I normally obtain at least two additional quotes before committing to major work, but from the moment I met Brettell Brothers, I felt completely at ease. They came across as genuine, honest, friend... Vis mer
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Purchased railings, posts and a gate for a small garden from GRD. Really good product and very helpful advice on the phone for installation and post installation maintenance. They take great pride an... Vis mer
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Great service. Wanted a hand rail that would be a snug fit against some steps and, after sending a few photos and some measurements, they came up with a design. The rail was made and delivered super q... Vis mer
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Excellent product, millimetre perfect to fit slightly different sized gaps between brick pillars and very well priced for the premium quality. Installed they look a cut above others. If this wasn't e... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Made to measure wrought iron gates and railings
Kontaktopplysninger
Hungary Hill, DY9 7NH, Stourbridge, Storbritannia
- 01384 392300
- info@gatesrailingsdirect.co.uk
- gatesrailingsdirect.co.uk
4,9
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108 anmeldelser
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Excellent personal service complimented…
Excellent personal service complimented by a quality product. The attention to detail to make sure that the gate I ordered was the correct fit and design before manufacture was much appreciated. I would highly recommend this company
16. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra Gates Railings Direct
Dear Philip
Thank you for leaving us such a positive review . My team is small but it means we can offer a personalised service for each of our customers, including the attention to detail that you kindly mentioned. Wrought iron products will be in situ for a long time so it's important to get things right, that's why we check and double check dimensions etc with each customer. We are so pleased that you are happy with your new gate and the service you received from us. I will make sure your kind words are shared with my team.
Stay safe and we wish you all the best.
Anthony Brettell
Director.
Hand rails
I don't usually write reviews but in this case I willingly make an exception.
The standard of product, administration and service is to be commended. Gates and Railings are to be complimented in the way the whole company seeks to satisfy customer needs in a friendly and effective manner.
It's a real pleasure dealing with them and a refreshing change from so many others in our cut throat world.
13. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra Gates Railings Direct
Dear Peter
Thank you so much for your lovely feedback. I am really proud of my team and what we as a company provide, both in terms of high product quality and customer service standards. Our belief is that to succeed these days a company must excel in both, and we try our best to do that. We treat each customer as an individual and our small team means we can provide a highly personalised buying experience. Positive reviews like yours give us much reassurance that we are hitting the mark.
I will ensure my staff get to read your comments, it is important that we all share the praise .
Thank you for choosing Gates Railings Direct Peter, we hope you enjoy your new products for many many years to come.
Sending best wishes from us all. Stay safe.
Anthony Brettell
Director.
A great company !
A great company !
When ordering good communication, delivery was quick and when it was supposed to be. Very good quality product. I have had my railings and gate over 2 years now no issues and the coating all still good. The latch for the gate broke (water got in the solder I think) they responded to my email within an hour and posted a replacement on the same day. I am so glad I ordered from them and can't recommend enough.
11. november 2020
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Svar fra Gates Railings Direct
Dear Abi
It's very kind of you to take time to leave us a review, and such a positive one too. We place great importance on customer feedback because it helps with our ethos of continuous improvement. I am pleased that you told us about your broken gate latch, giving us the opportunity to get that sorted for you, customer satisfaction is a high priority for us. It is also heartening to know that you highly recommend our company because we have taken years to carefully build our reputation with both domestic and trade customers alike.
I will make sure your feedback is passed onto my team, thank you again.
Best wishes from all of us, stay safe.
Anthony Brettell
Director.
Very reliable company
Very reliable company. Ive been working with them for years and years. Always quick to answer to m y emails and the materials they provide are of very high quality.
Highly recommend them!
11. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra Gates Railings Direct
Dear Ciprian
Please accept our thanks for your lovely review, it means a lot to me me and my team. It is so satisfying to build a longstanding relationship with our trade customers such as yourself. We all enjoy working with you to create the bespoke products that you use when you renovate your customers' properties and landscape their gardens. I also find it most helpful to be able to refer some of our London based customers to you when they require measuring and installation services, my team agree that this arrangement works so well.
