola,
Thank you for your 5-star review!
We’re really glad you got in touch with us and that we were able to get back to you so quickly and help get everything sorted. It’s lovely to hear your order arrived shortly afterwards and that you were happy with the communication and service you received.
We really appreciate you taking the time to leave us such a lovely review!
Give Me Cosmetics
Ordered nearly 2 weeks ago
Ordered nearly 2 weeks ago, absolutely nothing has arrived - not even any emails regarding the delay. Customer service is no existent, only AI generated responses basically stating you cannot cancel and get a refund. Think twice before ordering.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi Debbie,
We're sorry to hear you've been left disappointed with your experience.
We saw an exceptionally high volume of orders following our 50% Off Sale, which has unfortunately meant that some orders have taken longer than usual to leave our warehouse. We did update our delivery information before the sale to make customers aware that delays were possible, and this information has remained available throughout.
Our delivery timeframe of up to 10 working days, so we appreciate that the wait can feel longer when you're still waiting for that dispatch notification.
We understand the frustration of not receiving the update you were expecting. Our AI assistant is there to provide information while our Customer Service team works through the increased number of enquiries, but we appreciate that this isn't a substitute for speaking directly with a member of the team.
We're sorry for the inconvenience and appreciate your patience while we work through the backlog.
Give Me Cosmetics
Delivery takes forever
Giveme Cosmetics have good deals but when they add postage it’s not so competitive.
The worst thing of all is that delivery takes forever.
I ordered 10 days ago and my item is still not here .
I can fly to Italy and back in a day so it doesn’t make sense .
If I have to wait this long again then I’ll pick a similar product up from my local retail park
19. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi Harvey,
Thank you for your feedback. We're pleased to hear you enjoy our offers, although we're sorry the delivery time has left you disappointed.
We experienced a much higher volume of orders than usual following our 50% Off Sale, which has unfortunately impacted dispatch and delivery times. Our delivery information was updated before the sale to make customers aware that delays could occur, and we have continued to provide updates around the expected timeframes.
We completely appreciate that waiting for an order isn't ideal, especially when you're used to quicker delivery elsewhere. We hope your order arrives with you soon and that you'll consider giving us another chance in the future.
Give Me Cosmetics
Appalling customer service avoid
Order placed 10 days ago still not dispatched . When you enquire you just get an AI response ! Appalling customer service !will not be ordering again
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi Donna,
We're sorry to hear you're unhappy with your experience. Following our 50% Off Sale, we've been dealing with a significantly higher volume of orders than usual, which has unfortunately caused delays to dispatch.
Our delivery terms were updated ahead of the sale to make customers aware of the potential delays, and we have continued to communicate these throughout the sale period. We advised that orders could take up to 10 working days from dispatch for delivery.
Our AI assistant is also in place to provide customers with information while our Customer Service team works through the increased volume of enquiries.
We completely understand how frustrating it is to be waiting for an order, and we're sorry for the inconvenience caused. We appreciate your patience while we work through the increased demand.
Give Me Cosmetics
Svar fra Givemecosmetics
Hi Thomas,
Thank you so much for your lovely review! We're really pleased to hear you found our team helpful. We truly appreciate you taking the time to leave us your feedback.
Give Me Cosmetics
Shocking delivery!!
Shocking delivery!!! Nearly 2 weeks and still not received. Cannot understand why it takes so long, it’s painfully slow. Disappointed as I will not be purchasing again after waiting this long.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Givemecosmetics
Hi,
Thanks for your feedback.
We’re sorry to hear you were disappointed with the delivery timeframe. Our delivery information advises that orders can take 3–5 working days to be dispatched, with delivery taking place once the order has been dispatched. During particularly busy periods, dispatch times can be extended, and this information is provided in our terms and conditions and shipping terms.
We completely understand that waiting longer than expected can be frustrating, and we’re sorry this has affected your experience with us.
Give Me Cosmetics
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