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Cirqa died after 48 hours of normal use..

Hi everyone,

I am sharing my extremely frustrating experience here because I am completely out of patience.

After waiting three long months for my Garmin Cirqa to arrive (like many others caught in the massive global supply delays), I finally received the device. However, my excitement turned into anger very quickly: the device completely died and stopped recording after just 2 days of normal use.

Yesterday afternoon, the optical heart rate sensor completely shut off. The app shows a 72% battery remaining, but the sensor LEDs are entirely dead, sleep tracking failed, body battery flatlined, and all data transmission stopped.

I have already tried everything:

Performed multiple hard resets (holding the power button for 20+ and 30+ seconds).

Tried resetting it while connected to the magnetic charging cable.

Verified that Garmin Connect recognizes the connection status, but the hardware/firmware is completely locked up and unresponsive.

What makes this especially painful is that I have been a loyal Garmin customer and ecosystem user for over 20 years. I currently run multiple high-end Garmin devices (like my Epix 2), advocating for the brand everywhere I go. To wait 3 months for a flagship-launch product only for it to become a brick after 48 hours of use is completely unacceptable for a company of Garmin's standing.

Where is the quality control? How can an early adopter who has trusted this brand for two decades be left with a dead device and no working support response?

I expect an immediate and expedited hardware replacement (DOA swap) without having to wait another 3 months in a queue.

Has anyone else experienced this catastrophic hardware failure with the Cirqa right out of the box? Any advice from moderators on how to get an urgent RMA replacement processed would be deeply appreciated.

My Garmin Epix Gen 2, a premium smartwatch purchased around three years ago, is now experiencing several issues: the UP/MENU button has stopped working, battery life has significantly deteriorated, and the AMOLED display shows noticeable image retention/burn-in.

I fully understand that the watch is out of warranty. I was not asking for a free repair and was willing to pay for a diagnosis and repair.

Garmin confirmed to me in writing that they do not repair or replace individual components. Their usual solution is an exchange for a recertified device, but the Epix Gen 2 is no longer available. The only solution offered was therefore a maximum 25% discount on a new equivalent Garmin watch.

I understand that electronic devices can fail. What I find extremely disappointing for a premium product is that after only around three years, there is no possibility to have it diagnosed or repaired, even at my own expense.

This experience has seriously affected my confidence in the long-term durability and repairability of Garmin's premium watches.

Verbindung Garmin Edge zum PC funktioniert nicht, Kartenmaterial optisch nicht annähernd so gut wie Sigma.
Benutzeroberfläche zu überladen, wichtiges geht unter.
Updates weiterhin schwierig zu übertragen.
Würde mir keinen Garmin mehr zulegen. Schon gar nicht für den Preis

Bon ba comme tout le monde sav nul , retour perdu comme la plupart des messages que vous lirez Garmin ne prévoit rien en attendant bref passer sur coros moi chère et ça fera tout autant le boulot pour moi chère

Garmin will NEVER Improve! This is because they do not want to. Poor management .

I have lost hours trying to order a watch.

GARMIN is supposed to be an international company - OK with no Garmin stores in Switzerland.

Their website in CH is awful, There customer services online is useless. THEY DO NOT PROVIDE SUPPORT IN ENGLISH but there are so many English speaking customers in Switzerland.
Their support staff go home at 3 PM it seems.

THEIR WATCHES LOOK GOOD BUT without support I will NOT BUY THEIR PRODUCTS ANY MORE.

Mon expérience avec la Garmin Forerunner 165 est extrêmement décevante. L’interface est confuse, les menus sont incohérents, et certaines fonctions essentielles deviennent inutilisables sans raison.

Le mode Auto Pause ne fonctionne pas du tout : si on l’active, non seulement la montre ne se met pas en pause, mais en plus elle n’indique plus la distance quand on ralentit. Résultat : on perd à la fois le temps et la distance, ce qui rend l’activité totalement inutilisable.

À cela s’ajoutent des blocages de menus, des boutons qui ne réagissent plus normalement, et une synchronisation instable. On passe plus de temps à se battre avec la montre qu’à faire du sport.

Pour un produit censé être simple et fiable, c’est tout l’inverse : frustrant, mal pensé, et loin d’être user-friendly.

Après cette expérience, je me tourne vers une autre marque. Garmin devrait sérieusement revoir l’ergonomie et la stabilité de ses montres.

Bought a Garmin Fenix 5X, 5 years ago for 550 CHF, send it last week to change the battery and they send the watch back saying they don't do that! Not even came back with an offer! Never again Garmin. Unsustainable and unprofessional. #garmin

Habe sowohl die Venue 2s als auch die Junior für meine Tochter. Die 2s hat pünktlich ein paar Wochen nach garantieende aufgegeben. Seitdem schaltet sie sich regelmässig ab und ein wie sie gerade möchte. Eine Aufzeichnung ist nicht mehr möglich. Die Tochter meiner Uhr hingegen kann überhaupt nichts nicht einmal ein beleuchtetes brauchbares Display bietet sie. Dafür aber alle zwei Wochen neue Batterien und schon das zweite Armband. Am Telefon hat mir ein Kundendienst Mitarbeiter erklärt dass Garmin im premiumsegment arbeitet. Aha. Preislich mag das so sein. Qualitativ definitiv nicht. Und die kulanz lässt stark zu wünschen übrig.

Ich habe die Bestellung sofort wieder storniert mit der Bitte um Bestätigung der Stornierung. Keine Antwort, kein Kommentar. Auf die Rückzahlung des Betrages per Twint warte ich heute noch. Ich bin von Oneline-Lieferanten besseren Service gewohnt.