getmycourse.com.au Anmeldelser 

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4,4

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Vurdert til 5 av 5 stjerner

Just want to say thank you to Skiltrak for always checking on me during my placement period, making sure everything was alright. It makes a real difference. Good job👏🏼 Shout out to Ms. Hanna... Vis mer

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Vurdert til 5 av 5 stjerner

I’d like to thank Kimberly from Get My Course for all her help with my diploma certificate. She was friendly, patient, and always quick to respond whenever I had questions. She followed up regularly a... Vis mer

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Vurdert til 1 av 5 stjerner

I am not happy with this company at all I wrote a review 3 weeks ago I recieved and escalation call asking me to accept another course and to see if I was delegable. I advised I did not want ano... Vis mer

Vurdert til 5 av 5 stjerner

5 stars to Miss RC for her amazing support! She truly went above and beyond to assist me throughout my journey. She made the entire process smooth, easy, and completely stress-free. With her guida... Vis mer

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  1. Karriere- og studieveiledning

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We are course aggregator. We help people recognize their work experience and get a formal Qualification. We were recognized as the 66th fastest growing startup in Australia by AFR(Australian Financial Review)


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TrustScore 4.5 av 5

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Vurdert til 5 av 5 stjerner

Very Satisfied with my Certificate III experience

I recently completed my Certificate III, and I am very happy with my experience. The course was well-organized, easy to follow, and provided me with the knowledge and practical skills I need for my career. The learning materials were clear and helped me understand each unit properly.

Hanna was wonderful as my Student Support throughout my studies. She was always approachable, responsive, and very supportive whenever I had questions or needed assistance. She made sure I felt guided and confident from start to finish.

My experience with GetMyCourse has been excellent. The team is professional, helpful, and truly committed to supporting their students. The process was smooth, and I always felt encouraged during my learning journey.

Completing this course has boosted my confidence, improved my skills, and opened more opportunities for my career. I highly recommend GetMyCourse to anyone looking to study and achieve their goals with great support.

27. februar 2025
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Congratulations on completing your Certificate III! That is a fantastic achievement and a major step toward building a rewarding career in the community and health sectors.

It is wonderful to hear that Hanna was such a consistent source of support for you. In a course that sets the foundation for your entire professional path, having a guide who is always approachable and responsive turns what could be a stressful experience into a confident one. We’ll be sure to share your kind words with her!

Vurdert til 5 av 5 stjerner

I was studying Certificate III in Individual support (ageing and disability)

I was studying Certificate III in Individual support; with Hanna as my Student Support. She made my study journey a lot easier; whenever I had queries she would assist in no time. Speaking to her was always like speaking to a family member . She deserve a 100 star review.

23. desember 2025
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A massive "100-star" congratulations to you! Completing your Certificate III in Individual Support (Ageing and Disability) is the first big step into a career that is as much about heart as it is about skill. It's so moving to hear that Hanna felt like family to you. In a course that focuses on caring for others, having a support person who truly cares for you makes a world of difference. We will make sure Hanna hears about your glowing review. Knowing she made your journey a lot easier is exactly why she does what she does.

Vurdert til 5 av 5 stjerner

Finally Seen, supported and Strengthened: The Journey That Restored My Hope and Confidence”

Finally Seen, supported and Strengthened: The Journey That Restored My Hope and Confidence”

I would like to take a moment to sincerely acknowledge Beverly and the incredible support she has given me throughout my educational journey.

When Beverly Santos came into my life, I was at a point where I had almost lost hope — not only in my course, but in many aspects of my life. After going through very difficult experiences, I found myself expecting disappointment again. However, Beverly proved that not every chapter ends the same way. She restored something in me that I thought I had lost.

Her patience, kindness, and unwavering support have truly made a difference. She did not just offer guidance — she provided reassurance, understanding, and every resource necessary to help me succeed. She took the time to listen, to encourage, and to believe in me when I struggled to believe in myself.

Beverly has an exceptional ability to work with people. She creates a safe and supportive environment where students feel seen, heard, and capable. Her passion for what she does is genuine, and what makes her even more remarkable is her ability to pass that passion on to others. She inspires growth, confidence, and determination.

To describe her impact as “five stars” does not feel sufficient. She is truly an outstanding staff member — someone any organisation would be fortunate to have. She is not only skilled and knowledgeable, but deeply compassionate. That combination is rare and powerful.

