Service works well enough but customer service for billing questions via phone is non-existent. I have left two messages about needs to change our biling information and questions about future payment... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We have been with Simple Source Solutions for over 10 years. In the beginning, Todd assisted us with our web hosting and has since developed our entire web application. Any issues or service tickets g... Vis mer
Selskapet har svart
Our internet went down. The only way to contact simple source is via email which can't be done without internet. How about a phone number existing customers can call for situations like this. We h... Vis mer
Selskapet har svart
I had an outstanding experience with Simple Source Solutions! From start to finish, their team was professional, attentive, and truly went above and beyond to meet my needs. They provided tailored... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Simple Source Solutions provides innovative hosting and service offerings scaled to meet any need or budget. We specialize in hosting WordPress and Joomla websites, optimizing our cloud platform to deliver the best experience for hosting your site, period. We’re also nice to work with–separating us from the all too often cold and unconcerned mega-hosts of our day. This is why our customers love to Get Simple and have been doing so since 2008.
Kontaktopplysninger
Atlanta, USA
- sales@simplesourcesolutions.com
- getsimple.net
3,6
Middels
27 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent experience with Get Simple
I've hosted my website with getsimple.net for 7+ years now. And the only time I ever had an issue it was resolved lighting quick. I really appreciate that kind of customer service! I'd highly recommend working with them because they really do deliver a lot of value.
15. mai 2021
Anmeldelse skrevet uten oppfordring
Svar fra Simple Source Solutions
Joel, thank you so much for the positive feedback. Glad to hear you’ve been enjoying your hosting service and the value you get out of hosting your site with Simple Source. Thank you for your business!
Svar fra Simple Source Solutions
Hi,
So sorry to hear of your experience. There is little context given here for us to assist you and we would love the opportunity to make whatever is wrong, right for you. We value your business, and probably much like you, we truly want to help our customers given the opportunity to do so. We’re in business to provide high quality service and satisfaction.
The last ticket we have from you had the subject
“E-mails / Outlook is not working since the payment did not arrive on time. Account is paid but emails are down”
The last response from us was
“We have checked the account status and it is active and the mailing is working fine on it too. Our testing to our gmail account worked fine. Also mails are successfully receiving to your account without any issues.
If you are still facing issues, please update us with the error details at your end, so that we can check the issue in detail.”
It seems you didn’t pay your bill on time, then your account was suspended and you were experiencing some email connectivity issues after your account was suspended for non-payment. Suspension and cancelation are standard practices in every industry for non-payment.
We never heard anything back and then you requested that your account be cancelled. Again, we would love the opportunity to actually help you. Please let us know how we can help.
GetSimple is the best
GetSimple is the best! They are very fast to help us and answer your questions. Excelente work! I am very very Happy!!!
10. mai 2021
Svar fra Simple Source Solutions
Thank you so much for the kind words, Pierre! We are grateful for your business and love working with you. Thank you for Getting Simple!
Billing Assistance Via Phone Does Not Exist
Service works well enough but customer service for billing questions via phone is non-existent. I have left two messages about needs to change our biling information and questions about future payment options. I have still not received a call back but was able to make partial changes through the website to get us through the current year. But we will have the same problem next year unless it is corrected. This will take human interaction.
8. mai 2021
Svar fra Simple Source Solutions
Hi Karen,
Thank you for taking a moment of your valuable time to leave us this feedback.
We greatly value your business and find it unfortunate that we’ve left you less than fully satisfied. The most secure way to update payment information is through our website.
We have very nice humans ready to assist you and promise there are no issues we cannot easily and swiftly resolve for you. Can you please drop us a brief note describing the billing issue you’re experiencing at billing@simplesourcesolutions.com? This will open a ticket so we can securely assist you to your full satisfaction.
Thank you for your business!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.