Gin and Grace Anmeldelser 

I ordered a pair of earrings on the website. After approximately 2 weeks, I had never received any shipping information or an estimated delivery date. I sent two emails to the company a day apart and they weren’t answered, at least soon enough for me. There is no phone listed on the website so I had to google it. When I called in the operator was very pleasant and polite. She passed me over to a customer service rep, Susan, who looked up my order and told me that item was out of stock. Obviously unacceptable for a Xmas present. Susan got creative and asked if I could give her one day to try to resolve this. The next day as promised, Susan called me back to let me know that she was able to get the earrings pulled back from the Amazon warehouse as they sell there as well and that the earrings would ship out that day. I received the earrings shortly thereafter. So, the website could use some tweaks to tell the customer if an item is in stock as well as an estimated delivery date, especially during the Xmas season. A customer service phone number online the site would be nice as well. The good news is that everyone I dealt with from the operator to Susan were great to deal with. Kudos to Susan for coming up with a creative solution and communicating it back to me as promised. Oh and the earrings are absolutely beautiful! My wife will love them. Every company/vendor that you deal with will eventually make a mistake. Nobody is perfect. What distinguishes the mediocre ones from the exceptional ones is how they respond when something goes south. Gin & Grace has shown me that they are an exceptional company to do business with.

La bague est très belle mais la taxe la douane et le taux de change ont doublé le prix
C’est dommage

Beautiful ring as pictured. Lovely packaging, delivery within a week.

Beautiful Mexican Fire opal 14kt. gold earrings.Love,love,love them.Will be buying from here again! Free 2 day shipping too.

Ring is good value for the price. Matches the picture exactly. I like the design with natural emeralds.

The best ever purchased emeral earring. Ty so much Gin and Grace for such a wistful fmgift

Came quickly. Ring was beautiful

The earrings I ordered are stunning and were delivered in a little over one day

Excellent ring. The color of the stone is on the lighter side, but it goes very well with the rose gold.
Very good quality and good service. Arrived in no time.
The price was also a motivator.

The ring we bought for ou daughter was absolutely beautiful! She loved it!

Good experience about recent purchases

Goregous earrings. Color is vivid and pops! Good sized stones especially for price I paid. Very Happy!

For the size of these stones and the intensity of the color, I am very pleased with this purchase. This earring POPS.m

It’s a beautiful ring and the stone is clear! I bought it for astrological purposes!

I loved the setting. The stone not so much. The ruby is flat with no sparkle. At all.

Item seems to be of good quality. Price was right quick delivery time.

My ring is just like it was portrayed online. I am glad I purchased it . It has already become one of my favorites.
It arrived quickly and was packaged securely.

I ordered a ring from Amazon and returned it to Amazon. They received it on August 12th. Despite numerous calls and promise that my return would b processed immediately 30 days later I still did not receive my return. Terrible customer service. Beware of this company! I had wanted to order something else but cannot until I am refunded

I ordered two rings. One arrived quickly, and it’s beautiful. The other has yet to arrive, despite numerous attempts to reach customer service. No response from customer service. Very upset and still awaiting my ring.

Only two issues with the order process. 1) The website would not process my AmEx despite being one of the accepted forms of payment. 2) I don’t feel like I was kept up-to-date on pre-shipping status. I did not expect it to take 6 days to ship.