The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the qu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting... Vis mer
Selskapet har svart
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Selskapet har svart
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktopplysninger
PO Box 1187, 90249, Gardena, USA
- genmobile.com
3,3
Middels
373 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Gen Mobile
Hello Farshad, I appreciate your feedback! If you have any inquiries or require assistance with your account, feel free to give us a call!
Svar fra Gen Mobile
Hi Sandra, thank you for your five-star review! We’re glad to hear Gen Mobile makes you feel safe and comfortable. That’s always our goal, and we truly appreciate you choosing us.
plan is good but phone runs slow
The plan is good but the phone runs really slow. When can I upgrade?
3. april 2026
Svar fra Gen Mobile
Hi Caidon, thank you for your feedback. Our Lifeline phones are provided for free as a courtesy from Gen Mobile. Our phones are designed for essential use (calls, texts, and light browsing), but for better performance, we offer low-cost upgrade options. Call 611 to explore the upgrade options if you are interested.
Svar fra Gen Mobile
Hi Michelle, thank you for your feedback. Our Lifeline program includes a free phone from Gen Mobile for eligible customers, with options to upgrade to other devices. Our phones are designed for everyday use like calling, texting, and light browsing. A member of our team will reach out to you to look into your account and see how we can help. If you need immediate assistance please call 611 or chat with us at genmobile.com.
Svar fra Gen Mobile
Hi David! 🎉 Thank you so much for choosing GenMobile as your service provider. We truly appreciate you and are excited to have you with us. If there’s anything you need or any questions come up, we’re always here to help!
gen mobile have 0 idea popped up so if it's some free service they've done nothing for me didn't get phone or service so there's that so why you even contact me shows how out of touch with customer ba
and now since it's a bad review you won't even let me leave one and keep saying oh you got to go back no I don't you're out of touch with your customer base you wouldn't help me out and now you're asking how your service is why don't you keep up with what you're doing
2. april 2026
Svar fra Gen Mobile
Hi Stephen, we’re sorry for the frustration. It looks like you may have had some interaction with us, but didn’t receive service. We’d like to understand what happened and clear up any confusion. A member of our team will reach out to you to investigate your issue further.
Because don’t work and the internet is…
Because don’t work and the internet is slow and keep dropping calls
1. februar 2026
Svar fra Gen Mobile
Hi Schmone, we’re sorry you’re experiencing this. Gen Mobile is backed by America’s largest 5G networks, and call quality and data speeds can vary depending on location and device. If you’re running into issues, please call 611 or chat with us at genmobile.com so our team can take a closer look.
Svar fra Gen Mobile
Hello Kenneth! We appreciate your five-star review! It's wonderful to know that you are pleased with our service. We are excited to keep delivering the best experience for you.
Great service.
2. april 2026
Svar fra Gen Mobile
Hi Santiago, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Svar fra Gen Mobile
Hi Robert, thanks for your review. We're glad to hear your experience with Gen Mobile has been smooth so far. If you ever have questions or feedback, feel free to reach out. We're always here to help!
The company is doing great!
2. april 2026
Svar fra Gen Mobile
Hi Richard, thank you for your feedback! We're glad you're enjoying your experience with Gen Mobile. We're here to help anytime.
Continuous service
2. april 2026
Svar fra Gen Mobile
Hi Christopher, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
Everything great service apps and all
2. april 2026
Svar fra Gen Mobile
Hi Tiffany, we’re glad to hear your experience has been smooth! Thanks for your review, and feel free to reach out anytime.
The reliability of coverage is great
The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the quality isn't that great.
2. april 2026
Svar fra Gen Mobile
Hi Tamara, we appreciate your feedback! Our Lifeline phones are provided for free as a courtesy from Gen Mobile. Our phones are designed for essential use (calls, texts, and light browsing), but for better performance, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 to explore the upgrade options if you are interested.
Cheap phone
Cheap phone, not the best service. It’s a cheap quality. I’m not liking the service at all.
2. mars 2026
Svar fra Gen Mobile
Hi W.K., thank you for your feedback. Our Lifeline phones are provided for free as a courtesy from Gen Mobile. Our phones are designed for essential use (calls, texts, and light browsing), but for better performance, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 to explore the upgrade options if you are interested.
Svar fra Gen Mobile
Hi Eldaja, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
I’d love it but my phone has been…
I’d love it but my phone has been turned off and I need it back on.My phone broke and I had to put it in a phone when I got one.. now my service is shut off
1. april 2026
Svar fra Gen Mobile
Hi Tiffany, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
My phone was stolen couldn't reach…
My phone was stolen couldn't reach anyone as it was after hours so I emailed never got a response.
So been without my lifeline
14. januar 2026
Svar fra Gen Mobile
Hi Stephen, I'm really sorry to hear about your phone being stolen. I totally understand how frustrating that situation can be. Please give us a call at 833-528-1380 or chat with us at genmobile.com so our customer support team can help you report it and review your options.
Svar fra Gen Mobile
Hi Michelle, thanks so much for the great review. We’re glad the service was there when you needed it.
My phone looses service and now I can't…
My phone looses service and now I can't receive or make any calls. Please let me know what I have to do to fix this problem
30. mars 2026
Svar fra Gen Mobile
Hi Billie, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
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Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.