It's reassuring to hear your high praise about the quality of our products too. I know you have some very discerning customers and the photos of your projects on your Gardening Indeed website and social media accounts bear testament to this. Therefore, we are immensely proud that you entrust us to make the bespoke gates and railings that form part of your transformational projects.
We are heartened to know that your business continues to flourish and you are very much in demand despite these challenging times.
From us all at Gates Railings Direct, we send our best wishes and hope you stay safe and well.
Anthony Brettell
Director.
I have nothing but the highest praise and 5 stars…
I have nothing but praise and 5 stars for this family-run company and I assure you I am a genuine customer who has not been solicited. During this year during Covid lockdown, it has been virtually impossible to get hold of a good steel fabricator that would be willing to come out and measure up some railings and handrails that I needed for my back patio. I stumbled across Gates Railing direct and apprehensively called them not knowing what to expect.
I have to say that the moment they picked up the phone, I was passed through to Anthony Bretell who couldn't be any more professional, courteous and helpful. He patiently listened to my requirements and requested that I send him over some pictures which I duly did together with measurements. After emailing over the drawing, Anthony was very quick to spot that one of my calculations didn't look right and immediately got back to me - he was spot on and indeed I had accidentally measured something incorrectly but this taught me how competent he was. What's more, at no point did I feel that Anthony was giving me a hard sell. I am quite a fussy customer who wants everything done to perfection and this in no way put him off. If anything, I could see the pride that him and his staff take in their workmanship and customer interaction.
When it came to pricing, I was pleasantly surprised by the 000's of pounds worth of savings in the estimate that Anthony gave me versus 2 other local companies that had quoted me verbally over the phone for the same drawing of works.
When I started digging further though, it was obvious that the savings were genuine since Anthony was prepared to back up everything he was telling me over the phone with sample pictures of his work on other projects which he promptly emailed over.
It became clear to me through our conversation that he was genuinely interested in me being a happy customer versus my money. Although it would be several weeks before the railings could be manufactured, I have to say that Anthony pulled out all the stops to deliver the railings when he had promised he would. Also, I believe the delivery driver was the same one mentioned in one of the reviews below. I have to say that I really don't know what happened there since my experience of the same delivery driver was that he was friendly, helpful and very amenable and accommodating.
Anthony had an issue where his main fabricator then met with an unfortunate accident to his hand and had to be off work for some weeks to allow recovery. Despite this, Anthony not only communicated this upfront and was very apologetic about the delay this would cause on the handrails but he then made some calls behind the scenes to get the handrails over to me as soon as he could thereafter.
Once more, I was absolutely delighted when these were delivered to me. Not only was the quality of the finish outstanding but you could tell that the thickness of the steel used was far superior to other railings that I have had in the past installed at my home by local fabricators.
It goes without saying that I am an extremely happy and deligted customer who has a beautiful finished set of railings and handrails. I would have no hesitation whatsoever in recommending Gates Railings Direct to anyone out there! This is a first-class A+++ company that delivers stirling customer service. My huge thanks and appreciation Anthony to you and your wonderful team!!! Keep going! Tx
5. november 2020
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Svar fra Gates Railings Direct
Dear Vishwajeet
Thank you so much for taking the time to write such a comprehensive and positive review. These difficult times are hard for a small business such as ours so your comforting words are very much appreciated. Our employees have been with us for some time, some for decades. We are like a family and we are proud of our trading history which dates back to 1946. We are also proud to have created a few jobs along the way adding to our team. So it is especially kind of you to mention your appreciation of dealing with a company like ours.
We knew from research that excellent customer service is just as important as high quality products. Being a small team means we can provide a highly personalised service where each customer is unique and not just an order number. So it is heartwarming to receive feedback like yours, because it shows we are getting it right. I am grateful too for your comments about the technical help I gave you to ensure that your bespoke railings and handrails would achieve a perfect fit. This is the part of the job I enjoy the most, calculating and specifying bespoke items and building a nice relationship with each customer. It is so rewarding to receive unsolicited praise for our part.
