GamesQuest Anmeldelser 

I reached out as I had received an order missing some components. Molly from customer service was patient, helpful and responsive, and worked to ensure I got my missing item as soon as possible. Much appreciated :)

Great customer service from Debbie who facilitated a replacement of a damaged collectible book. Fast polite response and satisfactory resolution!

Awaiting a kickstarter game, first of they use Evri so there going to have lots of lost packages.

I recieved my tracking nunber over a month ago, 2 weeks later it said it had been delivered when it had not and the evri tracking told me the postcode was wrong. It wasnt i checked on the game quest email. (I had also had a wrong package deliverd with an address lable on for me all crumpled that i think peeled of this package and got restuck to the incorrect one) Sent in a ticket. I heard nothing.
About a week + after that i had an email from game quest saying evri returned the package and they wanted to check the address and get it sent out.

I confirmed the address within minutes, it auto created a ticket assigned me to a custoner serivices member Rhiannon Mathews and now it has been nearly 2 more weeks and i have heard nothing!!!

I put names above in the hope someone sees this and can tell them to get on with it.

Apsolutly shocking service!

Received Tracking a month ago. My shipment is either not moving or lost. I created a ticket 2 weeks ago, so they would give me an update or tell me what the issue is. No reply so far.

Super unprofessional.

Also, they write that they will shelf your ticket even more if you try to get an update via the chat function within the same ticket. Super shitty attitude.

Avoid!

Received tracking info almost a mont ago. Tracking numbers doesnt work because it does not exist. Started a ticket regarding this 10 days ago but no replies even though they state its 6 days response time. By reading other reviews here I understand Im not the only one. Perhaps this company has outgrown itself?? And perhaps gamefound should encourage other companies to replace them focusing more on reliable customer service. After all I think they should focus more (or on) efficient transportation and honest information in due time topped off by some reliable customer service.

High quality products, and very good customer service. Had issues after giving them a wrong delivery address, but they paitently helped me resolve it.
Absolutly no complaints on my end^^

Molly gave me excellent advise and help with my problem, she was polite and and professional

The customer service was superb! Debbie handled my issue (first a lost parcel and then an incorrect delivery due to a mistake on the local warehouses part).
Communication was clear and polite, they kept me updated throughout the process!

Customer service responded fast to an address issue and handled it great.

What a disaster, but we got there in the end. After spending ages waiting for this parcel from Gamesquest I spent ages trying to contact them. I left them an email and they wouldn't respond. I opened a ticket on 13th Dec and it is still, to this day "being processed". I reached out on facebook where you expect to talk to customer service through the messenger. I ended up speaking to an obnoxious inconsiderate person, who claimed he/she was there for marketing, not customer service and just didn't care in any way, shape or form. I threatened to leave a one-star and low and behold customer service finally emailed me on the same day. Fancy that. To be fair this person was very nice but the damage had already been done. They couldn't figure out what happened to my package and blamed the courier Evri. Evri blamed Gamesquest. What a shocker. I felt like I was doing all the work to resolve it speaking to the courier and Gamesquest and the original manufacturer. After almost a month, we agreed the parcel was lost/stolen and a new parcel was sent a week later and arrived 3 days after that. If I could give a 1.5 star I would but the polite emails don't make up for a disgraceful service overall. This company needs to change big time.

Ive never liked games quest. High postage, poorly packed and useless when it comes to fulfilling kickstarters. Zero customer service. Not sure how theyre still in business.

Adress delivery issues quickly resolved
Very good customer support for me. They sorted things out for my parcel wich was blocked in Germany out of an issue with my adress. Nice communication.

I consulted the GamesQuest Customer service about a missing parcel in my order.
They where super responsive and gave me continuous support.
I received the missing item just some days after sending my shipping details.

I reached out regarding an address change as I had moved countries. Although it took a bit of time due to it being in the middle of a fulfilment/shipping rush, Debbie from customer support reached out and managed to get everything sorted, country change and all. The interaction was friendly and smooth throughout, and my order arrived less than a week later at my new address. Absolutely great interaction overall!

Ordered an existing game, so I can't speak for Kickstarter fulfilment issues others have had. Came very well packaged and in perfect condition.

Only issue is postage which is billed as Royal Mail 48 Tracked but was sent with Evri and took four days to arrive.

ZERO RESPONSE.
ZERO COMMUICATION

If I ever see a Campain use them to deliver my pledge I will not pledge them ever.

Useless company.

I asked them for an update on shipping of a Kickstarter project. According to the publisher it had already been shipped by GamesQuest, so I asked them what the status was and if they could give me a tracking link. On their website it says that it takes them 3-4 weeks to reply to tickets which in itself is pretty bad already. When they finally got back to me they gave me a vague reply confirming that my order is "in their system" (whatever that means) and they're awaiting further instructions by the publisher.

I then asked if they could specify what the holdup is since 99% of backers had already received their game. Their reply was that they "are unable to assist with any inquiries regarding [publisher]" and that they understand the frustration.

I told them that, with such a non-answer, they might as well not have bothered replying to the email. They then replied with the EXACT SAME message they sent before. It's just unprofessional customer service and borderline insulting.

Gamesquest still hasn't updated the status of the parcel, by the way, and at this point I'm starting to doubt they ever will.

If you see this company RUN!
There's probably one person working in the support.
They sent my package, but never arrived at my door and was sent back to their werehouse.
Registered a ticket and now have been 2 months with no response what has happened to my package and will I ever receive it again.

Avoid this company at all cost!

It's like they don't deliver in Europe. They send out tracking codes for a Kickstarter campaign, but nobody is getting their package. Good luck if you want to try their 'support'. They'll send you a message that you have to wait 18(!) working days for a reply. My reply came after 20 or 21 working days. They were going to contact the shipping courier, but now 20 days later again still haven't heard anything. This is a total disgrace of a company.

I've had packages listed as sent by GamesQuest not actually having been sent yet, and I've received items from them where I cancelled the order with the shop but still got the package ... even though they sent it a few days after the order was cencelled?! I guess that way things even out eventually ...

Submitting a ticket to their help desk gets you a mail saying to expect 18 working days of reply time.

Awesome.