Bought a beautiful dress via Debenhams, much nicer in real life than in photos and amazing quality. I had notice a labelling mistake which didn't affect my purchase but thought it should be passed on.... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered three beautiful dresses from Gina, however, they were all too long for my 5’2” frame and so I packaged them up and returned them. I had paid for them via Klarna, with an arrangement of 3 ins... Vis mer
I ordered a Gini London dress via Debenhams but received the wrong size. Dealing with Debenhams customer service to resolve this was a slow and tortuous process. I contacted Gini London’s customer ser... Vis mer
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I ordered a skirt which never arrived I contacted Gini London who did refund me and said that item is no longer in stock, but it is still showing as available on the website. They tried to blame co... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
MISSION To create effortlessly feminine, timeless fashion that empowers women to express their individuality for any occasion. We focus on versatile, easy- to-wear styles that seamlessly transition from day to night, ensuring our collections fit effortlessly into your lifestyle. Committed to responsible practices, we strive to craft pieces that not only look and feel beautiful but also support the communities we cherish. Our goal is to help every woman feel confident and stylish, every day. BRAND VALUES Style We believe in creating beautiful, versatile fashion that elevates the everyday with our signature designs. Our collections seamlessly blend the latest trends with timeless elegance, ensuring each piece offers a contemporary yet classic appeal. Empowerment We empower women of all shapes and sizes by celebrating their confidence and individuality. Our commitment to inclusivity and quality means that each design is crafted to make every woman feel her best. Community At the heart of our brand is a deep connection to the community. We prioritize giving back and making a positive impact, weaving these values into everything we do. Our dedication to quality and detail comes at accessible prices,ensuring everyone can enjoy exceptional fashion.
Kontaktopplysninger
Unit 1, Sabre House, 36-38 Gorst Road, NW10 6LE, London, Storbritannia
- info@ginilondon.com
- ginilondon.com
3,8
Bra
74 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 69 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing customer service
Amazing customer service. Contacted them via email re a refund I was waiting for. Immediate response and although there had been some error and my returned parcel wasn’t showing, because I had proof I’d dropped it at the post office, there was no questions just a fab response and a quick refund ..all actioned within 10 minutes! Fantastic! Thank you Gini…although returned an item I will definitely be looking to purchase from you again ,
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Sara,
Thank you for taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback! We look forward to serving you again and soon!
Warmest Regards,
Customer Service Team
Gini London
Amazing Quality
Bought a beautiful dress via Debenhams, much nicer in real life than in photos and amazing quality. I had notice a labelling mistake which didn't affect my purchase but thought it should be passed on. They responded immediately and were thankful for the information. I will definitely purchase again.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Louise,
Thank you so much for taking the time to share your kind feedback! We absolutely thrilled to hear you love your pieces and it will look stunningly beautiful on you. Once again, thank you for your genuine feedback- we really appreciate it! We look forward to serving you again and soon!
Warmest Regards,
Customer Service Team
Gini London
Great customer service
Jiya from customer service was especially helpful. Always very polite and prompt with responses.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Catherine,
Thank you, we sincerely appreciate your taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback on our customer service and on colleague Jiya. Feedback like yours helps us improve our customer service. We look forward to serving you again and soon!
Warmest Regards,
Customer Service Team
Gini London
Refund to Klarna.
I ordered three beautiful dresses from Gina, however, they were all too long for my 5’2” frame and so I packaged them up and returned them. I had paid for them via Klarna, with an arrangement of 3 instalments, the first payment taken out immediately. I noticed that the second payment was due to come out even though I had returned the dresses, so I notified Klarna, who paused the payment. I then contacted Gina, as some time had gone by since the package had been returned via Royal Mail. I was pleasantly surprised to receive an email the next morning confirming the return and an immediate refund. This was dealt with by Jiya, who was very pleasant and apologetic.
21. juni 2026
Anmeldelse skrevet uten oppfordring
I ordered a skirt which never arrived I…
I ordered a skirt which never arrived I contacted Gini London who did refund me and said that item is no longer in stock, but it is still showing as available on the website.