I am extremely grateful to have crossed paths with someone like Beverly. She has been a source of encouragement and healing in my life, and her positive influence continues to stay with me. The progress I have made is, in large part, because of her support, guidance, and belief in my potential.

Thank you, Beverly, for your dedication, your heart, and your commitment to helping others succeed. You are truly exceptional, and your work changes lives.

I look forward to continuing my journey with renewed hope and confidence — something you helped restore.

16. februar 2026
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This is one of the most moving testimonials we have ever received. It is a profound reminder that education is rarely just about textbooks and assessments; it is about the human connection that provides the safety net needed to keep going when life gets difficult.

Your words, "Finally Seen, Supported, and Strengthened," perfectly capture the transformation that happens when a dedicated professional like Beverly pairs her technical expertise with genuine empathy.

Vurdert til 5 av 5 stjerner

Kind support when you need it. GET My course offers not only courses but also strong support. The staff are friendly and approachable,and they helped guide me through difficult times.

My experience with GET my course has been very positive.The staff are kind, approachable, and always willing to help.During my difficult times. They guided and supported me,which made a big difference in my learning journey. I felt encouraged and supported throughout, and I am truly grateful for their help.

10. februar 2026
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Thank you for sharing such a heartfelt reflection of your time with Get My Course. It’s one thing to provide a curriculum, but it’s another thing entirely to provide a safety net when life gets challenging. Studying isn't just about reading textbooks, it’s about navigating life while trying to better your future. Knowing that our team was able to provide that human touch when you needed it most is the highest praise we could receive. We truly believe that a supportive environment is the foundation of a successful learning journey.

Vurdert til 5 av 5 stjerner

Oustanding Process

My name is Tom, and I recently completed the CHC62015 – Advanced Diploma of Community Sector Management through Get My Course. The entire process was clear, well-structured, and exceptionally well supported. RC guided me step by step, helping me effectively map my workplace experience to the course requirements with clarity and confidence.

RC’s support was outstanding, particularly given the demands of our busy schedules. The flexibility offered—especially the ability to submit documentation efficiently—made a significant difference. This was invaluable during a critical period when we were preparing for an NDIS audit, allowing me to meet compliance requirements promptly and with confidence.

I particularly appreciated the Recognition of Prior Learning (RPL) approach, which enabled me to balance my studies alongside running my business. Completing this qualification has strengthened my leadership capability, enhanced my professional confidence, and deepened my understanding of community sector management. Most importantly, it has directly supported the growth, governance, and compliance of my disability services business.

I highly recommend Get My Course to professionals seeking a supportive, practical, and efficient pathway to formal qualifications.

5. februar 2026
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Huge congratulations on this achievement, Tomasi! Successfully completing Advanced Diploma of Community Sector Management is a massive milestone, especially while navigating the high-stakes pressure of an NDIS audit.

It is fantastic to hear that RC was able to provide the outstanding support needed to bridge the gap between your busy schedule and the course requirements. Mapping years of workplace experience into a formal qualification requires a high level of precision, and we’re glad her guidance helped you do so with such confidence.

For a business owner in the disability services sector, this qualification is more than just a certificate; it’s a toolkit for governance and compliance. Knowing that this process directly supported your business during a critical audit period is exactly the kind of practical impact we strive for.

Vurdert til 5 av 5 stjerner

My name is Julie

My name is Julie, and I’ve completed my CHC33021 – Certificate III in Individual Support with Get My Course. The process was straightforward, well organised, and fully supported from start to finish. RC was always easy to reach and provided clear guidance, helping me understand the requirements and organise my evidence effectively.

I really valued the RPL process, as it allowed me to use my existing work experience and manage my time effectively while continuing my role. The requirements were clearly explained, making it easy to progress and stay on track while balancing work commitments.

1. februar 2026
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Congratulations, Julie, on achieving your Certificate III in Individual Support! It's wonderful to hear that the process felt so straightforward and well-organized for you. We know how busy the life of a support worker can be, so hearing that our RPL (Recognition of Prior Learning) pathway allowed you to balance your professional commitments while formalizing your experience is a huge win.

We’ll be sure to pass your thanks on to RC. She takes great pride in making the evidence collection process as clear as possible, and she’ll be delighted to know her support helped you stay on track from start to finish.

Vurdert til 5 av 5 stjerner

My name is Sharon

My name is Sharon, and I’ve completed my CHC33021 – Certificate III in Individual Support with Get My Course. The process was clear, well structured, and fully supported. RC was always approachable and guided me through the requirements, helping me organise my evidence and stay on track.

