Trying to change vehicle on policy is very difficult. Web chat that you are directed to takes you round in circles, only to then state that they cannot make change. Web chat then cuts off without an... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The whole process was quick and easy. Buying my insurance online was straightforward, and everything was clear from start to finish. The website was easy to use, and I received my documents promptly.... Vis mer
Selskapet har svart
A really great and helpful car insurance provider. You don’t realise until you have an accident how much you need a good insurance company to help you manage everything. Geoffrey Insurance were fantas... Vis mer
Selskapet har svart
It was easy to arrange car insurance with Geoffrey insurance and everything was explained in simply English. I am happy because last company didn't give me insurance to drive other cars possibly s... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company, dedicated to providing car and pet insurance at competitive prices. We aim to provide drivers with the lowest insurance prices and the best service in the business.
Skrevet av virksomheten
Kontaktopplysninger
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Storbritannia
- social@geoffreyinsurance-bisl.co.uk
- geoffreyinsurance.com
4,3
Enestående
18k anmeldelser
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
unstoppable spam
my policy expired on 11/4. I didn't renew. Yesterday (14/4) I received a text asking for feedback. I attempted it, but received another text saying the survey was now closed.
This text repeated 14 times between 17:46 and midnight, then a further 65 times today. I called to ask for this to stop. It's distracting and clearly an error.
The operative told me my policy had been cancelled on 11th. It had actually expired that day. she said because I don;t have a policy with them there is nothing they can do. I said I'd have to leave a bad review if they couldn't fix the problem. She asked me to hold while she took advice. When she came back to me, she said that the problem was caused by my marketing preferences, which had now been turned off. I know this was false. During my year with Geoffrey I received no marketing mails. I always decline these when taking out a new service.
Since the call, the messages persist. I tried the chatbot, but it read my posts as an inquiry about payment.
There is no customer service number.
I won't die from this, obviously, but it's annoying and I see it as very unprofessional.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Richard,
I'm sorry to hear you have been receiving multiple communications asking you to leave a review with ourselves. We will be in touch to discuss this further and try to get this sorted for you.
Kirsty
Svar fra Geoffrey Insurance
Hey,
Thank you for taking the time to leave your five-star review!
Vicky
Great experience
Am new customer from last month nd my experience with you is very good
5. april 2026
Svar fra Geoffrey Insurance
Hello Sukhdeep,
Thank you for your wonderful 5 star review!
We’re so glad to hear that your experience as a new customer has been very good. Providing a smooth and positive experience is exactly what we aim for at Geoffrey Insurance!
Thanks for choosing us!
Laura
Svar fra Geoffrey Insurance
Hi Gavin,
Thank you for your fantastic 5 star review!
We’re so pleased to hear that you received quick and friendly service and that all your needs were met. Providing a smooth and helpful experience is exactly what we aim for at Geoffrey Insurance!
Thanks for choosing us!
Laura
Svar fra Geoffrey Insurance
Hi Khalil,
Thank you for taking the time to leave your review and feedback with ourselves!
Kirsty
Svar fra Geoffrey Insurance
Hi L L,
Thanks for your 5 star review and feedback!
Kirsty
you wanted £24 to cancel my last months…
you wanted £24 to cancel my last months policy of £20 when i refused your secretary said leave it . then you sent debt collectors . scammers
5. april 2025
Svar fra Geoffrey Insurance
Hi Andrew,
Thank you for your feedback. I’m really sorry to hear about your experience. I’ve now escalated this matter directly to our Complaints Team, and they will be in touch with you to look into what happened.
We take situations like this seriously and appreciate you bringing it to our attention.
Leanne
Avoid at all costs!!
Avoid at all costs!!
Renewal quote had a 33% increase on last year's price £900 to £1200
Got a quote from moneysupermarket.com for half the price £621
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Steven,
Thank you for sharing your feedback. We’re sorry to hear that your renewal price was higher than expected. Premiums can change from year to year due to updates in underwriting criteria, individual risk factors, or wider market conditions, but we completely understand how frustrating it can be when the increase feels significant.