They tried to blame courier but the tracking said that the courier was awaiting the item from Gini London.
Total waste of time, will avoid this company in future.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Customer,
Thank you for reaching out to us. Please accept our sincere apologies for your recent experience with your order. At Gini London, our customers are at the centre of everything we do, and we are dedicated to resolving your issue as swiftly as possible. To help us locate your details and carry out a thorough investigation, could you kindly share your order number at info@ginilondon.com?
Once we receive the details, our dedicated team will promptly investigate your concern and get back to you with a clear update and a solution to resolve it in the best possible way.
Thank you for your patience and understanding.
Best regards,
Gini London Customer Service Team
Prompt and helpful response
I ordered a Gini London dress via Debenhams but received the wrong size. Dealing with Debenhams customer service to resolve this was a slow and tortuous process. I contacted Gini London’s customer service team and got a comprehensive and prompt response from Jiya who confirmed the correct size had been dispatched and indeed it was delivered later the same day. Next time I’ll avoid the middle man and go to Gini London direct.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Vivienne,
Thank you, we sincerely appreciate your taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback on our customer service and on colleague Jiya. Feedback like yours helps us improve our customer service. We look forward to serving you again and soon!
Once again, Thank you!
Warmest Regards,
Customer Service Team
Gini London
I ordered 3 Gini London dresses through…
I ordered 3 Gini London dresses through Matalan. Unfortunately, none of them suited me so I decided to return them. I assumed, I'd be able to return them to Matalan but they don't accept returns so I returned them to Gini London. After nearly a month, I have finally received my refund. Jiya (customer services ) was extremely helpful, she responded to my emails quickly and dealt with this as best she could, however, due to the length of time it took to get my money back, I would be very hesitant to order from here again.
14. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Maddie,
Thank you for taking the time to provide feedback about our customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, thank you for your kind understanding feedback, and we look forward to serving you soon!
Warmest Regards,
Gini London Customer Service Team
Helpful customer service staff
Helpful customer service staff. Order returned, no refund received, one email and this was resolved within 12 hours. Great service.
11. juni 2026
Anmeldelse skrevet uten oppfordring
I ordered two dresses from this site…
I ordered two dresses from this site and only one was in the package, so I got in touch with customer service and I am so happy with how quick they got back to me and resolved the issue. Excellent customer service thank you so much.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Gary,
Thank you! We sincerely appreciate you taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback, it helps us improve our customer service even better!
We look forward to serving you again and soon!
Once again, Thank you!
Warmest Regards,
Customer Service Team
Gini London
Would not recommend
I wanted to return the only two dresses I ordered from this company. I requested to do this as instructed on their website but never received anything back. I emailed three times to different email addresses, I also sent a copy of the tracking details but I still have not received any reply or of course my refund. I will not being using them again and I don't recommend them. Extremely unhappy with after sales service. #107421
Response to Gini London reply: The email has been sent AGAIN, the third time now to the email you gave.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Sue,
We sincerely apologise for the issue you've experienced, and we truly appreciate you bringing them to our attention. At Gini London, our customers are at the heart of everything we do, and we are committed to not only addressing your concerns but also enhancing our services to provide our customers with an exceptional experience. We would like to receive your inquiry with the order number at info@ginilondon.com.
Thank you for your valuable feedback, it helps us to improve our services and serve our customer better.
Kind Regards,
Customer Service Team
Gini London
Excellent Customer Service and Quality of Products
This was my first time ordering from Gini London. I originally came across their products on the Matalan website, but decided to order directly from Gini London as they had a discount code available, whereas Matalan's promotion only applied to their own branded products.
When my order arrived, unfortunately two items were missing. The only contact method I could find was an email address, so I got in touch and received a very quick response. I must admit I was a little nervous at first because I only read the reviews after the issue occurred and couldn't find any other way to contact the company. That's actually one of the reasons I wanted to leave this review.
From the moment I emailed, Jiya provided nothing but outstanding 5-star customer service. She responded promptly, kept me updated, and arranged replacement items without any hassle. I genuinely could not have asked for better service.