Completing this qualification has strengthened my practical skills and confidence in delivering quality support in the disability sector. I’m very grateful for the support I received throughout the journey.”

29. januar 2026
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Congratulations, Sharon, on achieving your Certificate III in Individual Support! It's a pleasure hearing that your experience with Get My Course was so positive. Navigating the evidence requirements for a qualification can be a detailed process, so we are thrilled that RC was able to provide the approachable and structured guidance you needed to stay on track.

Gaining national recognition for your skills is a major milestone. With your strengthened practical skills and newfound confidence, you are now even better equipped to make a meaningful difference in the disability sector. We are proud to have supported you on this journey!

Vurdert til 5 av 5 stjerner

I completed CET 3 in Individual Support…

I completed CET 3 in Individual Support with GetmyCourse and found the course clear, practical, and very beneficial for building real skills and confidence. Hanna was incredibly supportive throughout, which is why I’m now continuing with CET 4 in Aging with her. Highly recommend GetmyCourse for anyone looking for quality training and great student support.

28. januar 2026
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Congratulations on completing your Certificate III in Individual Support! It’s such a rewarding field, and building that initial foundation of practical skills and confidence is the best way to kick off a career in care. We're so glad to hear that Hanna was there for you every step of the way. It’s the ultimate compliment to her and to Get My Course that you’ve decided to continue your journey with us for your Certificate IV in Ageing Support. Transitioning from Individual Support to a specialized Ageing qualification is a smart move that will open up even more leadership and specialized care opportunities for you. We’ll be sure to pass your kind words along to Hanna; she’ll be thrilled to know she’s earned a "repeat" student!

Vurdert til 5 av 5 stjerner

Great advice

Great advice and very helpful with my questions and documentation.

27. januar 2026
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That is fantastic to hear! We know that navigating the documentation and evidence requirements can often feel like the most daunting part of a course, so I’m thrilled our team could provide the clarity and advice you needed to move forward confidently. Thank you for taking the time to share your experience; it’s great to know we’re hitting the mark with our support!

Vurdert til 5 av 5 stjerner

I’ve had a great experience with…

I’ve had a great experience with GetMyCourse so far. The enrolment process has been smooth, clear, and well structured. Communication has been professional and timely, and the team has been supportive throughout each step.

A special mention to Meg (MEG), who has been helpful, responsive, and easy to deal with. She explained the process clearly and ensured my documents were reviewed efficiently.

Overall, the experience has been positive and reassuring, and I would recommend GetMyCourse to anyone considering enrolling in a course and wanting guidance through the process.

16. januar 2026
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It is wonderful to hear that your journey with GetMyCourse is off to such a strong start! Thank you for sharing your experience so far.
We're delighted that you found the enrolment process smooth and well-structured. Providing professional and timely communication is a priority for us, as we know how important clarity is when you are starting a new qualification.

We'll be sure to pass your special mention along to Meg. She'll be thrilled to know that her responsiveness and guidance made the document review process easy and reassuring for you. It’s great to have her on the team!

Thank you for your recommendation. We are committed to supporting you through the rest of your course with that same level of excellence.

Vurdert til 5 av 5 stjerner

Great Expereince with Get My Course!

My name is Daniel, and I have just completed my CHC62015 – Advanced Diploma of Community Sector Management. The process with Get My Course was transparent, professional, and well-structured. I had one dedicated Student Support, RC, who was patient, knowledgeable, and very supportive in mapping my experience and guiding me on the right evidence to submit. Every step was clearly explained, and I always knew where I stood in the process.

Completing this qualification has strengthened my professional portfolio and boosted my confidence, knowing my skills and leadership experience are now nationally recognized. I’m excited about the new opportunities this opens up for me in the community and care sector, and I’m grateful for the support I received throughout my journey.

12. januar 2026
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Congratulations on this outstanding achievement, Daniel! Completing the course for Advanced Diploma of Community Sector Management is a significant milestone that speaks volumes about your leadership and dedication to the sector.

We are so pleased to hear that your experience was transparent and professional. It is wonderful to know that RC provided such expert guidance, as mapping years of high-level experience into a national qualification can be a complex task. We’re glad her patient and knowledgeable approach made the process clear for you.

Knowing that you now feel more confident with a nationally recognized portfolio is exactly the outcome we aim for. Your leadership experience is invaluable, and having the credentials to match will undoubtedly open many doors for you in the community and care sectors.

Thank you for choosing Get My Course and for sharing your journey with us. We wish you the absolute best in your career advancement!

