Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

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I tried to find out if I can get the original Sonocent. I was hoping that they brought it back, after replacing it with the (supposedly better) 'Glean', which is woefully inadequate. It seems I could,... Vis mer

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I have been loving this app. It makes note taking so much easier, and if you’re not good at writing notes but still want to look back at the important bits, it allows you tell yourself where you want... Vis mer

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Vurdert til 4 av 5 stjerner

I have found Glean to be really helpful with recording lectures and also marking important areas within the recording which I can revisit later to add notes in. However I have found it disappointing t... Vis mer

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I haven't used it yet as I've been told I cant use with firefox, which I have been using for years and feels comfortable and safe and I like that it is a community-run and it gives me a voice in how... Vis mer

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Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

33 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

I haven't used it yet ,as,been told cant run on firefox…

I haven't used it yet as I've been told I cant use with firefox, which I have been using for years and feels comfortable and safe and I like that it is a community-run and it gives me a voice in how it is run!
With multiple learning difficulties, these things are important. I don't want to use another one as they hijack my firefox

23. januar 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Genio

Hello.Thank you for the 4 stars.
Glean does only work on the Chrome and Edge browsers, unfortunately it won't work on Firefox.
I understand the frustration when you can't use your preferred browser. You could just use Chrome to access Glean (it's mostly what I do, as I prefer to work from a different browser as well).
If you need help getting Glean working in Chrome then please reach out to our support team again. You can always get in touch at support@glean.co Regards, David.

Vurdert til 3 av 5 stjerner

Lots of room for improvement

Lots of room for improvement. The app doesn't have the same features as the desktop version. Tablets are the future notebooks and there should be stylus compatibility and slide import options. All desktop features and more should be accessible on the app version.

18. januar 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Genio

Hi Zoe, thanks for taking the time to leave a review and also the honesty.

I am the bearer of good news.......feature parity is something we have planned for this year. I don't have specific timescales but watch out for midway through the year.
UPDATE: The Glean mobile app now supports importing PDF slides. You can find out more about that here: https://help.glean.co/article/310-glean-mobile-slides
We're actively working to bring more features into the mobile app. If you have access to our transcription feature, you're now able to view that in the app (with more updates in the pipeline).

Vurdert til 3 av 5 stjerner

Great that I can capture audio and…

Great that I can capture audio and import images but lack of basic audio editing seriously limits the app for me. I can't tell you how often I've forgot to pause for breakout sessions or end at finish of lectures etc. The fact that you can't cut and trim etc is a big limiting factor when I have to fish about to find starts and ends etc.

13. desember 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Genio

We hear ya on this, it happens to the best of us. Audio editing is something we hope to tackle next year.

Vurdert til 3 av 5 stjerner

Software is good but missing many…

Software is good but missing many necessary features:

Ability to Bold, Italicize, and Underline, change text color and size

Open more than one Glean tab at a time in effort to compare multiple notes

Not needed but adding voice to text would take Glean to the next level

11. desember 2021
Anmeldelse skrevet uten oppfordring
Logoen til Genio

Svar fra Genio

We love it when we get detailed feedback - it's always shared with our Product & Design guru's.

Glean is constantly changing and improving, so keep an eye out for future updates.

Vurdert til 5 av 5 stjerner

AMAZING customer service

Glean has AMAZING customer service. They are always thinking ahead and providing useful educational materials. I can't say enough good things about them!

10. desember 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Genio

Thanks for the kind words and its great to hear our material has been useful!

Vurdert til 5 av 5 stjerner

Excellent software

Excellent software! I have ADHD, and this software has been invaluable to my learning over the last few terms. I cannot imagine going back to my student-life before I had Glean!

6. desember 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Genio

Ah Annette, this is so lovely to hear.

Thanks for sharing and good luck with the rest of your studies 🍀

Vurdert til 4 av 5 stjerner

Glean App: What I liked, What I disliked

What I liked: The ability to bookmark and type notes during the recording.

What I did not like: The app interface was too simplistic with a blank screen and a ‘+’ button. I had to fiddle about before I worked out what I needed to do. It is because of this reason why I did not continue using it after the trial period.

If it was made more user friendly, I would difinitely continue to use it as the bookmark feature allowed me to listen again from that point rather than through the whole recording.

I believe there is a balance that could be struck where the interface is more user friendly without a lot of tips etc.

22. november 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Genio

Hi Debra, thanks for taking the time to share your experience.

Reviews and feedback are an opportunity for us to learn & improve and Paul from our Product team would love to speak with you and gain more insight into your experience. If this is something you'd be happy to do, please email support@glean.co and reference your TrustPilot review.

Vurdert til 5 av 5 stjerner

Customer Service

Emily, support specialist, was outstanding! So helpful and kind. She helped with our account and was able to resolve the probelm for us in such a timely manner!

26. oktober 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Genio

Thanks Jen, we think Emily's kinda awesome too but to hear this from customers also, it means so much.

Vurdert til 5 av 5 stjerner

One of the best programs I have found…

One of the best programs I have found for help in taking notes during classes at college!

23. september 2021
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Svar fra Genio

And straight in there with a 5* - thank you JC!

You think we rock and now we think you rock!!!

Vurdert til 4 av 5 stjerner

Very useful note-making recording tool…

Very useful note-making recording tool for lectures but missing use of colours and export as video from Audio Notetaker.

22. september 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Genio

Thanks for the 4* Martyn and the honesty we're missing some features you found useful. We're not perfect but we're always striving to get there, ideas & suggestions from our users is what keeps things exciting and keeps us on our toes.

Vurdert til 4 av 5 stjerner

I use Glean during my college classes

I use Glean during my college classes. The classes are recorded, but the quality is not always good. With Glean, I am able to record classes with consistent clarity and quality. I wish Glean could record visual along with audio. Good Job Glean Team!!

22. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til Genio

Svar fra Genio

Hey Dana, thanks for the shout out to the Glean Team!

As a regular user of Glean you'll know we do regular updates to keep things fresh, we can't promise visual recording but your idea will be shared.

Vurdert til 4 av 5 stjerner

My 'Go To' software for making great notes in online training and webinars (even when I am zoning out!)

I have been using Glean for just over a year. What I have found to be really useful is capturing the audio of online webinars and training sessions and annotating the audio so that I can review my notes. I have challenges with attention and slow processing and so even when I zone out, the information that I need is captured. Glean is my 'Go To' software for capturing good quality notes in training and educational settings. Highly recommended. Why four stars? I would love it to capture video too, but hey you can't have everything and this software is still brilliant!

21. september 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Genio

Hi John, we love hearing how Glean has helped, so taking the time to share your experience is defo a feel good moment for us.

Thanks also for sharing your ideas around video capture, all suggestions are shared with our super creative Product team to review - we can't promise anything, but keep watching for regular updates.

Vurdert til 5 av 5 stjerner

Easy to use

Easy to use, makes taking audio notes a breeze. I can revisit the audio file anytime I need to, create my own notes.
Where was this when I was taking grad classes!?

19. august 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Genio

5* - awesome! Thanks for sharing and taking the time to leave a review.

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