We appreciate you highlighting the difference between your renewal quote and comparison site prices. Your feedback is valuable and will be passed on to the relevant teams so we can continue to review and improve our pricing approach and customer experience.
Thank you again for taking the time to leave your review.
Leanne
Resolved - eventually.
I wouldn't use this company again! I declined a policy online and they renewed it anyway. Customer Service were helpful enough but it will have taken me over 2 weeks to get my money returned to my card if it comes when they say, completely unacceptable when it's their system at fault. I don't trust them and will avoid them in future. PS - after posting this review the company responded and refunded my payment very quickly. Therefore I've awarded them an extra star.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi pam,
I am very sorry to hear that you are unhappy with your experience.
We do aim to be as transparent as possible and notify our customers weeks in advance of the renewal of our intention to automatically renew unless you either decline the renewal online or tell us over the phone.
If you would like to send your policy details to us at social@geoffreyinsurance-bisl.co.uk I would be happy to review this for you.
Vicky
Amateur service and Greedy with it.
Wanted to change the policy to a new vehicle on the following Monday and spoke to a foreign sounding woman who wanted to know the price?? I went round in circles for 30+ minutes asking the price of what? She refused to put me through to anyone else, I tried giving her the cost of the new car but not what she wanted? In the end I had to revoke the policy (which I did not want to do) and was charged £131.76 for the privilege. Absolutely dreadful service and total lack of expertise. And Greedy with it
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi martin,
We’re sorry to hear about your experience and understand how frustrating this must have been.
This isn’t the level of service we aim to provide, and we’ll share your feedback with the relevant teams. If you’d like us to look into this further, please send your policy details to us at social@geoffreyinsurance-bisl.co.uk and we’ll be happy to help.
Vicky
I think it's still very early
I think it's still very early. The power of 1 evaluation with the company is so serious and responsible, which I believe it is and I only start using my insurance on the 22nd on Saturday, therefore, I had no experience. It is the first contact. But I hope that this company is a responsible company. And that you can provide an excellent service in any way. I want to thank you for the opportunity to be with you.
20. mars 2026
Svar fra Geoffrey Insurance
Hi Roberto.
Thank you for your thoughtful message and for choosing us for your insurance cover.
We understand that this is your first experience with us, and we truly appreciate the trust you’ve placed in our company. Providing a responsible, reliable, and high-quality service is very important to us, and we’re committed to supporting you every step of the way.
Vicky
Absolutely amazing customer service…
Absolutely amazing customer service really easy and well managed
13. mars 2026
Svar fra Geoffrey Insurance
Hi,
Thank you for your 5 star review and feedback. It's great to hear you're happy with our customer service.
Leanne
Never will use this company again ……
Never will use this company again … talk about kicking you when you’re down the charges they add when you haven’t got enough money in the bank for a few days and no help or understanding at all
1. mars 2026
Svar fra Geoffrey Insurance
Hi Marisa,
Thanks for taking the time to share your feedback. I’m really sorry to hear how stressful this has felt for you. Charges landing when money is tight can be overwhelming, and it’s the last thing you need when you’re already having a tough time.
We never want anyone to feel there’s no understanding or support, so we’d really like to take a closer look at what’s happened and see what we can do to help get this sorted for you.
We will be in touch with you to see how we can help.
Leanne
I had to pay £60 because Geoffery don't insure electric vehicles
New car day arrived, went on line to amend my policy and was unable to do so.
I called customer services to make the amendment, only to be told that they will not insure my vehicle as it is electric. And they will have to cancel the policy and charge me £60.00 for the priviledge.
Not happy, I did not want to cancel. I just wanted to amend the vehicle and was prepared to pay the extra premium. But not to pay for cancelling the policy when its there fault for not being able to insure electric vehicles.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Ian,
Thank you for taking the time to leave your review and feedback with ourselves. I'm sorry to hear we were unable to offer a quote to insure your new vehicle with ourselves and you were unhappy with the cost to cancel. Please can you email your policy details over to social@geoffreyinsurance-bisl.co.uk so we can discuss this further with you.