Vurdert til 5 av 5 stjerner

Highly supportive and professional experience

I had a great experience completing my Certificate III in Individual Support. Blenda, my Account Manager, was amazing throughout the whole process. She was always friendly, supportive, and quick to respond, which made everything so much easier.

If I could give 10 stars, I definitely would, because the support was outstanding. This qualification has been very valuable for my career, especially in my work with NDIS clients.

Thank you so much, Blenda, for all your help and support.

8. desember 2025
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Thank you so much for your beautiful review and the virtual flowers! We are incredibly proud of you for completing your Certificate III in Individual Support. It's heartwarming to hear that Blenda provided such warm and outstanding support. We'll be sure to share your "10-star" praise with her—she will be absolutely delighted to know she made your journey easier and more successful.

We also really appreciate your insight regarding the documentation process. You hit the nail on the head: when students are as diligent and responsive with their paperwork as you were, it allows us to move everything forward smoothly. We're thrilled that this qualification is already adding value to your career, especially in your work with NDIS clients. Thank you for choosing Get My Course, and we wish you the very best in your professional journey!

Vurdert til 5 av 5 stjerner

My name is Elisiume

My name is Elisiume, and I have just completed my Diploma of Community Services through Get My Course, and I couldn’t be happier with the experience.

The RPL process was clear, structured, and well supported from start to finish. What truly made the difference was the guidance from my Account Manager, RC, who took the time to thoroughly explain each step of the process. RC patiently walked me through the requirements, clarified expectations, and provided clear guidance on how to map my workplace experience and documentation to the qualification standards.

I was especially grateful for the support in identifying the right evidence to submit. Instead of feeling overwhelmed, I felt confident that the documents I provided accurately reflected my skills, experience, and contributions in the community services sector. This support allowed me to complete my requirements efficiently and with confidence.

Completing this qualification has strengthened my professional credentials, increased my confidence, and reinforced my commitment to ongoing professional growth in Australia. It has helped me clearly demonstrate that I am serious about my career in community services and the quality of support I provide.

Thank you so much to Get My Course and especially to RC for the encouragement, professionalism, and genuine care throughout the journey. I highly recommend Get My Course to anyone considering RPL.

All the best, and thank you again!

— Elisiume

17. desember 2025
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Congratulations Elisiume, on successfully completing your Diploma of Community Services! It's such a pleasure to read about your journey. We are thrilled that you found the RPL process clear and structured, and that RC provided such exceptional support. Taking the time to map your extensive workplace experience to the qualification standards is a significant task, and we are glad RC’s patient guidance made you feel confident rather than overwhelmed.

It's wonderful to hear that this qualification has already strengthened your professional credentials and reinforced your commitment to your career here in Australia. Demonstrating your expertise through a Diploma is a powerful way to show your dedication to quality support in the community services sector. Thank you for your high recommendation and your kind words for RC; we will be sure to share this lovely feedback with her!

Vurdert til 5 av 5 stjerner

I completed my Advanced Diploma in…

I completed my Advanced Diploma in 2023, and the experience was truly valuable and transformative. From start to finish, the support I received was outstanding, particularly from my account manager, Blenda, who was consistently professional, responsive, and genuinely invested in my success.

The guidance provided throughout the process was clear, structured, and practical, making it easy to stay on track while balancing work and study. The qualification has significantly strengthened my skills, confidence, and strategic thinking, and it has directly contributed to the growth and credibility of my business.

I highly recommend this program to anyone looking to upskill, formalise their experience, and gain qualifications that deliver real-world value. The support, professionalism, and outcomes exceeded my expectations.

25. desember 2024
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Congratulations on completing your Advanced Diploma! It is wonderful to hear that your experience was so transformative and that you have already seen the direct impact on the growth and credibility of your business. We're especially pleased to hear your praise for Blenda. Having an Account Manager who is genuinely invested in your success makes all the difference, and we will be sure to share your kind words with her. It is great to know that the clear, structured guidance allowed you to balance your studies alongside your professional responsibilities so effectively. Strategic thinking and increased confidence are key outcomes of an Advanced Diploma, and we're thrilled that these skills are now delivering real-world value to your career. Thank you for your high recommendation and for choosing us to help formalise your experience!

Vurdert til 5 av 5 stjerner

Excellent Support

My name is Josephine, and I recently completed my second course with Get My Course - the Certificate III in Individual Support. Once again, I received excellent support from RC, who guided me in mapping my documents and navigating all the course requirements to ensure success.
This course has allowed me to strengthen my credentials in the community sector and further advance my career, giving me greater confidence and opportunities to make a positive impact.

