Trying to change vehicle on policy is very difficult. Web chat that you are directed to takes you round in circles, only to then state that they cannot make change. Web chat then cuts off without an... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The whole process was quick and easy. Buying my insurance online was straightforward, and everything was clear from start to finish. The website was easy to use, and I received my documents promptly.... Vis mer
Selskapet har svart
A really great and helpful car insurance provider. You don’t realise until you have an accident how much you need a good insurance company to help you manage everything. Geoffrey Insurance were fantas... Vis mer
Selskapet har svart
It was easy to arrange car insurance with Geoffrey insurance and everything was explained in simply English. I am happy because last company didn't give me insurance to drive other cars possibly s... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company, dedicated to providing car and pet insurance at competitive prices. We aim to provide drivers with the lowest insurance prices and the best service in the business.
Skrevet av virksomheten
Kontaktopplysninger
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Storbritannia
- social@geoffreyinsurance-bisl.co.uk
- geoffreyinsurance.com
4,3
Enestående
18k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very easy quick smooth access to…
Very easy quick smooth access to there website and cheaper car insurance quote I would highly recommend and I look forward to to joining them for this year very happy so far 👍
22. desember 2025
Svar fra Geoffrey Insurance
Hi Yasmin,
It's fantastic to hear you would highly recommend us to others!
Kirsty
Quick and easy
24. desember 2025
Svar fra Geoffrey Insurance
Hi V B,
Thanks for your 5 star review and feedback!
Kirsty
Good respect and clarity pleasure to…
Good respect and clarity pleasure to deal with
24. desember 2025
Svar fra Geoffrey Insurance
Hey Andrew,
Thank you so much for taking the time to leave us your fab review!
Vicky
Great easy to use
Great easy to use website with great communication
Would recommend
21. desember 2025
Svar fra Geoffrey Insurance
Hi Darren,
Thanks for the 5 star review! It's fantastic to hear you would recommend us to others!
Kirsty
One of the best insurers I’ve been…
One of the best insurers I’ve been with. Communication has been great and everything has been no-nonsense and easy to navigate. I’ve decided to move on this year but only due to price comparisons. It was so easy to decline the renewal quote and close things off. Would definitely consider re-insuring with Geoffrey in the future and highly recommend.
28. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Shelley,
Thanks for such a fantastic 5 star review! We're so pleased to hear you would highly recommend us to others!
Kirsty
Geoffrey are my go to
I have used Geoffrey Insurance for years. Their customer service is excellent and website is so easy to use.
I have used other insurers but find Geoffrey are so competitive I end up going back. Just renewed again with them.
Would 100% recommend and will continue to use.
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Emma,
It's fantastic to hear you would 100% recommend us to others for their insurance needs!
Kirsty
Overall it was a very good experience
Overall it was a very good experience. Everything went very smooth and fast. Very good insurance company !
26. desember 2025
Svar fra Geoffrey Insurance
Hi Seyar,
It's great to hear you found insuring with ourselves was smooth and fast!
Kirsty
Wish I had read the reviews before!
Lost my job so direct debit bounced, had an email to say I needed to make a payment via the call centre or My Account. Have since found work and tried to make the payment online to bring the account back upto date however I am unable to do so even though the email says I can, virtual chat is useless as it just sends you in a circle and tells you to call the office...........which is closed website keeps freezing or timing out and saying theres a problem Oh and dont bother trying to send an email there isnt one available. Policy is now going to be cancelled at midnight. Now i know why these guys are cheap, do yourself a favour and avoid and pay a little bit more.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi James,
I'm sorry to hear about the issues you had regarding a missed payment on your policy and getting in touch. Please can you email your policy details over to social@geoffreyinsurance-bisl.co.uk so we can look into this further for you.
Kirsty
There is no way to cancel a renewal on…
There is no way to cancel a renewal on the portal other than webchat, which I have done yet I am still getting reminders that my policy in force & payment outstanding. Called the number waited 25 min to be connected spoke to a very unhelpful lady re the webchat cancellation, she said the policy is still in force then she just hung up on me. I will be contacting the insurance ombudsman.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Surinder,
We’re sorry to hear about the difficulties you’ve experienced. Please email your policy details to social@geoffreyinsurance-bisl.co.uk, and we’ll make sure the right team gets in touch to assist you further.
We appreciate your patience and will do everything we can to help resolve this quickly.
Leanne
Easy to get car insurance
Easy to get car insurance. I have had no problems with getting car insurance and it was cheaper than my renewal quote
17. april 2025
Svar fra Geoffrey Insurance
Hi Rakesh,
It's great to hear you found it easy getting car insurance with ourselves!
Kirsty
Awful company
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi,
Thanks for sharing your feedback. I’m really sorry to hear you feel that way, that’s not the experience we want for our customers.
Please email your policy details to social@geoffreyinsurance-bisl.co.uk so we can get in touch and see how we can help.
Leanne
I got my refund, but…
Geoffrey rang me after I posted my one star review and apologised for taking 677.71 on my credit card after I had cancelled my policy. I received a full refund today. My beef about this company is their website. The webpage you need to opt out of ‘automatic renewal’ is buried and difficult to find. Another beef is that I never opted IN for ‘auto renewal’ - that must have been by default. That’s wrong. So until they change their website so it’s easy to cancel your policy they only get One Star from me.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Roger,
Thank you for taking the time to share your experience. We’re sorry for the frustration caused and acknowledge that the charge after cancellation should not have happened. We’re pleased Geoffrey was able to speak with you directly and that a full refund has now been processed.
