I had a problem with Royal Mail failed delivery of an item. They were unable to help me as I was not the sender, but Chrissie from Gamesquest not only investigated but stayed in regular email contact... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered an existing game, so I can't speak for Kickstarter fulfilment issues others have had. Came very well packaged and in perfect condition. Only issue is postage which is billed as Royal Mail... Vis mer
After a disappointing occurance with another game company who took my money but failed to dispatch my items, I found the same items sold on Amazon by GameQuest. I was expecting a delay on dispatch due... Vis mer
Selskapet har svart
I reached out to GQ when my order shipping got stuck with a notice of damage to the package with the shipping company. I got the most professional, attentive and friendly service at the GQ customer se... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
From starting life on the living room floor as hobbyist board gamers, to becoming the UK's leading crowdfunding board game fulfilment specialist. GamesQuest is a company of devoted board game fans with the shared goal of delivering the latest crowdfunded titles to a worldwide community of backers.
Kontaktopplysninger
Bordon, Storbritannia
- +44 (0) 1730 891346
- contact@gamesquest.co.uk
- gamesquest.co.uk
4,1
Bra
70 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very pro follow up
I've been part of the KS regarding the Binding of Isaac Four souls game. Tons of different stuff to load in different packages to ship, in christmas period. Firstly, communication wasn't optimized, as I wasn't sure about shipment etc, only tracking mails was send to inform about the package delivery. No, my first disapointment was that some figurines were missing in one of my packages. Moreover, the second package of the delivery arrived almost 2 weeks after the first one. That's for the negative part.
On the other hand, the support team as been extremely efficient: I've contacted them for my missing figurines, and they immediatly sent back a package with them, without more questions. They even followed if I did get the newly package, which I did maybe 3 days after mailing them. So, even if with the rush of such KS campaign and mistakes they've been through, Games Quest provided me an appreciate professionalism. Thanks for this !
So 4 stars, as they may have been overwhelmed by big KS campaign and Christams period, but they have known how to solve issues like bosses.
18. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra GamesQuest
Thanks so much for the feedback Kevin, we really appreciate it and I'll pass this on to our team. Binding was a mammoth task, especially at this time of year so there was bound to be a small amount of human error. Glad we could get this fixed up for quickly!
No Support Ticket Response
Received an incorrect item from KS I supported. My order summary lists the correct item, while I received the one wrong in the mail. I contacted them immediately after I opened my package, which was more than 2 weeks ago, and I have yet to hear anything in response.
14. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra GamesQuest
Thanks for getting in touch and sorry to hear that you've been experiencing problems with our service. Our team are working hard to address a backlog of tickets from the projects that we've been working on over the festive period. To aid this, we've been hiring new members of our customer support team to reduce this down. Rest assured a member of our team will be with you when they are available.
Great company
Great company. Ordered from them online and met them at trade shows. Have a great range and I spent a good 5 mins Chatting to Steve (i believe) who was helpful and offered a discount if I bought mulitple games and I was after a few he had. Prices are more than competitive. Lovely people, all the best .
15. august 2018
Anmeldelse skrevet uten oppfordring
Svar fra GamesQuest
Thanks so much Owain. I'll pass that on to Steve, he'll be super happy. Glad we could be of service!
Terrible company for fulfilment of KS…
Terrible company for fulfilment of KS projects.
You basically receive an random email advising of dispatch and even a Royal Mail tracking number. Then nothing. Royal Mail never receive the items and you never receive your product.
Customer Service is disgraceful. Constantly fobbed off and lied to as well.
3. april 2018
Anmeldelse skrevet uten oppfordring
Svar fra GamesQuest
Hi there Martyn. Thanks for getting in touch. I'm sorry to hear that you had a bad experience with us. Overall our fulfilment services get positive feedback but occasionally there are human errors that slip through the net, especially with the volume of parcels that we mail daily. We take steps to monitor our parcels leaving our warehouse so we apologise that yours seemed to go missing. Please rest assured that we are taking steps to improve our customer services communication. I'm glad that we could get your refund arranged for you and if there is anything else we can help you with please do let us know.
Amazingly slow
Amazingly slow. Many KickStarter projects unfortunately use them to send out packages in Europe, I have had a project where GQ had the packages for almost two months before I got my package, their excuse: a lot of snow in UK.
Almost all projects takes at least 14 days from GQ have the items till the users get them, especially small projects have a tendency to be slower than large projects.
18. mars 2018
Anmeldelse skrevet uten oppfordring
Svar fra GamesQuest
Hello Anders, thank you for the feedback and a huge apology that you had these problems, I understand how frustrating this can be. We do indeed fulfil for a large number of Kickstarter publishers worldwide and we pride ourselves on safely and speedily mailing thousands of packages each week. We work hard to communicate our logistics with our customers although occasionally errors do happen. I'm glad you managed to get your games, we have taken this on board and have radically changed our fulfilment process with new software for the future, speeding up delivery time and giving our customers a clearer view of their orders.
Slow and non-communicative
Slow and non-communicative. Waiting over two for a delivery from them. Status unchanged from date label was created. Not even sent on to DPD Who knows what is going on with this order. Appalling service.
5. februar 2018
Anmeldelse skrevet uten oppfordring
Svar fra GamesQuest
Hello Roland. I'm glad we could get this fulfilled for you and sorry that this took such a long time to get fixed. This particular project had some errors with a change of courier, which we understand can be frustrating when it does occasionally occur, so thank you for being patient with us. Since this project we have installed a new warehouse system to view our orders (ShipQuest) and have taken significant steps with our courier process to return to our fantastic service.
The Electric State - Fria Ligan
Really bad delivery of Free Leagues Kickstarter book/Posters The Electric State. Bad packing, many orders that are missing. No answear from the support.
2. januar 2018
Anmeldelse skrevet uten oppfordring
Svar fra GamesQuest
Hi Felix. I've just spoken with our team who managed to fix this and a refund for you. Our support team work hard to respond to all of our customers with their queries and do an incredible job keeping people informed with their parcels. I'm sorry to hear that you had a problem with our service, especially considering our parcels are checked before they leave our warehouse to you. Please do get in touch if there's anything else we can help you with.
Delivery takes a few weeks
Delivery takes a few weeks.....or if it is not in stock I would rather they mention that fact, rather than have to wait
17. desember 2017
Anmeldelse skrevet uten oppfordring
Svar fra GamesQuest
Thanks for the feedback Bob. Our website GamesQuest.co.uk normally delivers much faster than this with our fulfilment projects normally being packed the same day that they enter our warehouse. Please take a look at our site for updates on what we have in stock.
DOES WHAT IS SAYS ON THE BOX
Placed an order with game quest, order came quickly with good packaging, no complaints, would use again.
23. september 2014
Anmeldelse skrevet uten oppfordring
Svar fra GamesQuest
Hi Steven, we really appreciate the feedback. Our warehouse team work hard to make sure that every parcel leaves our door in the most secure packing possible. Enjoy your games!
Massive Games Site with Quick Delivery! Thanks GamesQuest!
A Great site with loads of games & toys. I was looking for a birthday present for my cousin, Games Quest apparently have 30000 different games! Ordered Sunday night, arrived Tuesday morning!!! Thanks!!
14. august 2012
Anmeldelse skrevet uten oppfordring
Svar fra GamesQuest
Hi Tim, thanks for the feedback we hope you enjoyed your games!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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