8. oktober 2025
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That is absolutely fantastic, Josephine! Congratulations on completing your second course with Get My Course (the Certificate III in Individual Support!) It's wonderful to hear that you once again received excellent support from RC. Her guidance in mapping your documents and navigating the course requirements clearly ensured your success.

We are thrilled that this qualification has allowed you to strengthen your credentials in the community sector, giving you greater confidence and opening up further opportunities to make a positive impact. Thank you for sharing your achievement! We wish you continued success in advancing your career.

Vurdert til 5 av 5 stjerner

5 stars to Miss RC for her amazing…

5 stars to Miss RC for her amazing support! She truly went above and beyond to assist me throughout my journey. She made the entire process smooth, easy, and completely stress-free. With her guidance, I successfully completed my RPL in the Diploma of Community Services.
I would also be happy to proceed with the Diploma in Mental Health, as I believe it will open more opportunities for me when I am ready to move forward with my chosen career path.
I highly recommend GetMyCourse to anyone considering further study. Thank you again, Miss RC, for your outstanding support!

8. desember 2025
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That is absolutely fantastic feedback! We are delighted to award these 5 stars to RC for her truly amazing and outstanding support!
It's wonderful to hear that she went above and beyond to make your entire RPL process for the Diploma of Community Services smooth, easy, and completely stress-free.

We are very excited to hear that you are happy to proceed with the Diploma in Mental Health when you are ready, and we agree that it will certainly open up more opportunities in your chosen career path. Thank you for the high recommendation! We will ensure RC receives recognition for her exceptional dedication.

Vurdert til 1 av 5 stjerner

Very Poor communication. Irresponsible working. Frustration

Applied for certificate III childcare courses via RPL and paid $2560 (forced me to pay in 1 week). After collecting a the documents and evidence they said I can't do via RPL so Blenda informed me to change to online course or you want withdraw the course. I just told I don't have time do online course so I am withdraw the course. Please refund the money. Blenda requested for refund on 25th September to finance team. Finance team contacted me via on Oct 24th for the refund details ( 1 month for refund requests). Then they emailed me it will take 30 days to process. But till today 12 December. I didn't get any refund so almost I am waiting for 4 months for my refund. So I am going to raise complaint with NSW Fair trading today with compensation for my frustration and stress.

3. desember 2025
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I am personally addressing your correspondence and the serious concerns you have raised. I sincerely apologize for the significant distress and the unacceptable delay of nearly four months in providing you with a definitive resolution—this is a failure in our administrative processes for which I take full accountability.

I understand that after assessment, you were found ineligible for the RPL pathway and chose to withdraw, as the alternative course was not financially manageable at this time.

Based on a comprehensive review of the assessment process and the terms and conditions agreed upon at enrollment for the RPL service, the decision has been made not to return the fees paid. This decision is in line with our stated policy for services rendered up to the point of ineligibility.

We acknowledge that this outcome is highly disappointing, and we deeply regret the severe communication issues you endured. Your complaint has been escalated to the highest internal channels for final management review and follow-up regarding the service failures you experienced.

Vurdert til 5 av 5 stjerner

Great experience

I completed cert III INDIVIDUAL SUPPORT AGEING & DISABILITY course with get my course, and i had a very positive experience from beginning to end. I liked that i could learn at my own pace and go back to the lessons whenever i needed to. Everything was set up in a way that made studying feel smooth and stress free.

I would also like to mention my student support advisor, Hanna. She was very kind, patient, and ready to help whenever i had questions. She quickly replied and made sure i felt supported throughout the whole course.her support made a big difference in my overall experience.

By completing this course, i have learned many useful skills that can now apply in real situations. It has helped me feel more prepared for future opportunities, and it has given me confidence to continue learning and improving.i am very happy that i choose this course, and i truly appreciate the help I received along the way.

I would gladly recommend GetmyCourse to anyone who is looking for an easy to follow course with great support.

12. desember 2025
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Congratulations on completing your Certificate III in Individual Support (Ageing & Disability) with Get My Course! We're delighted to hear you had a very positive experience from beginning to end. It is great that you liked the flexibility of learning at your own pace and that the course structure made studying feel smooth and stress-free. Kudos go to Hanna! Hearing how she was very kind, patient, and made sure you felt supported throughout the whole course, plus always replying quickly to your questions, confirms the high standard of guidance she provides. Her support clearly made a big difference in your experience.