We also appreciate your feedback regarding our website and the automatic renewal settings. Your comments about the opt-out process being difficult to find and automatic renewal being applied by default have been noted and shared with our digital and compliance teams. This is valuable feedback, and we agree that managing renewals should be clear, transparent, and easy for customers.
Thank you for taking the time to share your experience. We’re sorry for the frustration caused and acknowledge that the charge after cancellation should not have happened. We’re pleased Geoffrey was able to speak with you directly and that a full refund has now been processed.
We also appreciate your feedback regarding our website and the automatic renewal settings. Your comments about the opt-out process being difficult to find and automatic renewal being applied by default have been noted and shared with our digital and compliance teams. This is valuable feedback, and we agree that managing renewals should be clear, transparent, and easy for customers.
Vicky
Svar fra Geoffrey Insurance
Hi,
Thank you for your feedback! We’re pleased to hear you found the process very simple and straightforward.
Leanne
Never trust these cow boy company…
Never trust these cow boy company they're the worst I have to deal with and their lies I'm disabled driver and told them everything and now they have cancelled my insurance after I have provided them with everything . Disgusted with their level service I will be be looking into taking this further.
14. desember 2025
Svar fra Geoffrey Insurance
Hi Mr A Hasib,
We’re sorry to hear that you’re unhappy with your experience.
When arranging an insurance policy, it’s essential that all information provided is accurate and complete. During our validation process, we identified discrepancies between the information declared at policy inception and the documentation later provided. Unfortunately, this meant the policy could not continue, in line with our underwriting terms.
We understand how upsetting policy cancellation can be, however this decision was not taken lightly and followed a thorough review of the information available to us.
If you believe our decision was made in error or you have further evidence you feel should be considered, you are welcome to raise a formal complaint so the matter can be independently reviewed.
Vicky
Terrible Service
Despite paying for legal protection when I was involved in a non-fault accident I received no help from Geoffrey Insurance and had to deal with 8 other companies and spend nearly 8 hours over several months dealing with matters that should not have been down to me in order to receive payment from a 3rd party
13. desember 2024
Svar fra Geoffrey Insurance
Hi Scott,
We’re very sorry to hear about your experience and apologise for the frustration and inconvenience this caused.
We understand that after a non-fault accident, especially with legal expenses cover in place, you expected clearer support. We’re sorry you felt unsupported and had to spend significant time dealing with multiple parties — this is not the experience we aim to provide.
If you’d like us to review your case, I will escalate this to our Complaints Team so that this can investigate further.
Vicky
I had insurance with them and they…
I had insurance with them and they are asking me money that I believe I don't owe them.
I called them more than 10 times with no settlement.
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Mohamned,
Thank you for reaching out to us!
I can completely understand your frustration and being told that you owe money if you do not think it is correct. Please send your policy details to me at social@geoffreyinsurance-bisl.co.uk and I will be happy to look into this thoroughly for you.
Vicky
Geoffrey care about customer feedback
Following a very unpleasant experience with various call handlers I received a call from the service recovery team. Spoke with a very knowledgeable lady, Leanne, who listened and actually made me feel that customer experience is really important to them. Cannot fault the way she handled my complaint . Thank you
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Claire,
Thanks for taking the time to speak to me today! I'm really pleased I was able to resolve this for you. If there is anything else you need help with please let me know.
Leanne
Great Qulity Great service thank you everything
Great Qulity Great service and thanks for letting me
12. desember 2025
Svar fra Geoffrey Insurance
Hi,
Thank you for your 5 star review and feedback. It's great to hear you were happy with the quality and service.
Leanne
Cancelled my auto renew a month before…
Cancelled my auto renew a month before it ran out via the app. Get an email day before auto renew saying they'll auto renew the insurance at a significantly higher price. Tried cancelling policy on app and ability to do so was not there or very well hidden. Sent email day before renewal to cancel. Called them the day of the renewal to cancel as they had taken £975 from my account, even though it was supposed to be taken 4days later. Asked to cancel and get refund immediately. They said they would cancel and refund me in 5-7 days. I asked for written confirmation via email or SMS that i will get full refund, operator put me on hold for few minutes and said they cannot send me any form of confirmation I would he getting my money back, it was not company policy. 10 minutes later I get a SMS saying my policy is renewed for the year. Absolutely shocking! I had to call back to clarify that I had spent 45mins on the phone less than 1hr ago cancelling my policy. Operator confirmed policy was cancelled and a mix up occurred in the message via email to me. It wasn't via email but via text. I am still waiting for the confirmation they promised to send me via email that the policynis cancelled. 7 days have passed and nothing and no refund to my bank account. I'll be taking this matter to the Ombudsman.
Terrible service and incompetence!
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
**UPDATE 12/12/25**
Thank you for taking the time to speak with me today. I’m glad we were able to resolve everything this morning. As discussed, I’ve sent your email, and it should be with you shortly. If there’s anything else I can help with, please don’t hesitate to get in touch.
Leanne
Hi Henry,
Thank you for sharing this in such detail. I’m really sorry to hear what you’ve been through. That sounds incredibly frustrating and stressful, especially with such a large amount involved.
You should never have to chase for confirmation or clarity after cancelling, and the mix-up with the SMS and lack of written confirmation is unacceptable. We understand how important it is to feel reassured when waiting for a refund, and we’ll make sure this is looked into urgently.
We’ll be in touch with you to see how we can help and confirm the next steps.
Leanne
Documents arrive promptly and…
Documents arrive promptly and efficiently. Premium competitive.
28. november 2025
Svar fra Geoffrey Insurance
Hi Tony,
It's great to see you've received your documents. Thank you for your review.
Rachel
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.