I ordered two bikinis and I'm delighted with both of them. The quality is excellent, they fit perfectly, and they look exactly as expected.
Based on both the product quality and the exceptional customer service I received, I would definitely order from Gini London again and would highly recommend them to others.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Liza,
Thank you, we sincerely appreciate your taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback on our customer service and on colleague Jiya. Feedback like yours helps us improve our customer service. We look forward to serving you again and soon!
Once again, Thank you!
Warmest Regards,
Customer Service Team
Gini London
Selected Express Delivery at the…
Selected Express Delivery at the checkout when placing my order 1 week ago. Till now the order still hasn't been delivered to me and and was only handed to the courier yesterday. Poor service.
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Hi there!
We sincerely apologise for the issue you've experienced, and we truly appreciate you bringing them to our attention. At Gini London, our customers are at the heart of everything we do, and we are committed to not only addressing your concerns but also enhancing our services to provide our customers with an exceptional experience. We would like to receive your inquiry with the order number at info@ginilondon.com.
Thank you for your valuable feedback; it helps us to improve our services and serve our customer better.
Kind Regards,
Customer Service Team
Gini London
No refund from March …
I ordered the cardigan through bohoo returned 1@back in March no refund I returned it to gini London and have not had a refund
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Customer,
Thank you for reaching out here. We sincerely apologise for the issue you've experienced, and we truly appreciate you bringing it to our attention. If you purchased your cardigan from Bohoo, please note that although it is a Gini Brand, third-party customer service is not managed by Gini. We apologise for this inconvenience.
At Gini London, our customers are at the heart of everything we do, and we are committed to addressing your concerns and enhancing our services to provide an exceptional experience. Should you have any other inquiries, please email us at info@ginilondon.com
Kind Regards,
Customer Service Team
Gini London
I ordered a dress from Gini London and ordered the wrong size, I emailed them as soon as I realised
I ordered a dress from Gini London and ordered the wrong size, I emailed them as soon as I realised my mistake got a reply immediately and they amended my order. Very impressed with the speedy way my query was dealt with.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Customer,
Thank you for taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your feedback, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
Jiya from customer services team helped…
Jiya from customer services team helped me out with my returns process( which I had purchased via Debenhams). Very efficient, quick and professional. She sent me the returns label via email as I was struggling with getting one myself via the portal.
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Karuna,
Thank you for taking the time to provide your valuable feedback about our customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
Company facilitated a refund under…
Company facilitated a refund under unusual circumstances.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Kate,
Thank you for taking the time taking the time for this amazing review! Our team is absolutely delighted to hear you had such a great experience with our customer service. Thank you once again! and we can't wait to assist you again soon!
Warmest Regards,
Customer Service Team
Gini London
Poor Quality and Poor Customer Service
I bought a black and white striped jumper from Gini London. Straight away, the black fluffed up and merged into the white - making the jumper look terrible and unwearable. Contacted Gini, but no response. Awful quality. Avoid.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Dear Customer,
Thank you for reaching out to us. Please accept our sincere apologies for your recent experience with your order. At Gini London, our customers are at the centre of everything we do, and we are dedicated to resolving your issue as swiftly as possible. To help us to improve our customer service, could you kindly share your order number at info@ginilondon.com?
Thank you for your valuable feedback, it helps us to improve our services and serve our customer better!
Best regards,
Gini London Customer Service Team
The customer service was excellent even…
The customer service was excellent even though I used their "chat" service I was still communicating with a real person as opposed to automated answers. The person who I dealt with was Rae who was extremely helpful and a credit to the company. I would have given a five star review but unfortunately one of the items I received had a slight fault on it but in all fairness I received a refund without any problems thanks in part to Rae
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Hi John,
Thank you for taking the time to provide feedback about our customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
Excellent purchases and service
Excellent purchases and service
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gini London
Hi Sheila,
Thank you for taking the time to provide your valuable feedback about our products and the customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
I love the item I ordered excellent…
I love the item I ordered excellent quality and fast delivery,I would order from them again
30. januar 2026
Anmeldelse skrevet uten oppfordring
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