Kirsty
AVOID THIS COMPANY !!!
They may be cheap for car insurance but you never know what they’re like until you have to report an incident. Absolutely awful….., after initial contact they don’t want to be bothered with you so if you’re happy to spend hours on the phone being passed to 5 or 6 different departments all telling you different things then sign up. Better off going with a more reputable company
.
13. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi,
Thank you for taking the time to leave your feedback. We’re really sorry to hear about your experience, as this is not the level of service we aim to provide. We understand how frustrating it is to feel passed between departments and not receive clear information, especially during a stressful situation like reporting an incident.
We’d really like to look into this further for you and raise it directly with your policy underwriter. If you could please email us your policy details to social@geoffreyinsurance-bisl.co.uk, we will make sure this is reviewed properly and handled as quickly as possible.
Leanne
Great as long as you don't need to…
Great as long as you don't need to claim, communicate or renew. Update. *** Geoffrey phoned me to discuss my experience, confirmed my ludicrous renewal quote had been a mistake and would send me an correct and improved offer. As yet, nothing received....alternative insurance has obviously been secured.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Paul,
Thank you for taking the time to leave your review and feedback with ourselves. I'm sorry to hear you are unhappy with our service. Please email your policy details over to social@geoffreyinsurance-bisl.co.uk along with what issues you have experienced, and we will try and assist you further.
Kirsty
Very helpful when needed
12. februar 2026
Svar fra Geoffrey Insurance
Hi Paula,
Thank you for leaving your five-star feedback!
Vicky
Svar fra Geoffrey Insurance
Hiya,
Thank you for your 5 star feedback!
We’re glad to hear you found the experience very easy. Making insurance simple and hassle-free is exactly what we aim for!
Laura
Disgusting customer service
Disgusting customer service from this insurance company. Cannot give a simple quotation to change my car unless I buy it 1st and then call them to change so then I have no choice! No option to send an email complaint in this day and age!! It's 2026!!! Absolute shambles of a provider. AVOID AT ALL COSTS!!!
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hello Imy,
Thank you for taking the time to leave your feedback!
We’re really sorry to hear how frustrated you felt during your experience — that’s certainly not the impression we want to leave. We completely understand why you’d want clarity on the cost of changing your car before committing to a purchase.
Mid-term vehicle changes can sometimes only be fully confirmed once the new vehicle details are finalised, as premiums are calculated using the exact registration and risk information. That said, we appreciate how this can feel limiting, and your feedback is important in helping us review how clearly we explain this process.
We’re also sorry you found it difficult to raise a complaint by email. We know convenience matters, and we’re always looking at ways to improve how customers can get in touch with us.
If you’d be open to it, we’d really welcome the opportunity to look into this further for you.
We will be in touch with you shortly and we’ll make sure your concerns are properly reviewed.
Thank you again for your feedback!
Laura
Worst insurance company ever police…
Geoffery insurance company worst insurance company ever police stopped my wife saying was not insured luckly they never seized it had to get a one day insurance to get home. This started on the the 8th Feb and just sorted out on the 27th .So stressful and talk about anxiety .They would not give us a copy of the certificate of insurance. Luckly it's sorted. Never again.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Geoffrey Insurance
Hi Kenny,
Thank you for taking the time to share your experience — and we’re really sorry to hear how stressful this situation was for you and your wife!
We can only imagine how worrying it must have been to be stopped and told there was an issue with the insurance. That’s never something any customer should have to go through, and we completely understand the anxiety it would have caused.
We’re pleased to hear the matter has now been resolved, but we’re sorry it took longer than it should have. Your comments regarding the certificate of insurance are also important, and we’ll be sure to feed this back internally as we’re always looking at how we can improve our service and communication.
If you’d like us to review the situation in more detail, please email your policy details to us at social@geoffreyinsurance-bisl.co.uk — we’d be more than happy to look into it further!
Thanks Laura
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