We're thrilled that this course has given you useful skills, increased your confidence, and helped you feel prepared for future opportunities. Thank you for gladly recommending Get My Course! We wish you immense success in your career.

Vurdert til 5 av 5 stjerner

I recently completed my Certificate III…

I recently completed my Certificate III in Individual Support (Ageing & Disability) through GetmyCourse, and I’m extremely happy with the entire experience.

From the beginning, Hanna, my Student Support, was absolutely amazing. She was consistent, patient, and always ready to guide me whenever I needed help. Whether it was understanding assessments, navigating the platform, or staying motivated, Hanna made the whole journey so much easier. Her support truly made a big difference, and I always felt that someone had my back.

The course itself was practical, well-structured, and flexible—perfect for balancing study with my personal schedule. I learned valuable skills that directly apply to real workplace situations, especially in aged care and disability support. Completing this qualification has opened new career opportunities for me and increased my confidence in delivering quality care.

I’d definitely recommend GetmyCourse to anyone looking to start or advance their career in community services. Great course, great support, and a great investment in your future!

12. desember 2025
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That is absolutely fantastic feedback! Congratulations on successfully completing your Certificate III in Individual Support (Ageing & Disability)! We are thrilled to hear that you are extremely happy with the entire experience. And we are doubly thrilled to hear about Hanna! Knowing she was consistent, patient, always ready to guide you, and made the whole journey easier confirms the exceptional support she provides.

It's wonderful that you found the course practical, well-structured, and flexible, allowing you to learn valuable skills directly applicable to aged care and disability support. Thank you for your strong recommendation! We wish you immense success as you advance your career in community services!

Vurdert til 4 av 5 stjerner

I recently completed the Diploma of…

I recently completed the Diploma of Counselling through the RPL process and was supported by one of the most responsive and positive team members – Ritchel.

From the very beginning, I felt fully supported. The guidance I received from her throughout the RPL journey was clear, encouraging, and tailored to my experience. Every step was explained in detail, which made the process smooth and stress-free. I was assisted in gathering the right evidence, understanding the requirements, and presenting my skills in a way that truly reflected my professional background.

Achieving the Diploma of Counselling has been a turning point in my career. The qualification has opened doors to new opportunities, enhanced my credibility in the field, and given me the confidence to pursue roles that align with my passion for helping others. It has not only improved my career prospects but also broadened the scope of services I can offer, making me more competitive and effective in my work.

I am genuinely grateful for the support I received during the RPL process and proud of how this qualification has elevated my professional journey.

That said, I do want to highlight one area of deep disappointment despite my energy and great efforts– the referral voucher incentive. I successfully organised two referrals, the process was absolutrely dsimissed and not honoured as expected. One referral was acknowledged, while the other was dismissed due to timing, leaving me denied the incentive.This will go further to the Consumer commission at the end of this year. This experience felt misleading and inconsistent with the otherwise professional support I received.

My recommendation: pursue the RPL process with confidence, as it is rewarding and worthwhile, but be cautious about relying on referral incentives, as they may not be delivered as advertised.

10. desember 2025
Anmeldelse skrevet uten oppfordring
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Thank you for sharing your detailed and honest feedback about your experience completing the Diploma of Counselling through the Recognition of Prior Learning (RPL) process.

We are absolutely thrilled to hear about the success and positive career turning point you achieved with this qualification. It is fantastic that your experience has opened new doors, enhanced your credibility, and boosted your confidence.

A huge thank you goes to Ritchel, whom you described as one of the most responsive and positive team members! We are incredibly proud that her guidance was clear, encouraging, tailored to your experience, and made the entire RPL process smooth and stress-free.

However, I sincerely apologize for the deep disappointment and frustration you experienced regarding the referral voucher incentive. You are right to point out that this experience felt misleading and contrasted sharply with the professional support you received from Ritchel.

Upon reviewing the internal records and email conversations concerning your two referrals, the status confirms that one referral was successfully enrolled, and one referral did not proceed with payment or commence the course. We regret that the communication around this process led you to believe both were successful, resulting in the denial of the incentive for the second referral. We understand this caused significant disappointment, and we will review our internal incentive communication procedures to prevent this type of confusion in the future.

Thank you for your balanced recommendation. We are glad you found the RPL process rewarding and worthwhile, and we appreciate your caution regarding the incentives, as this helps us address a critical administrative clarity failure.

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