However, I am not one to take all the praise and I will make sure all my team read your review, they have all played a part in bringing your products to you. On behalf of them all I send you best wishes and we look forward to seeing photographs once works are complete on what has been a sizeable project.
With kindest regards
Anthony Brettell
Director
Ordered wrought iron railings from this…Great company would highly recommend
Ordered wrought iron railings from this company which are galvanised and powder coated. Excellent service, really good communication and a very smooth and on-time delivery as promised. A very high quality product which was at least £1000 cheaper than the nearest quote that I was getting, so this company work on smaller profit margins and higher turnover I would think which gives you the customer absolutely fantastic value that you can’t find anywhere else. Would highly recommend gates railings direct, a very good family run company that gave excellent customer service.
5. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra Gates Railings Direct
Dear Richard
Thank you for your kind words and for taking the time to leave such a glowing review. We are thrilled that you are so happy with your new railings. As a small family business we try our very best to provide a personal service by paying attention to detail with each customer at every step.
You are right in your assessment regarding our profit margins. We did a lot of market research and we wanted to provide high quality bespoke wrought iron products at sensible prices. We are able to keep our costs down by making all our products to order rather than keeping stock of ready made items. This is to our customers' advantage as you have also mentioned because each gets his or her own tailored product.
I will share your lovely comments with the rest of my team, they will be much lifted and appreciative, as am I.
We all wish you well Richard and hope you stay safe.
Anthony Brettell
Director
Avoid - Don't repeat my mistake
Don't repeat my mistake, avoid at all costs!! Worst customer service and delivery experience you can imagine. Literally dumped the railings at the front of our property, obstructing our entrance and created a hazard for anyone passing by. Before offloading and delivery we requested they put deliver onto the driveway, but the very aggressive delivery driver simply said "Not my problem mate, this is the address so it's going here". Spoke to the director who was frankly useless and took no action deferring the problem to customer service. Customer services then defended the driver who blatantly lied saying there was no access to the property despite this all being on CCTV, and their service saying in the T&C's it says curb-side delivery. Also noticed the railings are chipped. Not the promised finish we purchased.
The response below is factually inaccurate and supports the complete denial of service failure. Go to their facebook review to see hard facts of photo's and videos contradicting this response.
15. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra Gates Railings Direct
Dear Craig,
Thank you for your review. I am sorry to hear that you are unhappy with our customer service, delivery and the condition of your railings on receipt. I would have preferred to deal with your complaint directly, but as you favoured taking the review route, I will address all three points here instead.
I am somewhat surprised that you have judged our customer service as being the worst you can imagine. This is an aspect of our business that we receive consistently high praise for, from trade and domestic customers alike. Being a small family business means we can provide a personalised customer experience and we go out of our way to uphold this. We have no place here for complacency and we work hard to make our customers feel they are not just another order number. We treat each customer with the same courtesy regardless of the value of their order. By the same token, our team have a reasonable expectation that that courtesy will be reciprocal.
It is clear that the delivery element of our service did not meet your expectations either. I am told that our driver had to park some 40 metres away from your house due to the number of parked cars in the street when he arrived. As it is a narrow street it was not possible to double park directly outside to unload. He unloaded your railings, which were very heavy, and carried them by hand down to your front garden with his colleague, where they were carefully placed within your boundary. This is additional to standard third party courier deliveries, which for goods of this type, are normally kerb side drops. Unfortunately, our driver was unable to meet your request to load the railings back onto the vehicle and take them to the back of your house via a side street because he had other deliveries to make within the London area before he could return to our factory in the Midlands.
I am also disappointed to learn via your review that you are unhappy that the finish on your railings is chipped. I would have preferred that you contact our office to notify us of this, as is the instruction in your Order Summary and our Terms and Conditions, both of which you accepted. This would have given us the opportunity to offer a solution that I am sure you would have been happy with.
We rarely receive complaints but when we do, they are taken very seriously and dealt with swiftly. On this occasion we have not been afforded the chance to do that, which is unfortunate, but nevertheless we wish you well.
Anthony Brettell
Director
- Gates Railings Direct
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